1. AC Question's Avatar

    I have got a few months old LG G4 and recently I have been having intermittent issues with incoming calls and messages. The error message reads - "Unfortunately, phone has stopped working" in the case of an incoming call or "Unfortunately, messaging has stopped working" in the case of an incoming text message.

    If the phone is locked the message doesn't even appear it goes straight to voicemail.

    Outgoing calls / messaging is fine.

    I have tried deleting cache / data and also done a master reset, nothing has worked so far. I wonder if anyone else has had the same issue and managed to resolve it? EE (UK) are not being helpful, they don't seem to have a solution on their script!

    Any help will be much appreciated.


    Steve Massart likes this.
    12-01-2015 04:28 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-21962

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    Paren Tanna likes this.
    12-01-2015 12:53 PM
  3. Paren Tanna's Avatar
    Hi P Diddy,

    Thanks for your suggestion. I tried it in safe mode and the problem persisted so that points to a Hardware / Firmware issue like you said.

    One more question, do you think it could be network / sim card related?


    12-03-2015 06:27 AM
  4. B. Diddy's Avatar
    I wouldn't expect a bad SIM card to cause the Phone or Messaging apps to force close, but it should be relatively easy to try a new SIM card--ask your carrier about it.
    12-03-2015 11:09 AM
  5. Steve Massart's Avatar
    Hi Paren,

    I thought I've been going crazy and the only one with the problem, I've been having exactly the same issue, only recently too.

    If the screen is on, I get the error, and as soon as you click OK, it cancels the call. If the screens is off, it goes straight to voicemail. This applies to calls, outgoing is fine. With text messages however, I've not been having the error message, but I will get text messages from friend A but it will show up in friend B's message thread, and when I try and reply, it goes to friend B instead of A - really weird.

    I too have tried deleting cache/data and factory reset my phone twice, nothing works. What I have been able to work out is as follows.

    It appears to be linked to my Contacts list, specifically Google contacts. When I clear my Contact cache/data, and dont sync it, I can get a call fine from someone's number (i.e. my wife) who's been crashing my phone. When I sync the contacts however, it crashes immediately with the message above.

    What I've managed to find out tonight, is that it seems to be linked to favourites, as it crashes when my anyone on that list calls me too. I have disabled all 4 favourites in my Contacts, and now I can receive calls my wife, with no error message. My texts however are still all messed up.

    I too have been thinking about contacting EE, but I was guessing they'd be useless as you said. I have been thinking about getting hold of LG support, but I suspect they may not know of the issue either, still tempted to try though. I think somehow the issue is from Google itself, though I'm not sure about how this would be remedied.

    If you could check if this solves your problem, let me know, as I would like to know who's responsible and if we can track down what's going on here!

    Annelou82 likes this.
    12-04-2015 04:45 PM
  6. Steve Massart's Avatar
    I also tried Safe Mode btw, no help either
    12-04-2015 04:46 PM
  7. Steve Massart's Avatar

    Think I might have figured it out. Do you use Google Messenger app, instead of the default LG text message software?

    I uninstalled this, and re-installed it, and the problem seems to have gone, I can receive calls and the text message issue is no longer problem. Favourites are fixed too.

    Hope this helps
    B. Diddy likes this.
    12-05-2015 12:50 AM
  8. Paren Tanna's Avatar
    Hi Steve,

    Thank you for getting back to me with a fix. I removed all the favourites and the calls are coming in now.

    As far as the messaging goes since i have had the issue with the LG messaging app closing i installed the google messaging app and that has fixed the incoming texts as well.

    Just one question, did you uninstall the LG messaging app or the Google Messenger? If it was the LG one how did you do this?

    Thanks again for all your help. I am sure this will help others who are perhaps suffering in silence.

    Star man!!

    12-05-2015 08:22 AM
  9. Steve Massart's Avatar
    Hi Paren,

    No I un-installed the Google messenger app, not the LG one.

    Still having issues with the phone, so just keeping those favourites un-ticked, seems to be working.

    12-07-2015 01:18 AM
  10. david piekuss's Avatar
    I had the same problem and I found a fix that worked for me.
    Here's how I got it work
    Copy contacts to SIM
    Untick contacts syn in Google account
    Wipe contacts storage
    Master reset phone but don't instal back up do as a fresh instal
    Once phone is back up and running write down all your contacts ( I only had 49 so wasn't too bad )
    Once all contacts have been written down delete them all from your SIM card. Just keep finger on contact and press delete
    Once all deleted add them back again as new contacts and your starred contacts should work in priority mode , mine did this morning and tested it out last night. Don't know why or how it how it happend but it works again.
    Get any problems I'll try and help if I can

    Posted via the Android Central App
    12-16-2015 07:17 AM
  11. Annelou82's Avatar
    Steve thankyou so much i have been trying everything! Removed the favourites and its working a treat 😀
    12-23-2015 09:59 AM

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