11-30-2016 12:11 PM
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  1. JozayG2's Avatar
    I have recently bought the LG G4 and the serial number begins with 505. I have become alarmed after seeing posts about this but most of them are from owners in the U.S. has anyone out there had the issue in the UK? I am considering returning the device as it is still sealed.

    Posted via the Android Central App
    01-01-2016 09:22 PM
  2. jlost's Avatar
    What's the issues with the 505 serial number?
    01-01-2016 09:28 PM
  3. JozayG2's Avatar
    Apparently they suffer with motherboard problems?

    Posted via the Android Central App
    01-02-2016 05:10 AM
  4. richardodn's Avatar
    The issue so far only appears to be with the Sprint variant. As I have a Sprint with a 505 SN and have not experienced any problems yet, it certainly is possible that not everyone will experience them.
    01-02-2016 05:54 AM
  5. richardodn's Avatar
    Here's a thread on XDA discussing the issue. LG and sprint admit hardware issue: | Sprint LG G4
    01-02-2016 06:17 AM
  6. JozayG2's Avatar
    Thanks for that info! Appreciate it

    Posted via the Android Central App
    01-02-2016 07:49 AM
  7. maclancer's Avatar
    If I am not mistaken... I read about that only the first batch of G4 when they became available, suffer from the defect... Not all but a considerable number of G4's.
    01-02-2016 08:31 AM
  8. Outlawstorm's Avatar
    I dont have the 505 one but do have the 506 serial number one,,, have had it since early july with no problems at all
    01-02-2016 04:50 PM
  9. caffeinated pants's Avatar
    H815 with s/n 505 here and it's doing very well .. so far

    But more seriously.. if 1) this is a hardware issue (which seems pretty incontrovertible at this point) and 2) if only a specific early production batch is affected by this and 3) it affects a significant percentage of devices within that production batch, what is stopping LG from issuing a recall for that specific batch of phones? I would hate to think that they are calculating that the risk to their brand image is lower if they sit this out and don't say or do anything -- they should do right by their customers.
    KPMcClave, Jonneh and erwaso like this.
    01-03-2016 08:17 AM
  10. maclancer's Avatar
    H815 with s/n 505 here and it's doing very well .. so far

    But more seriously.. if 1) this is a hardware issue (which seems pretty incontrovertible at this point) and 2) if only a specific early production batch is affected by this and 3) it affects a significant percentage of devices within that production batch, what is stopping LG from issuing a recall for that specific batch of phones? I would hate to think that they are calculating that the risk to their brand image is lower if they sit this out and don't say or do anything -- they should do right by their customers.
    My guess is that only affect a very minimal percent of customers and so far only the sprint version is the one affected which in my opinion does not make sense to do a recall. The warranty will cover these affected by the issue. A recall will make sense if the issue was affecting all G4's.
    01-03-2016 09:31 AM
  11. D13H4RD2L1V3's Avatar
    Yep, my G4 starts with 505 on it's serial #.

    I'm not too concerned about this, but I've already backed up all my data to an SD card should the worst occur.

    I'm remaining optimistic, but it's better to be prepared for the worst.
    01-03-2016 09:56 AM
  12. dplane's Avatar
    My guess is that only affect a very minimal percent of customers and so far only the sprint version is the one affected which in my opinion does not make sense to do a recall. The warranty will cover these affected by the issue. A recall will make sense if the issue was affecting all G4's.
    Not true. I am on VZW and have the issue (and have seen many others on VZW report it), I have seen AT&T, Tmo, and Rodgers folks talk about, etc.
    01-03-2016 01:10 PM
  13. TNCattleDog's Avatar
    Im on VZW and have one that begins with 505. Purchased July 2015. No problems....yet.

    David
    01-03-2016 05:31 PM
  14. chas1723's Avatar
    My first one that I got in October died with the boot loop. It lasted less than 2 weeks. I am on Verizon.
    01-03-2016 06:33 PM
  15. tespio's Avatar
    There is a production issue with mainboards from series with S/N 505xxxxx to 508xxxx (May to August 2015) Issue has been fixed starting with September batch with S/N 509xxxxx. Mine was a 506xxxx and went into bootloop the night of new years eve. Sent it back to the LG dealer i bought it from and now i'm waiting for them to either change the mobo or replace the phone. This may happen with any phone 505 to 508 but it's not nailed down so many may not encounter the issue.
    01-04-2016 03:29 AM
  16. jlost's Avatar
    I have a G4 with s/n beginning with 505 and everything seems fine to me. Hopefully it will last the next year and a half. Hahaha
    maclancer likes this.
    01-04-2016 09:16 AM
  17. maclancer's Avatar
    I have a G4 with s/n beginning with 505 and everything seems fine to me. Hopefully it will last the next year and a half. Hahaha
    Even if it's working fine... Make sure you keep a backup just a case the phone decide to die.
    Bodymovin likes this.
    01-04-2016 12:09 PM
  18. pjwk81's Avatar
    I have one that came from Italy on European unlocked software. No problems yet, but it definitely means I won't be buying the G5.
    01-05-2016 03:53 AM
  19. troshs's Avatar
    Another one from the 505 district here...H810 with AT&T. I bought mine in August...it's the Best Buy blue variant that I had to go through hell to get. It will suck if I lose it to the boot loop. So far so good but maybe there's a specific thing in common with all the ones that went ka-blue-ee. Who knows what it is (maybe app usage, charging patterns, etc.), just wish LG would at least acknowledge the problem which is inevitably happening.

    Posted via the Android Central App
    Bodymovin likes this.
    01-06-2016 03:25 PM
  20. maclancer's Avatar
    Another one from the 505 district here...H810 with AT&T. I bought mine in August...it's the Best Buy blue variant that I had to go through hell to get. It will suck if I lose it to the boot loop. So far so good but maybe there's a specific thing in common with all the ones that went ka-blue-ee. Who knows what it is (maybe app usage, charging patterns, etc.), just wish LG would at least acknowledge the problem which is inevitably happening.

    Posted via the Android Central App
    I don't think it is happening to a lot of people... It just few batch that have bad motherboards on it. Not really a thing to get alarm about it but just keep a backup in case something happens.
    01-06-2016 03:42 PM
  21. Almighty1's Avatar
    I have a Verizon Wireless VS986 with 505 bought on 07/31/2015 from bestbuy.com and ever since last week, reboots might or might not work as basically it will be stuck on the Verizon screen forever and I have to hold the down volume and the power button to force it to reboot which will work.
    01-10-2016 09:04 PM
  22. patcal's Avatar
    I have H811 with 506.
    01-12-2016 08:31 AM
  23. lostchild's Avatar
    So far I have not read too many report on AT&T having this problem yet. I think 90% of them are from Sprint's. Maybe some Verizon's.
    01-12-2016 12:35 PM
  24. KPMcClave's Avatar
    Another one bites the dust.

    While any serial number I've been able to find (on menus or on the box itself) doesn't start with anything that could be related to a date (ala 505), my Verizon G4 says on the box it was manufactured in 5/15 and I got it in mid-June.

    It started the boot loop issue out of the blue this morning. Calling Verzion momentarily to get a replacement.

    I am paying on their installment plan for this G4, so I don't think I should have to do that on a refurb phone. I am going to push this issue for a new G4. Wish me luck!
    01-13-2016 09:34 AM
  25. thebutler93's Avatar
    I don't think these phones have an actual serial number. People may be going by the International Mobile station Equipment Identity (IMEI.) I'm curious about this now because I have a LS991 that I purchased last July.

    Posted with LG G4 via the Android Central App
    Brian_d likes this.
    01-13-2016 11:23 AM
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