Why can't I transfer pictures from my phone?

[couger0322]

Picture transfer

I can't tranfer my pictures from my phone. All my pictures are saved to my SD card. When connected to the computer I access the SD card, then the DCIM folder, but then it only shows a '.thumbnails' folder. When I open this folder it only shows 496 RAW files that I can't open. I have 1422 photos on my phone. What am I missing?

Info
Phone LG G4 VS986
Computer Windows 7 prem

P.S. This is the worst phone I've ever owned. Had the G3 before this and wish I never 'upgraded'.

 

[couger0322]

Re: Picture transfer

(since there is no way to delet this post, I'll say disregard)

 

[anon(782252)]

Re: Picture transfer

I can't tranfer my pictures from my phone. All my pictures are saved to my SD card. When connected to the computer I access the SD card, then the DCIM folder, but then it only shows a '.thumbnails' folder. When I open this folder it only shows 496 RAW files that I can't open. I have 1422 photos on my phone. What am I missing?

Info
Phone LG G4 VS986
Computer Windows 7 prem

P.S. This is the worst phone I've ever owned. Had the G3 before this and wish I never 'upgraded'.

I'm using Windows 8.1 and not able to replicate the issue you are having.

When I view my SD card, I have DCIM-Camera and then all my pictures appear. I don't have a thumbnails folder on my external SD card.

If I view internal storage, I have DCIM-thumbnails but no camera folder since I save everything straight to my external SD card.

Do you have a way to plug your micro SD straight into the PC to see if it reads correctly that way?

 

[couger0322]

Re: Picture transfer

Actually, I just picked up a card reader and then I was able to pull the card out of my phone and access all the pictures directly. With all the issues I'm having with this phone, I'm starting to think the phone is defective. Looking into having it exchanged now.

 

[Mooncatt]

Re: Picture transfer

I haven't tried transferring pictures, but I have used a USB connection to activate Helium and I know there's a couple different connection options that you can set on the phone when tethered to a computer. Have you tried checking that to see if it affected anything?

 

[couger0322]

Re: Picture transfer

Only the MTP setting works. The PTP comes up with an error.