1. MikeS1971's Avatar
    A few weeks ago I was using my phone and it just froze then turned off. Never to turn back on.

    When the first replacement phone arrived and I noticed that it wasn't new, I immediately got on the phone asking for a new one. I paid for a new phone, I'm making Edge payments based on the price of a new phone, the phone is still under warranty, I believe I should receive a new phone as a replacement. If not, my Edge plan should change to reflect the price of a used/refurbished phone. They would not budge. I bring up this argument each time I have to call in for a replacement as well. Their reasoning for not sending a new phone is that their refurbished phones are refurbished to new quality and standards and are just as good as a brand new phone. Yeah right. And their argument for not changing my edge plan to reflect the price of a refurbished phone is because they can not change the terms of the contract. I keep saying that they already changed it. I bought and am paying for a new phone. But a new phone is not what is in my pocket. They've replaced my contracted new phone with refurbs.

    G4 #2 arrived with a defective headphone jack. Headphones only worked on the left side. Tried different head phones and they all only worked on the left side. They worked normally on other devices.

    G4 #3 caught fire in my pocket. It got so hot it damaged the battery causing to puff up and pop off the back cover. Also damaged the SIMM card, SD card and wireless charging cover. Something got so hot inside the phone, it burned through the plastic behind the battery and then into the battery. My first G4 used to get hot in my pocket. I soon realized the because of the "Knock On" feature, it was turning on by itself. Making selections, calls, texts ect while bouncing around in my pocket. Only did this while wearing my walking/running shorts. I found a way of turning off "Knock On" by using a different launcher. After that the overheating of G4 #1 stopped. Obviously G4 #3 had a different issue.

    G4 #4 had a blotchy screen. For example white backgrounds were not evenly white. They were different shades of white. WiFi would turn on and off on its own and screen brightness would change on its own. Auto brightness was off. The after the recent update, it got very laggy. It would take a second to two to react to screen selections. Games and video would be choppy. It was like it was trying to do several things at the same time. But it wasn't.

    Yesterday I called and told them about the problems with G4 #4. They wanted me to try things that I already had tried and agreed to send a replacement. I again asked to be sent a new phone. After over an hour on the phone and escalating the issue up, they still wouldn't send a new phone. They would rather continuously ship phones out overnight shipping and pay to ship broken ones back. At some point shipping charges will have to outweigh the price of a new phone.

    This afternoon FedEx delivered G4 #5. I removed the battery from G4 #4, put it in #5, depressed the power button and....................... nothing. The phone is DOA. Immediately called them up and by no surprise, they still will not send me a new phone.

    We will see how #6 is. I don't have high hopes.

    Before my first G4 decided to turn off and never turn back on, it was a pretty good phone. All I have to judge them on now is a bunch of refurbs that never seem to work correctly. At this point and don't even want a G4 anymore. I'm sure its a great phone, just not a great refurbished phone. I can't even sell it to pay off my Edge plan and still have a good conscience. At least I can keep returning them under warranty, the next person probably won't be able to.
    12-03-2015 10:34 PM
  2. anon(782252)'s Avatar
    I guess technically they are correct since once you walk out of the store with the phone it is considered used and would have to be refurbished to sell again. However, that customer service is atrocious. Nobody should be on their 6th different phone in less than 6 months. That's really crappy.
    12-03-2015 10:45 PM
  3. Mooncatt's Avatar
    Been there, done that many times over the years. It's not just an LG issue, either. I've had such strings of bad luck from pretty much every brand. Every time I have a warranty issue, I have to decide if it's worth the risk of getting a bad refurb. It's pretty rare that you'll get a new replacement. I'd contact LG directly to see if they can do anything for you. After this many phones, I'd look into filling a complaint to the BBB (member companies tend to respond favorably and quickly I hear).

    My experience and stories like this is why I now call it warranty roulette. It's also the first time I've considered buying an extended warranty. I know they aren't worth the money in general, but it seems the quality of phones is going downhill, especially with the refurbs. For the extra $3/mo, I at least have warranty the entire time I have the phone. Not getting a refurb, only to have it go down outside of the warranty period but before I'm eligible to upgrade.
    12-03-2015 11:02 PM
  4. legin111's Avatar
    Yeah I would definitely cut my ties with a company like that. You would think that after that many phone replacements they would send you a new one. Sounds like the refurb department needs to be refurbished...I feel for ya brotha because it is a nice phone when working properly. Im glad I don't have any of the problems with my phone since day one
    12-03-2015 11:08 PM
  5. jlost's Avatar
    TOO MUCH PORN lolhaha
    GrooveRite likes this.
    12-03-2015 11:30 PM
  6. Knightstalker's Avatar
    I used to HATE being the tech rep on the other end discussing that whole "new vs refurb" subject... I totally see your point, but wow... 6 phones in that short of time frame is ridiculous... I know at T-mo they would have an alternate replacement if it was 2 within 90 days, don't know if that's changed since i left... I've seen customers escalate to directors and even Legere and get taken care of quick and very fair... guess all companies ain't the same... good luck with #6
    12-04-2015 09:51 AM
  7. Aflaaaak's Avatar
    Sounds like the refurb department needs to be refurbished.
    12-04-2015 12:54 PM

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