1. rayfornario's Avatar
    I have been wanting to pick up an LG G4 now that they are discounted. I am concerned about the "boot loop" problem. I am currently with T-Mobile right now but when I called them about the "boot loop" problem, customer service said they were not aware of any problem and they don't sell defective phones that have been recalled. I was trying to find out if they had any left in stock that were manufactured after September of last year, since from what I have read, they should be safe.
    I currently have an LG G3 that has been great except for having to replace a defective camera module which I did myself.
    So, is it safe to buy a LG 4 not that they are discounted?
    04-13-2016 04:21 PM
  2. jhilker's Avatar
    If you're buying directly from t-mobile, just check the serial number. If I were buying one now, I'd want it to have a serial number starting with 6 (meaning built in 2016). I just wouldn't be confident that earlier builds would not have the bootloop issue somewhere down the line. I'm on my 3rd one, with s/n 510, and I'm still nervous. The other day the phone battery heated up to over 128° . Doesn't make me confident.
    04-13-2016 04:48 PM
  3. tbgjlb's Avatar
    Where is serial number. Had the phone since about Sept 2015

    Posted via the Android Central App
    04-13-2016 05:50 PM
  4. underway99's Avatar
    The serial number is on a label located under the battery. It will start with the last digit of the year the phone was manufactured, with the next two digits being the month. For example, 505 indicates that the phone was produced in May 2015, 510 is October 2015, 601 is January 2016, and so on.
    04-13-2016 06:07 PM
  5. Stylazation's Avatar
    Running 512 2015 december device. Runs like a charm.
    huntnyc likes this.
    04-13-2016 06:24 PM
  6. kraze4u's Avatar
    Get the V10
    04-14-2016 01:18 AM
  7. maclancer's Avatar
    Get the V10
    The V10 is still too expensive... I am like OP with a G3 at the moment and looking forward to buy a G4 when the price gets below the $300 mark.
    04-14-2016 01:53 AM
  8. steveathome's Avatar
    I have a G3 and am also hesitating because of the boot loop issue.

    Is the serial number under the battery likely to be the same as the one on the box?

    The reason I ask is that if I order one here in the UK I want them to tell me what the first three numbers are of the serial number they are sending.
    04-14-2016 06:19 AM
  9. Mooncatt's Avatar
    I have a G3 and am also hesitating because of the boot loop issue.

    Is the serial number under the battery likely to be the same as the one on the box?

    The reason I ask is that if I order one here in the UK I want them to tell me what the first three numbers are of the serial number they are sending.
    I don't remember if the SN is lb the box sticker, but mine did list the manufacture date on the box sticker. That would work just as well.
    04-14-2016 09:08 AM
  10. ShaneRay's Avatar
    My box (which is still sitting on my cluttered desk for some reason) has both the S/N and Manufactured date on it....

    Anyway, mine came off the line in November and I've had it since mid December. No issues at all.
    04-14-2016 09:36 AM
  11. rayfornario's Avatar
    Thank you everyone! I guess I will pickup the LG 4 next week. They did tell me it shipped with Marshmallow which is the only drawback now. I prefer Lollipop
    tardus likes this.
    04-15-2016 04:28 PM
  12. Mikey47's Avatar
    No issues at all.
    Famous last words... 😉
    ShaneRay likes this.
    04-15-2016 05:39 PM
  13. Cyndi Praegitzer's Avatar
    I just had to return my LG G4 s/n 510 with the bootloop issue in turn they were not able to fix it. It always heated up to 128 degrees. Do you think December 2015 is ok?
    09-12-2016 02:41 PM
  14. jhilker's Avatar
    I just had to return my LG G4 s/n 510 with the bootloop issue in turn they were not able to fix it. It always heated up to 128 degrees. Do you think December 2015 is ok?
    I had one with a December build, and it bootlooped. 2nd of 3 to do so.
    09-12-2016 03:27 PM
  15. Oceanic16's Avatar
    I have a January 2016 build and no issues here.
    09-13-2016 04:50 AM
  16. Doohickie's Avatar
    I've got a 506. It just works and works and works.
    09-14-2016 01:40 PM
  17. peteve's Avatar
    No and never. The serial number doesn't mean anything. My bootlooped G4 got repaired from LG with a new S/N and IMEI. I can tell they only replaced the motherboard and IMEI sticker because there is glue residue around it. It is the design defect that results in the problem, and LG never resolve it. You can never know what is the next time it bootloops.
    09-17-2016 12:39 PM
  18. Doohickie's Avatar
    I've got a 506. It just works and works and works.
    ....and not anymore. It just froze up on me. I tried to reboot it and got the LG Life's Good screen, and nothing more. Is this the "boot loop" issue?
    10-06-2016 10:58 AM
  19. jhilker's Avatar
    ....and not anymore. It just froze up on me. I tried to reboot it and got the LG Life's Good screen, and nothing more. Is this the "boot loop" issue?
    That is it. Welcome to the club!

    I can say at this point that I would never, never, NEVER buy another LG phone. I currently have a G5, but only because Sprint gave it to me after three G4s bootlooped. The first G5 I received had half the screen freeze on me within 4 hours of receiving it. So I'm done with LG.
    10-06-2016 11:07 AM

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