Why won't my LG G4 turn back on?

[AC Question]

LG G4 won't turn back on

So I have had my AT&T G4 since last June and it's worked perfectly fine. Suddenly tonight as I was just watching YouTube my phone froze and shut down. I tried taking out the battery and it won't turn back on at all. The LG screen shows up and then it loops a bit before going dark and the power button won't work. Not until I replace the battery again. And the cycle begins anew. Sometimes the white AT&T screen shows, but still nothing. Once I got it to a screen that was optimizing apps I think. But that quickly failed.

I haven't factory reset yet because I do not want to loose my information and I don't know if I even have a back up. I don't know what to do and I can't be without my phone.

 

[belodion]

Re: LG G4 won't turn back on

It may be worth trying a new battery.
Also, have you contacted LG customer support for advice?

 

[Sanddeath]

Re: LG G4 won't turn back on

Trust me it isn't the battery. I have two. And I haven't contacted them yet because all levels they will do is wipe the phone and fix it after two weeks. And I need my phone for a trip in early Jan.

 

[Golfdriver97]

Re: LG G4 won't turn back on

Does either battery have a sufficient charge? Are the batteries swollen?

 

[TheMarcus]

Re: LG G4 won't turn back on

Your phone is bricked. Get it exchanged. This is a somewhat common problem for any G4 manufactured before September.

Wiping and doing a factory reset will NOT fix it.

Go into your carrier store, explain the problem, and have them ship you a new phone.

 

[Sanddeath]

Well I a getting a new one shipped. Just now worried about my apps and contacts. I have the SD card, but I don't ever recall backing it up or if I had it set to do so. I can't even get the same phone on long enough to be able to back it up.

Is there any way to back it up from a computer when it's stuck in this hopeless bootloop?

 

[dplane]

Your phone is bricked. Get it exchanged. This is a somewhat common problem for any G4 manufactured before September.

Wiping and doing a factory reset will NOT fix it.

Go into your carrier store, explain the problem, and have them ship you a new phone.

What carrier are u on? Had to send mine to LG since VZW refused to issue a new phone /recognize this is a problem even though there are tons of posts etc about it across the web. So much for customer service.

Posted via the Android Central App

 

[TheMarcus]

Re: LG G4 won't turn back on

What carrier are u on? Had to send mine to VZW since they refused to issue a new phone /recognize this is a problem even though there are tons of posts etc about it across the web. So much for customer service.

Posted via the Android Central App

T-Mobile. My friend and I didn't get any hassle. I came in, told them what happened, and the guy ordered me a new one and then instructed me to send my old back once the new one came.

 

[dplane]

T-Mobile. My friend and I didn't get any hassle. I came in, told them what happened, and the guy ordered me a new one and then instructed me to send my old back once the new one came.

Okay I figured Sprint or Tmo as they appear to be the only two acknowledging the problem. Wonder if anyone on Big Red had any success getting a new one through them rather than getting a refurb or having to send it to LG like I did.

Kinda pissed off this is seemingly being covered up..especially considering I lost a bunch of pics/vids of my newborn
Posted via the Android Central App

 

[Sanddeath]

I'm on AT&T and had no issue. The guy even has seen it a lot recently.

 

[chaddison_mcginnison]

With ATT did they mail you a new phone or give you one in the store?

 

[tardus]

With ATT did they mail you a new phone or give you one in the store?

I know that T-Mobile likes to send refurbed 505's :-!

 

[Elisa Flores]

This is very true, the carrier should replace. I had this same issue last summer and Sprint gave me a new one. the new one did the same thing this past week and I went into Sprint again and they said, yes its happening again and they could replace BUT they are all on back order and no ETA on when I could get another one and if it would be a G4 or G5. Im so done with LG after my contract is over is 11 months.

 

[lawrence889]

i got pissed off and threw my phone at the wall and found out knocking the battery out like that fixes it for a little while try doing that till the battery falls out then try and turn it on hopefully youll have enough time to back everything up then i did this twise now and it stayed on for a few seconds both times and gave me a chance to make sure i have my stuff backed up i had the same problem today just 3 hours after you did and it pissed me off because i never had any problem with this phone before and i had it for a long time and all my old phones before it messed up way before this one did but atleast with the other ones they were still semi usable now im just stuck without a phone

 

[Ardi Met]

T Mobile did not exchange mine

 

[hassaan ahmed1200]

I'm having the same problem. i have factory reset it and even installed completely new software at the repair shop but apparently it is hardware related and it requires an IC change. but there is still no guarantee that it will work. and even if it works the problem may come back in a week.

 

[bellasam198]

What carrier are u on? Had to send mine to LG since VZW refused to issue a new phone /recognize this is a problem even though there are tons of posts etc about it across the web. So much for customer service.

Posted via the Android Central App

My phone just shut off on me while i was on fb took it in to verison and they said they couldent/ wouldent do anything beacuse i had a crack in my screen can i talk to some one else to get a replacement if so who and how