1. AlwaysSmile's Avatar
    ... I had my LG G4 in my hand look at my notifications put it back into my pouch holder took it back out just a few seconds later because I got another notification (busy person huh? Lol no!) And there was sitting the beautiful LG life's good logo...
    At first I thought OK this is just a reboot and will be back on in just a minute well that was the longest "minute" in my life... Since then my phone just loved showing off its OEM Logo 3 times I was able to take a glance at the inside of my phone before crashing again...
    So I published here my problem that it's in bootloop and I need help, before I continue I would like to get this out of the way, my phone is stock just like I took out of the box the day it was released no custom roms or root, now lets continue, so I tried flashing the latest KDZ around 3 times while wiping it in the process but no luck so I tried connecting it to LG Bridge and ran recovery thing which normally after that it should be as brand new but guess what my phone decided to show off its OEM Logo and not the actual home screen! So after trying this and that and this my phone was pronounced DOA (Dead On Arrival)! Called up T-Mobile And they were kind enough to send me out a new device free of charge with overnight shipping (Thanks John Legere) and should be arriving tomorrow!!! I hope this new device won't die in me again for no apparent reason!

    Posted via the Android Central App
    09-29-2015 10:05 PM
  2. CoveredbyGrace's Avatar
    AlwaysSmile, this happened to me today. I was playing the music from my phone through my car and then it decided to reboot. It rebooted three times before it gave up the ghost. Wouldn't come on but one more time, which was when I took it to the verizon store. The lady kept asking me if I dropped it. Dropped it? I beloved LG G4? Heavens no, lady!!! It stayed in my hand, in it's shock-absorption case, and space made screen protector that they sold me. She claims that there was a scratch on the screen protector and then claims there is a crack in the BACK of the screen. Now how would she know there is a crack BEHIND the screen? Anyway, they are sending me a new one, but they arent' overnighting mine. (I gets no love)

    I hope the next one isn't a dud
    10-25-2015 09:07 PM
  3. Virgil52's Avatar
    This happened to me as well last week. It was frustrating, especially since it happened on a Saturday so my overnight shipping was here by Tuesday. Can't win on a weekend though. I'm on verizon, I was wondering how many others had the same issue. I kept my phone clean, no drops.

    Posted via the Android Central App
    10-25-2015 11:35 PM
  4. jcastilloalonso's Avatar
    Wow I see a lot of people with this problem. I'm affected as well, AT&T sending me a new unit which should arrive in 1 or 2 days. Surviving with my Galaxy S4 meanwhile.
    10-26-2015 11:07 AM
  5. msross's Avatar
    Just happened to me as well on att, they are sending me a new phone........WTF is going on
    10-26-2015 01:38 PM
  6. maduro78's Avatar
    Just happened to mine also replacement will be here in two days. I truly hope the new one is better because up until now I hate this phone
    10-26-2015 07:05 PM
  7. noah collins1's Avatar
    I've had my G4 for almost three months and it's turning itself off, turning on to the LG Life's Good screen and back off and back on to this screen 5-6 times until the ATT screen comes on and I can use my phone for about 6 minutes before it repeats the process. I haven't tried a factory reset yet, would that possibly work and would ATT still be able to send me a new phone?
    10-26-2015 10:44 PM
  8. jcastilloalonso's Avatar
    If factory reset doesn't fix it, I'm sure AT&T will replace it.
    10-27-2015 01:51 AM
  9. IrieBro's Avatar
    I am in the same boat. This is an alarming trend. I think it has something to do with quick charge. I hope I am wrong. Replacement due tomorrow. Betcha it is a refurb. I tried EVERYTHING. Longer posts on XDA.
    10-28-2015 04:38 AM
  10. Shepx13's Avatar
    I am in the same boat. This is an alarming trend. I think it has something to do with quick charge. I hope I am wrong. Replacement due tomorrow. Betcha it is a refurb. I tried EVERYTHING. Longer posts on XDA.
    There's no way all of these units are failing at the same time due to hardware. Seems more like an update would cause the frequency we're hearing about.
    GrooveRite likes this.
    10-28-2015 08:20 AM
  11. GrooveRite's Avatar
    There's no way all of these units are failing at the same time due to hardware. Seems more like an update would cause the frequency we're hearing about.
    Exactly what I was thinking!
    10-28-2015 09:41 AM
  12. jcastilloalonso's Avatar
    If it helps, I did receive a new unit from AT&T not a refurbish. Yet, I totally understand the frustration and specially lack of communications from LG.

    I highly believe this to be a mix of software and hardware issues. My father has a LG G4 bought 2 days after mine and his is working great.
    10-28-2015 10:08 AM
  13. kevinpb's Avatar
    Happened to both my wife's lg g4 and mine a week apart last month. Verizon overnight replacement for free.
    10-28-2015 11:52 PM
  14. henkemann's Avatar
    That's just what's happened to me last week. The main circuit board had to be changed and the refurbished one works perfectly. Hopefully it was not a software patch that caused this.
    10-29-2015 12:06 AM
  15. russ8128's Avatar
    Same thing happened to me. One minute I'm sitting in the airport getting on a crazy early flight and my music just stops. Pull out the phone and its rebooting. UGH. LG - Life is good (not!) screen over and over again. The buttons don't respond at all. Battery pull and leave it out for 2 1/2 hrs on the flight. Once I land no change - thank goodness I brought another phone with me (Sony Z2 since it's waterproof and one of the days I was going to be by the ocean). Call T-Mobile (after seeing on multiple websites & forums that i'm not alone). They agree to do a warranty exchange in store the next day (mark up my account with instructions). Find a store in Miami Beach that is open at 8 am. Guess what - they won't do the exchange (offered a few other options but nothing worthwhile). Call 611 again and order the warranty exchange to be delivered to my house - they did overnight shipping. Got the replacement device yesterday and all seems good - of course my original one was fine too before this nonsense started.

    I am already looking for the next device - probably the Nexus 6P...
    mrrobotanger likes this.
    11-03-2015 07:27 PM
  16. japhule's Avatar
    My G4 just died also.

    Was on a phone call. After I hung up, the phone rebooted and got stuck in a boot loop. Tried everything to save it. Took out battery, sim, sd card, factory reset but the phone was never able to boot. VZW is sending me a replacement but I think that Nexus 6p is looking real nice.
    11-07-2015 01:12 PM
  17. Manulous's Avatar
    Same thing just happened to me 2 days ago. Opened Candy Crush Soda Saga and after starting a level, it rebooted. It was stuck in a boot loop until I pulled the battery. Could not boot to safe or recovery mode. Removing the SD Card did nothing.

    After a visit to a somewhat nearby AT&T Warranty center, they are shipping me a replacement. Hopefully, I don't receive a refurbished LG G4...
    11-24-2015 10:56 AM
  18. tardus's Avatar
    My G4 just died also.

    Was on a phone call. After I hung up, the phone rebooted and got stuck in a boot loop. Tried everything to save it. Took out battery, sim, sd card, factory reset but the phone was never able to boot. VZW is sending me a replacement but I think that Nexus 6p is looking real nice.
    Interesting they were so quick to send you out a new phone without any hassle. It must be an existing problems and I agree with what other posters have said - likely a hardware/software problem triggered by an update. My T-Mobile version still going strong (knock wood!).
    11-24-2015 11:16 AM
  19. Almighty1's Avatar
    Interesting they were so quick to send you out a new phone without any hassle. It must be an existing problems and I agree with what other posters have said - likely a hardware/software problem triggered by an update. My T-Mobile version still going strong (knock wood!).
    Depends who you call as normal people will call Verizon Wireless customer service first and then basically go through customer service first then level 1 tech support or level 1 tech support directly who will then troubleshoot and then transfer you to level 2 tech support who can send out phones. If you called Level 2 Tech Support directly, they will send out a phone within a few minutes.
    tardus likes this.
    11-26-2015 11:26 PM
  20. chas1723's Avatar
    My Verizon version did the same thing as others in this thread.
    11-27-2015 05:59 AM
  21. ffejjj's Avatar
    My daughter's Sprint version has rebooted numerous times the last few days...

    Posted via the Android Central App
    11-28-2015 01:25 AM
  22. playnasc's Avatar
    Mine just died today. I have had it for about 6 months. Sprints "techs" are looking at it overnight. But they're gonna charge me $75 if they can't do anything.
    12-01-2015 09:54 PM
  23. ulnek's Avatar
    i am now one of these people. i'm going to try to bring my phone back to the store but i've had it for months. is there something in the patch they sent out or something? why are phones dying almost at the same time?

    can i still get data that i have in there or is that gone? can't do any of the safe mode, download mode, even factory reset won't activate.
    12-02-2015 07:08 AM
  24. Aeroshep1's Avatar
    Same thing happened to mine last week. Received the like new replacement yesterday, updated to 13a, then did a factory reset before I started installing apps. Hoping this doesn't randomly do this in another 6 months.

    Posted via the Android Central App
    12-02-2015 09:21 AM
  25. ulnek's Avatar
    me too. they're sending me a replacement. if they're this easy to send replacements, they must know something is going on for real and they're expecting this to happen.
    12-02-2015 09:15 PM

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