1. HusaynM's Avatar
    Hello android lovers, last September 2015 i purchased a brand new LG G4 H815 on ebay from tropical_mobile where everything was fine till 1st January 2016. While unlocking my phone, i found half of the screen had some pixel distortion. I reboot the mobile, and the screen remain black until today. I contacted the seller, she said to ship it back, but not providing me the shipping details. She asked me to ship it for warranty claim.

    Its already 3 months since my talking to her. she recently asked me when i bought the mobile with her. I guess she is waiting for my warranty period to be over.

    I went to a local LG store, where they diagnose that it came with a defect motherboard.

    Can anyone help me?
    03-07-2016 07:21 AM
  2. D13H4RD2L1V3's Avatar
    Ask them to fix it.

    Chances are, they may assume that it's related to the bootlooping issue and will fix it under warranty for no charge assuming it's under LG's warranty.
    HusaynM likes this.
    03-07-2016 07:29 AM
  3. HusaynM's Avatar
    Thanks but am unable to ship it back, since the seller is not providing me with shipping details and i can't even complain to ebay
    03-07-2016 07:48 AM
  4. D13H4RD2L1V3's Avatar
    Thanks but am unable to ship it back, since the seller is not providing me with shipping details and i can't even complain to ebay
    Can't LG repair it for you? Or they won't because it's purchased on eBay?
    HusaynM likes this.
    03-07-2016 07:54 AM
  5. HusaynM's Avatar
    No, they aren't ready to repair it since i bought it on ebay :/
    03-07-2016 07:58 AM
  6. HusaynM's Avatar
    Where can i buy a motherboard online H815?
    03-07-2016 08:12 AM
  7. D13H4RD2L1V3's Avatar
    Check online listings.

    However, try purchasing stuff from trusted retailers, even on eBay in the future. Just a tip.
    03-07-2016 09:14 AM
  8. tardus's Avatar
    No, they aren't ready to repair it since i bought it on ebay :/
    You tried LG Corporate? Did tropical_mobile offer/mention any kind of warranty in the Ebay listing?

    I found a listing from tropical_mobile and they clearly state LG warranty. But that may be different from your listing.

    You have to dig deeper into this.
    03-07-2016 11:46 AM
  9. HusaynM's Avatar
    Yes thats what the seller mentioned , 12 months of manufacturer warranty.

    She asked me to ship it back, however she haven't provided me with the shipping address nor a return label.
    '
    How should i proceed, whenever i contact her , her answer is always 'let me check'.
    03-16-2016 12:37 PM
  10. tardus's Avatar
    Yes thats what the seller mentioned , 12 months of manufacturer warranty.

    She asked me to ship it back, however she haven't provided me with the shipping address nor a return label.
    '
    How should i proceed, whenever i contact her , her answer is always 'let me check'.
    Tell LG that the seller isn't honoring the warranty. Even if grey market they still may help you.
    belodion likes this.
    03-16-2016 01:17 PM
  11. tomi_cent456's Avatar
    Hello Husayn,

    I have the same problem. I bought my LG G4 from the same store on eBay, tropical_mobile in August, 2015. Now it is stuck on boot, and it needs a motherboard replacement. I tried contacting them for to deal a return, but that girl that writes me back, Emily, keeps avoiding to call me and deal about the details and how should I repair this. I tried contacting LG directly, I described my problem, they offer a repair, but the source country of the phone I bought is Taiwan, and I need to send it there for a repair. The sending is not a problem, but the problem is that they will need to replace the motherboard of the phone, and that means the new motherboard will have new IMEI, which can cause problems when the phone will be sent to exit their country at customs.

    I don't know where to buy new motherboard, it is hard to find one. If I have some, I can replace it by myself. How did you handled your problem?
    07-06-2016 04:54 AM
  12. Amyo Kabir's Avatar
    My LG G4 H815 has same issue from same eBay vendor tropical_mobile. Not sure what to do. My mobile has same boot loop issue from middle of the last month. Bought it August 7, 2015.
    Any updated will be useful.
    07-14-2016 01:05 PM
  13. RapidTurtle's Avatar
    If u have the boot loop issue after one year, does LG still fix or replace? Thought I read they extended that part of the warranty due to it being a know issue.

    Just curious, because I bought mine in September, so the 1 year mark is fast approaching.
    07-14-2016 06:55 PM
  14. Oceanic16's Avatar
    I also purchased my G4 H815 from tropical_mobile and dealt with Emily. I purchased it in March 2016. She acknowledged that older models have the bootloop issue and she made sure I got a newer model manufactured in January with no issues.
    07-24-2016 03:11 PM

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