04-09-2019 05:22 PM
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  1. Yoav Nir1's Avatar
    If fingerprint option is missing in your phone watch this video to solve this problem click on this link
    ⤵️
    Well actually it really works. Video is too long and in unfamiliar language. So I'll save you the effort. You just need to go to security settings and remove the pattern protection. I.e. no screen lock at all. Then you restart the phone, and YEAH, the fingerprint option is back in menu.
    07-31-2018 06:58 PM
  2. Sharon263's Avatar
    The same thing happened to me & I found the solution! Shut your phone off and then hold down the volume up volume down button at the same time and then the power button hold it together for 15 seconds and a screen will come up with two barcodes and then it will prompt you from there I had to try it several times before it works
    10-20-2018 04:50 PM
  3. mustansir1988's Avatar
    Hi
    Try this solution
    Power off your G6. Press down the volume up and down key while powering it back on. You'll enter another mode where it shows IMEI number etc. Power your G6 back on normally and you'll see the option reappear. It worked for me.
    10-25-2018 11:25 PM
  4. Ibrahim Usman's Avatar
    Hi
    Try this solution
    Power off your G6. Press down the volume up and down key while powering it back on. You'll enter another mode where it shows IMEI number etc. Power your G6 back on normally and you'll see the option reappear. It worked for me.
    This worked for me too. Thanks alot!
    11-26-2018 08:30 AM
  5. AlfredRSS's Avatar
    Hi! I've tried ALL "magical" solutions from this post and NONE worked!! Restarted my phone thru security settings and also thru recovery boot, also tried hardware control, and also removing the screen block as the YouTube video... NOTHING WORKED!!

    I Also buyed thru eBay a new Home Button/Fingerprint Flex, and replaced myself... CERO!! NOTHING WORKS!!

    I was also having problems with the volume down button, not working every now and then...

    Decided to inspect my logical board, see what I found: (Problem due to missing contact, false contact)




    This phone (LG G5 SE) was bought NEW in 2016 and aint received any mayor bumps, hits or beating. So for me it's almost unbearable that a 2 year phone has this kind of issues. Nokia ruled this contact clips like 20 years ago and some of those phones are still rocking today... this guys at LG cannot make some reliable ones this date???

    NO MORE LG for me!!!

    I also tried soldering some chrips supplements, but it didn't work... The fingerprint setting came back to menu, but there was no way to record any new prints, the new sensor didn't work... I realized other contacs have similar issues and almost none of them sit to the right height... I GAVE UP.


    12-08-2018 09:55 AM
  6. ArJay Adora's Avatar
    access the service(secret) menu then select Device test>SAAT>Manual test> fingerprint test> after getting PASS.. PROCEED to setting>display>lockscreen....... then you will find the fingerprint option😀
    01-13-2019 06:56 AM
  7. cisik's Avatar
    Hello all,

    I have a fix, which worked on Huawei with the same problem; fingerprint option disappeared.

    Restarting my phone with VOLUME UP + VOLUME DOWN + POWER buttons worked only after I have created an empty folder "dload" under the root folder (right at Internal Storage).

    This is where my phone looks for an update package. It shows a failed to upadate message after restarting with VOLUME UP + VOLUME DOWN + POWER buttons and forces you to restart. Then my fingerprint options were back.
    01-30-2019 06:33 AM
  8. Steve Stillwell's Avatar
    Well actually it really works. Video is too long and in unfamiliar language. So I'll save you the effort. You just need to go to security settings and remove the pattern protection. I.e. no screen lock at all. Then you restart the phone, and YEAH, the fingerprint option is back in menu.
    Thanks! This worked for me. Fingerprint option in biometrics was gone, so removed pin from lock screen and restarted and fingerprint was back.
    03-02-2019 02:24 PM
  9. SusanSaidSo's Avatar
    Almost 3 yrs later - this happened to me today, came here looking for a solution, did what you recommended (so easy!) and it worked perfectly! Thanks!
    03-25-2019 03:42 PM
  10. Ferenc Samarus's Avatar
    Came here to share my thoughts and solutions.

    Unfortunately when the option disappears it suggest that you may facing with a hardware issue, so am i... It happened to me aswell, i have tried few of these methods above, and as used to be a phone repair technician i decided to open my phone (lg v30)

    Same as you guys option disappeared one day to another, so after trying few of your methods none of them worked, i opened the phone and i realised my finger print scanner/lock button connector was sligthly offset, so i removed the old double sided tape with a little bit of isopropyl alcohol and and reseated the connector on the back cover. On the v30 the connector is pushed down by the back cover... I applied 3 layers of the tape and it worked like a charm.

    ( I DO NOT RECCOMEND OR ENCOURAGE ANYONE TO DISASSEMBLE THEIR PHONES WITHOUT ANY EXPERINCE OR KNOWLEDGE, THEREFORE I CANNOT TAKE ANY RESPONSIBILITY OR BLAME FOR THE DAMAGE CAUSED BY AN UNAUTHORIZED PERSON IN YOUR PHONE!!!)
    04-09-2019 05:22 PM
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