1. nikki teuscher's Avatar
    I set up a content lock on my photos and I know the pattern, but when I go to view the locked photos I'm unable to even see them at a glance and when I try to unlock them it says "This file is locked by another Google account and cannot be open", now I know which google account I set it up too I just can't figure out how to disable it. If anyone is able to help me it would be much appreciated!
    11-25-2015 03:28 PM
  2. Golfdriver97's Avatar
    Do you have multiple Google accounts on the phone?

    Edit: welcome to the forums.
    11-25-2015 04:51 PM
  3. Golfdriver97's Avatar
    Have you tried signing out of the one that isn't associated with the lock, then disabling it?
    11-27-2015 09:05 AM
  4. nikki teuscher's Avatar
    Yes I've tried that
    11-27-2015 04:47 PM
  5. Golfdriver97's Avatar
    Can you transfer them to your PC?
    11-27-2015 05:02 PM
  6. nikki teuscher's Avatar
    I cannot it won't even allow me to see the pictures at all. Somehow they're locked under my google account but I can't figure out how to unlock them when I go on my google account.
    12-01-2015 10:54 PM

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