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  1. AC Question's Avatar
    My LG G4 was working fine yesterday morning but in the afternoon it turned off and won't turn back on. I have tried factory resets (holding Vol Up+Vol Down+Power or Vol Down+Power) but that does nothing. Occasionally the phone will look like it is going to power on but gets stuck at the LG boot screen. I've pulled out the battery and cleaned the connections but nothing helps. Verizon is going to replace my phone but I am trying to determine if there is a way to pull photos off of the current phone despite this issue? I do not have a micro SD card. Any help would be appreciated. Invaluable photos!
    03-02-2016 09:19 AM
  2. sydneycooper1979's Avatar
    If you plug it into the computer is it recognized? If it is, you should be able to get to those files on the computer.
    03-02-2016 11:48 AM
  3. EveMS's Avatar
    Every time that I have tried plugging it into my computer (various levels of "powering on - boot screen, black screen, etc) it has not recognized it.
    03-02-2016 11:54 AM
  4. TheChosenDoge's Avatar
    Sounds like a bad phone there's been bricking issues lately with it

    I think they are gone

    Get an SD card and make sure it's set as default cam storage just in case it happens on new one
    03-05-2016 08:05 PM
  5. TheChosenDoge's Avatar
    Have you tried a different cord? And Safe mode?

    Safe mode details here from Verizon wireless and see if a bad app is actually causing this
    03-05-2016 08:05 PM
  6. TheChosenDoge's Avatar
    Here is the link for Safe Mode details
    03-05-2016 08:14 PM
  7. TheChosenDoge's Avatar
    Link is showing up weird so here's a screenie of the Verizon Support Article
    Attached Thumbnails LG G4 Won't Turn On - Can I Get Photos?-1457230630138.jpg  
    03-05-2016 08:17 PM
  8. Mooncatt's Avatar
    If this is related to the known boot loop issue, you could try putting it in the freezer for about 15 min before turning it on. Not sure if you're having the same problem, so this trick may not work. If it does, leave it there while doing backups to keep the phone from heating up. Good luck.
    03-06-2016 03:27 AM
  9. EveMS's Avatar
    Have you tried a different cord? And Safe mode?

    Safe mode details here from Verizon wireless and see if a bad app is actually causing this
    Unfortunately it won't load in safe mode.
    03-06-2016 06:57 AM
  10. TheChosenDoge's Avatar
    Unfortunately it won't load in safe mode.
    03-06-2016 07:40 AM
  11. Jim_in_VA's Avatar
    did you back up to a Google account?
    03-06-2016 07:55 AM
  12. hii buch's Avatar
    hi i have an LG stylus 2 and the screen is all black and i want to know if my pictures still there even though when i plugged the device into my computer it said that there is no videos and no pictures nothing showed up so can you pls answer me and if there is any way to delete py pictures of they still there and how can i make sure that they are not there
    01-04-2017 04:14 PM
  13. RapidTurtle's Avatar
    For me, this is why Google Photo's is a must have app. It backs up every picture on my phone and computer.
    01-12-2017 06:46 AM
  14. B. Diddy's Avatar
    hi i have an LG stylus 2 and the screen is all black and i want to know if my pictures still there even though when i plugged the device into my computer it said that there is no videos and no pictures nothing showed up so can you pls answer me and if there is any way to delete py pictures of they still there and how can i make sure that they are not there
    Welcome to Android Central! If the phone has a screenlock, then the computer won't be able to see files on the phone until after it's been unlocked. Try this method: http://forums.androidcentral.com/gen...ed-screen.html
    01-12-2017 03:02 PM

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