1. tsgillx's Avatar
    Hi,

    i have bought 2x H811 T-Mobile LG G4 phone. I live in Canada and its the only model of the LG G4 which would work with my carrier WindMobile here in Canada. Now iam kinda worried that i cannot unlock those phones for my carrier. One is a preview version and the app tries to communicate to the tmobile and devices is unkknow. Even T-Mobile does not know the IMEI number. Second one for my wife i was able to temporary unlock it for 30 days. Permanent unlock does not work.

    I cannot find a service would unlock those h811 models at all because they do not prompt for the unlock. Even if i type in (i think) the #2945#*811# or but the code works with 815 version (please excuse dont remember the number,hash and code exactly dont have it with me)

    anyone out there who can help??

    Regards,
    Trey
    06-28-2015 08:45 PM
  2. dpham00's Avatar
    http://m.androidcentral.com/getting-...-unlocked-easy

    Sent from my Verizon LG G4
    06-28-2015 09:19 PM
  3. KJNaJ's Avatar
    Assuming you paid full price for both of them, I believe T-Mobile should and can give you the permanent unlock codes after 40 days of purchase. As far as I know, the standard way of unlocking is to use a sim card from another carrier, and then you'll be prompted to enter the unlock code.

    Posted via the Android Central App
    06-28-2015 09:45 PM
  4. Rukbat's Avatar
    Assuming you paid full price for both of them, I believe T-Mobile should and can give you the permanent unlock codes
    Not "should and can". "must" according to the law. And nmot in 40 days either - that was the old company policy. Now, since that policy conflicts with the law, it's no longer in effect. If it takes much longer than a week you can file a complaint with the FCC at FCC Complaints. They'd be issued a "show cause order" asking them to justify the delay (or pay a whopping fine - the only number the FCC knows is $10,000/day/violation). If their server crashed, or the non-US manufacturer caused the delay, that's okay - and you really can't fault TMobile for that. If it's "company policy" it's going to be an expensive one for them.
    06-28-2015 10:34 PM
  5. tsgillx's Avatar
    So you are saying if I thrathen with fcc they should unlock my phone right?
    06-29-2015 12:55 AM
  6. bhatech's Avatar
    They will ask proof of purchase that you paid in full. Did you buy directly from them or thru some third party. If it's the former then unlocking should be easy once you past the 40 day window.

    Sent from my Nexus 6 using Tapatalk
    06-29-2015 01:06 AM
  7. tsgillx's Avatar
    Bought it over ebay and I have no tmobile sim card. One I was successful to unlock temporarily for 30 days. I am using it in canada. Will it a still alow me to permanent to unlock the phone without tmobile sim and in abroad Canada on a different carrier or do I have to be with tmobile net with sim once 40 days are reached?
    06-29-2015 01:11 AM
  8. Rukbat's Avatar
    That's a grey area, since US law doesn't apply to you, so call TMobile and ask them nicely. (You should still have your receipt, have taken a picture of it, or be able to get a copy - they may want to see it.)
    06-29-2015 02:26 AM
  9. bhatech's Avatar
    OK but the guy who sold you on eBay took it on EIP instead of purchasing outright , T-Mobile is not going to unlock for you since it is still on a payment plan.

    Sent from my Nexus 6 using Tapatalk
    06-29-2015 02:50 PM
  10. tsgillx's Avatar
    Ok

    the LG G4 H811LB is Early Preview Edition with all the original tmobile software on it. You could will them and they are not assigned to any account.

    The device unlock does not work it keeps saying device is unknown.
    The IMEI number is not recognized on tmobiles imei checker. The result says device is unknow.
    I called tmobile same answer there and they said its not a tmobile phone

    The phone has all the original tmobile software on it also the all the apps. Even the box says tmobile but tmobile is denying it.

    I just want the phone to get it unlocked. If just the network unlock code window would prompt up.
    06-30-2015 12:16 PM
  11. dpham00's Avatar
    Probably because it isn't an officially consumer released device. Personally I would return it and buy an official tmobile version.

    Sent from my Verizon LG G4
    tsgillx likes this.
    06-30-2015 01:59 PM
  12. tsgillx's Avatar
    thats sux.

    so there is no way to unlock the phone at all ?

    back with the s6 you could flash the metro pcs firmware. Nothing available this time?
    07-06-2015 01:31 PM
  13. Jerry Huynh's Avatar
    I currently have the same exact problem as you do with the same descriptions on the phone. I bought my phone from my buddy who works for T-Mobile. My buddy won the phone as a prize and sold it to me. I have AT&T and have been trying to unlock my phone as well. No luck =/
    07-07-2015 01:54 AM
  14. Mike Hastings1's Avatar
    The pre-release model is near impossible to get unlocked. It is a T-mobile "sold" device as indicated by the first few numbers of the IMEI. All T-Mobile needs to do is to add the IMEI of the pre-release to the regular server and it will unlock. However, T-Mobile up to the Executive level refuses to simply add the IMEI to the server. T-mobile is able to remotely unlock the app on the G4 but maybe 1 out of 1000 T-Mobile tech support employees know how to do it. It's luck of the draw of which call center you get and how experienced the supervising techs are at that site, (your request will need to be escalated multiple times). I am sending my pre release G4 to LG in an attempt to have an unlocked phone returned, but I am not hopeful. T-mobile customer service gave up and told me that it shows as unlocked on their end, but my phone is still clearly locked.

    I personally feel that making it this hard to unlock the phone is in clear violation of the new law. Even if it is a pre-release, it is still a device that is being offered on US soil, in which case it is subject to the same laws.
    07-12-2015 08:00 AM
  15. Almeuit's Avatar
    The pre-release model is near impossible to get unlocked. It is a T-mobile "sold" device as indicated by the first few numbers of the IMEI. All T-Mobile needs to do is to add the IMEI of the pre-release to the regular server and it will unlock. However, T-Mobile up to the Executive level refuses to simply add the IMEI to the server. T-mobile is able to remotely unlock the app on the G4 but maybe 1 out of 1000 T-Mobile tech support employees know how to do it. It's luck of the draw of which call center you get and how experienced the supervising techs are at that site, (your request will need to be escalated multiple times). I am sending my pre release G4 to LG in an attempt to have an unlocked phone returned, but I am not hopeful. T-mobile customer service gave up and told me that it shows as unlocked on their end, but my phone is still clearly locked.

    I personally feel that making it this hard to unlock the phone is in clear violation of the new law. Even if it is a pre-release, it is still a device that is being offered on US soil, in which case it is subject to the same laws.
    Do you mean the free preview phone they gave? I do find it odd they can't unlock it.

    The new law I believe only holds if you bought the device.
    07-12-2015 11:58 AM
  16. tsgillx's Avatar
    Yes i have one of those. There must be way to unlock this phone. They have device unlock preinstalled on it and its not working.
    07-13-2015 10:47 AM
  17. mookim23's Avatar
    if your device do not prompt for unlock code you have to remotely unlock your device via Device Unlock app from t-mobile.
    08-02-2015 07:24 AM
  18. tsgillx's Avatar
    Hi Mike Hastings1

    where you able to unlock it?
    09-28-2015 12:43 PM
  19. Anna Yu2's Avatar
    Try to install T-mobile device unlock app it is an Android app that allows you to request and apply a mobile device unlock directly from the device. The features of this app include the ability to remotely request Mobile Device Unlock without having to contact Customer Care and automatically apply the Mobile Device Unlock to the device without the use of a manual code.
    10-19-2015 03:37 AM
  20. LiamNg's Avatar
    I have one of those, brand new T-Mobile LG G4, sold to me by a T-Mobile Employee through Ebay. I am not able to use Device Unlock App to unlock the phone, it said This device is NOT eligible to unlock....I've used this phone on my TMO account for nearly 4 months.

    I contacted T-Mobile Support and they could not do anything about unlocking it, I think because the IMEI is not on their database, therefore, unlock app is failing.

    Any third party app or unlock code I can buy to unlock it?
    11-19-2015 05:48 AM
  21. armodons's Avatar
    Same situation here...the Device Unlock app just returns an error on my pre-release T-mobile LG G4....
    11-25-2015 01:46 PM
  22. C-Ram's Avatar
    Sorry to bring up an old post, but has anyone found a solution to this issue. I had an unlocked international version of the G4 which got stuck in a boot loop and was returned to LG who were kind enough to replace the phone, however, that's the end of the good news. The phone returned is locked to T-Mobile, which renders it useless on my home network and a phone call to T-Mobile was of no help either as they "cannot" unlock it through the app because it was never registered on their network.

    Any help/suggestions would be greatly appreciated.
    11-10-2016 09:41 AM
  23. burn441's Avatar
    Exact same thing happened to me. Bought my phone off ebay here in Canada, boot loop...sent to LG, now locked again. I factory reset it a couple of times, and then restarted it. When it asks to load the previous user data, I chose no then was able to use the t-mobile unlock app to unlock. (previously when I went into the sim app it said I was permanently unlocked, even though t-mobile said I was relocked to them.) I accidentally hit temporary 30 day unlock...so hopefully it will let me do a permanent unlock after 30 days.
    12-17-2016 06:25 AM

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