1. ballonem's Avatar
    Is anybody else experiencing this? My G5 has been crashing almost constantly, two or three times per day. It happens when I send messages, browse the Internet, or just open an app. It's really frustrating since this never happened with the LG G3.

    At this point I'm considering just returning it, even though the process seems like an absolute pain (T-Mobile, purchased online.)
    04-13-2016 01:27 PM
  2. Mike Dee's Avatar
    Not one crash or reboot

    Posted via the Android Central App
    04-13-2016 01:40 PM
  3. meyerweb#CB's Avatar
    Have you installed any apps? If so, boot into safe mode, and see if the problems continue. If not, it's likely caused by an app you've installed.

    Did you use something like Package Disabler Pro to "freeze" any apps or system processes? If so, re-enable everything, and see if that eliminates the problem.

    If none of that addresses the issue, do a factory reset, and don't reinstall your apps. See if it happens in the factory state. If not, something you added messed it up. If it still crashes repeatedly after a factory reset, then the phone definitely needs to be replaced.
    GrooveRite likes this.
    04-13-2016 01:59 PM
  4. ballonem's Avatar
    All the apps I have installed are exactly the same ones from the G3, and I haven't installed or done anything weird to the phone in general.
    04-13-2016 02:21 PM
  5. KoukiFC3S's Avatar
    Mine has been very stable.

    Posted via the Android Central App
    04-13-2016 03:53 PM
  6. GrooveRite's Avatar
    Have you installed any apps? If so, boot into safe mode, and see if the problems continue. If not, it's likely caused by an app you've installed.

    Did you use something like Package Disabler Pro to "freeze" any apps or system processes? If so, re-enable everything, and see if that eliminates the problem.

    If none of that addresses the issue, do a factory reset, and don't reinstall your apps. See if it happens in the factory state. If not, something you added messed it up. If it still crashes repeatedly after a factory reset, then the phone definitely needs to be replaced.
    I was just going to suggest him your last paragraph, lol

    Factory reset it. Don't install any apps for a day or 2 and see if you get the same issues. If you do, return the device because its faulty. If not, then you have to see which one of your apps isn't playing nice with your new G5.
    04-13-2016 04:08 PM
  7. Darius DuPree's Avatar
    Mine has 4 times in the last 12 days, but it really only does it for Apple Music

    Posted via the Android Central App
    04-13-2016 04:57 PM
  8. kraze4u's Avatar
    Sounds like a motherboard issue.
    04-13-2016 09:56 PM
  9. Jim Cheverie's Avatar
    I was watching a snapchat video and all of a sudden my G5 rebooted...I've had it about 2 weeks now, no issues until that. In fairness, I don't thing I had restarted it for like 3 days. I usually try to re-boot at least once a day.
    04-15-2016 06:57 PM
  10. Gowri rao's Avatar
    Is anybody else experiencing this? My G5 has been crashing almost constantly, two or three times per day. It happens when I send messages, browse the Internet, or just open an app. It's really frustrating since this never happened with the LG G3.

    At this point I'm considering just returning it, even though the process seems like an absolute pain (T-Mobile, purchased online.)
    Yeah the exact same thing's been happening to my Moto G5S+.It was also bought online and It just starts hanging. Especially when I use snapchat
    11-03-2017 10:34 AM

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