1. EmK899's Avatar
    Anyone having this issue?? Every time I try to crop a picture or use their "auto edit" from just the standard run of the mill gallery, it exits out. I've restarted the phone, taken the battery out, cleared the cache, i'm at a loss and it's SO annoying. What can I do???
    06-12-2015 12:31 PM
  2. L0N35T4R's Avatar
    Anyone having this issue?? Every time I try to crop a picture or use their "auto edit" from the gallery, it exits out. I've restarted the phone, taken the battery out, cleared the cache, i'm at a loss and it's SO annoying. What can I do???
    Have you tried uninstalling and reinstalling the application?

    Posted via the Android Central App
    06-12-2015 12:45 PM
  3. EmK899's Avatar
    Am I able to uninstall their standard gallery app?
    06-12-2015 12:50 PM
  4. L0N35T4R's Avatar
    Am I able to uninstall their standard gallery app?
    Oh I don't know I thought you were talking about Photos

    Posted via the Android Central App
    EmK899 likes this.
    06-12-2015 01:09 PM
  5. EmK899's Avatar
    Yeah, if I go into the photo gallery and look at a picture and click the little pencil to "edit" it will bring me to the edit screen but it won't let me do anything within the editor without crashing.
    RayDart likes this.
    06-12-2015 01:13 PM
  6. sswitzer's Avatar
    I know it's not optimal, but why not just switch to a different gallery tool such as QuickPic? Its built-in editor is excellent, and the gallery management allows you a lot of flexibility, including picking up images from other sources/apps on your phone. Or install the Google Photos tool, which I use just for the editor. When I choose to edit an image (browse to & viewed in QuickPic), I have 3 apps that I regularly use to edit: QuickPic, Google Photos, and Paper Artist.

    Anyways, the built-in photo editor should not crash, for sure, but it's really not worth trying to fix, as there are so many good options out there.
    EmK899 likes this.
    06-12-2015 01:28 PM
  7. belodion's Avatar
    If you don't have the new Google Photos app, consider installing that.

    Posted via the Android Central App
    EmK899 likes this.
    06-12-2015 01:31 PM
  8. EmK899's Avatar
    Thanks so much for the suggestions! It just stinks that a brand new phone already has issues like that. BLAH! I'm hoping it will situate itself, just annoying. In the meantime, I'll definitely check into the apps you suggested!!
    06-12-2015 01:34 PM
  9. EmK899's Avatar
    Any other must have photo editing apps while we're at it??
    06-12-2015 01:40 PM
  10. rdt595's Avatar
    Any other must have photo editing apps while we're at it??
    The stock photo editor is not bad for what it is hope you figure out the problem. In the meantime, give picsart a try.

    Posted with LG G4 via the Android Central App
    06-12-2015 01:54 PM
  11. EmK899's Avatar
    The stock photo editor is not bad for what it is hope you figure out the problem. In the meantime, give picsart a try.

    Posted with LG G4 via the Android Central App
    I know!! I actually really enjoyed the stock editor, I felt like it did a good job! Which is why it's so upsetting that it crapped out on me! GRRRR!!
    06-12-2015 01:59 PM
  12. L0N35T4R's Avatar
    Any other must have photo editing apps while we're at it??
    I personally use Photos and like it for what it is

    Posted via the Android Central App
    06-12-2015 02:03 PM
  13. lostchild's Avatar
    The stock photo edit option (the little pen) from the Gallery app doesn't work for me either. It will let me edit but when I tried to hit Save, it will come back with a message saying "Unable to Save" and exit back to the picture. I tried reboot and everything but it still does not work. I think maybe it is between my camera pictures are in the SD card instead of phone's memory? But I could use the Menu button "crop" function in the Gallery app.
    06-12-2015 02:14 PM
  14. rdt595's Avatar
    The stock photo edit option (the little pen) from the Gallery app doesn't work for me either. It will let me edit but when I tried to hit Save, it will come back with a message saying "Unable to Save" and exit back to the picture. I tried reboot and everything but it still does not work. I think maybe it is between my camera pictures are in the SD card instead of phone's memory? But I could use the Menu button "crop" function in the Gallery app.
    Hmm.... All my photos are on SD and I never had a problem. Maybe try a different card.




    Sent from my LG-H810 using Tapatalk
    sswitzer likes this.
    06-12-2015 03:47 PM
  15. lostchild's Avatar
    Hmm.... All my photos are on SD and I never had a problem. Maybe try a different card.
    Sent from my LG-H810 using Tapatalk
    I will try it when I get the one from LG promo. I tried editing the pictures in my download folder on the phone (not on SD card) and it saved just fine. But every pic on the SD gave me "Unable to save changes" error when trying to save.

    Update:
    Okay so if I hit "Save" it gave me error message. But if I hit the "..." menu and select "Save Copy" it works and put the picture in the "Pictures" folder on the SD card. Very strange.
    06-12-2015 03:55 PM
  16. sswitzer's Avatar
    I will try it when I get the one from LG promo. I tried editing the pictures in my download folder on the phone (not on SD card) and it saved just fine. But every pic on the SD gave me "Unable to save changes" error when trying to save.

    Update:
    Okay so if I hit "Save" it gave me error message. But if I hit the "..." menu and select "Save Copy" it works and put the picture in the "Pictures" folder on the SD card. Very strange.
    What happens if you use another photo editor? I'd be interested to know if other editors have issues with pics on your SD card.
    06-12-2015 04:54 PM
  17. tx_tuff's Avatar
    Any other must have photo editing apps while we're at it??
    Pixlr is a great editing app.
    06-12-2015 05:01 PM
  18. tx_tuff's Avatar
    I can't remember the last time I have used a stick photo editor for photos. I have Pixlr installed and it works great. In fact when I hit the pen to edit only Pixlr and Photos come up to use. I have used the 3 dot menu to crop with no problems.
    EmK899 likes this.
    06-12-2015 05:03 PM
  19. Sonkway's Avatar
    OP: I had the same issue. Here's what I tried and what eventually worked.

    1st Attempt: Factory reset, seemed to work briefly then issue came back again.

    2nd Attempt: Factory reset, did NOT sync my google account at initial setup, after setup added google account but turned off syncing app data, then installed all my apps 'manually' from Play Store.

    It's been working for a couple days now. You'll lose everything you have saved to internal storage. Might be worth the effort though YMMV.

    Good luck!

    Posted via the Android Central App
    06-13-2015 11:40 PM
  20. imnjs's Avatar
    I made another post about this today but the photo editor is actually Google Photos. It comes on the phone but there is a newer version on Google Play that you can install that will overwrite it. Once you do this, the errors you are getting should disappear. If you don't like Google Photos, you can uninstall it (it's not bloat) and install your favorite editor. The Gallery app on the G4 is smart and will pick up which editor you are using and launch it when pressing the edit icon.

    Hope this helps.
    sswitzer likes this.
    06-13-2015 11:47 PM
  21. psf57's Avatar
    An easy way to use the Stock photo editor. When taking a pic, first save it to phone. Go into your Gallery edit it, then save it to the SD Card. Works for me
    sswitzer likes this.
    07-11-2015 11:00 AM
  22. reigeena's Avatar
    hello... i've tried to open my photos using google photos as default and the built-in photo editing features in the gallery returned. i hope this will work also with your phone.
    01-19-2016 09:28 AM

Similar Threads

  1. Replies: 16
    Last Post: 10-02-2015, 09:57 AM
  2. Replies: 20
    Last Post: 07-14-2015, 05:02 PM
  3. Nokia ICON to LG G4 with some concerns
    By Ben Fulks in forum LG G4
    Replies: 5
    Last Post: 06-13-2015, 01:00 AM
  4. Replies: 1
    Last Post: 06-12-2015, 02:37 PM
  5. Replies: 1
    Last Post: 06-12-2015, 12:06 PM
LINK TO POST COPIED TO CLIPBOARD