1. vl4ever's Avatar
    When I click on the google play store app, it comes up at a white screen. When I click on my Gmail app, there is a button that asks if I want to go to gmail and when I press that it asks me to first add an email address. There are 5 options for email addresses, google (which wont take me anywhere), outlook, yahoo, exchange and other.

    I've tried restarting the phone, clearing the cache, forcing a stop and a few other things. I was told to do a factory reset but I wanted to save my pictures to my computer but my computer doesn't even recognize my phone.

    If anybody has any suggestions that would be very helpful thank you!
    04-06-2017 08:41 PM
  2. belodion's Avatar
    If you decide to factory reset, do a cloud backup first, including your photos.
    04-15-2017 06:46 PM

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