1. Nyyrikki74's Avatar
    OK ladies and gents. I am new here, and this may have been addressed already. If it has I apologize. I have an LG G4 with Marshmellow on Verizon. I made the mistake of downloading McAfee Family Protection. It is only a trial mode, but that trial lasts for 30 days. When I try to deactivate it as device administrator, it wants a user name and password (I can't get it to accept any of my answers). Also, it will put a big lock image on my screen and wont let me do anything else until I reactivate it. Surely one of you guys has dealt with this scourge of a product and knows how to remove it without a password? If not, will I just have to wait until the trial is over? Will it revert back? Now I see why John McAfee hates the product so much. Please help, thanks in advance.
    10-07-2016 08:07 AM
  2. person13628's Avatar
    If you don't have the password you might have to factory reset your phone
    10-07-2016 09:31 AM
  3. Tim1954's Avatar
    You must have set up an account with mac and created a user name and password to start with? Or use your email address and click on forgot password option....
    10-07-2016 10:55 AM

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