09-01-2022 10:41 PM
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  1. Yoav Nir1's Avatar
    If fingerprint option is missing in your phone watch this video to solve this problem click on this link
    ⤵️
    Well actually it really works. Video is too long and in unfamiliar language. So I'll save you the effort. You just need to go to security settings and remove the pattern protection. I.e. no screen lock at all. Then you restart the phone, and YEAH, the fingerprint option is back in menu.
    Trainerchick1971 likes this.
    07-31-2018 07:58 PM
  2. Sharon263's Avatar
    The same thing happened to me & I found the solution! Shut your phone off and then hold down the volume up volume down button at the same time and then the power button hold it together for 15 seconds and a screen will come up with two barcodes and then it will prompt you from there I had to try it several times before it works
    10-20-2018 05:50 PM
  3. mustansir1988's Avatar
    Hi
    Try this solution
    Power off your G6. Press down the volume up and down key while powering it back on. You'll enter another mode where it shows IMEI number etc. Power your G6 back on normally and you'll see the option reappear. It worked for me.
    10-26-2018 12:25 AM
  4. Ibrahim Usman's Avatar
    Hi
    Try this solution
    Power off your G6. Press down the volume up and down key while powering it back on. You'll enter another mode where it shows IMEI number etc. Power your G6 back on normally and you'll see the option reappear. It worked for me.
    This worked for me too. Thanks alot!
    11-26-2018 09:30 AM
  5. AlfredRSS's Avatar
    Hi! I've tried ALL "magical" solutions from this post and NONE worked!! Restarted my phone thru security settings and also thru recovery boot, also tried hardware control, and also removing the screen block as the YouTube video... NOTHING WORKED!!

    I Also buyed thru eBay a new Home Button/Fingerprint Flex, and replaced myself... CERO!! NOTHING WORKS!!

    I was also having problems with the volume down button, not working every now and then...

    Decided to inspect my logical board, see what I found: (Problem due to missing contact, false contact)




    This phone (LG G5 SE) was bought NEW in 2016 and aint received any mayor bumps, hits or beating. So for me it's almost unbearable that a 2 year phone has this kind of issues. Nokia ruled this contact clips like 20 years ago and some of those phones are still rocking today... this guys at LG cannot make some reliable ones this date???

    NO MORE LG for me!!!

    I also tried soldering some chrips supplements, but it didn't work... The fingerprint setting came back to menu, but there was no way to record any new prints, the new sensor didn't work... I realized other contacs have similar issues and almost none of them sit to the right height... I GAVE UP.


    12-08-2018 10:55 AM
  6. ArJay Adora's Avatar
    access the service(secret) menu then select Device test>SAAT>Manual test> fingerprint test> after getting PASS.. PROCEED to setting>display>lockscreen....... then you will find the fingerprint option😀
    01-13-2019 07:56 AM
  7. cisik's Avatar
    Hello all,

    I have a fix, which worked on Huawei with the same problem; fingerprint option disappeared.

    Restarting my phone with VOLUME UP + VOLUME DOWN + POWER buttons worked only after I have created an empty folder "dload" under the root folder (right at Internal Storage).

    This is where my phone looks for an update package. It shows a failed to upadate message after restarting with VOLUME UP + VOLUME DOWN + POWER buttons and forces you to restart. Then my fingerprint options were back.
    01-30-2019 07:33 AM
  8. Steve Stillwell's Avatar
    Well actually it really works. Video is too long and in unfamiliar language. So I'll save you the effort. You just need to go to security settings and remove the pattern protection. I.e. no screen lock at all. Then you restart the phone, and YEAH, the fingerprint option is back in menu.
    Thanks! This worked for me. Fingerprint option in biometrics was gone, so removed pin from lock screen and restarted and fingerprint was back.
    03-02-2019 03:24 PM
  9. SusanSaidSo's Avatar
    Almost 3 yrs later - this happened to me today, came here looking for a solution, did what you recommended (so easy!) and it worked perfectly! Thanks!
    03-25-2019 04:42 PM
  10. Ferenc Samarus's Avatar
    Came here to share my thoughts and solutions.

    Unfortunately when the option disappears it suggest that you may facing with a hardware issue, so am i... It happened to me aswell, i have tried few of these methods above, and as used to be a phone repair technician i decided to open my phone (lg v30)

    Same as you guys option disappeared one day to another, so after trying few of your methods none of them worked, i opened the phone and i realised my finger print scanner/lock button connector was sligthly offset, so i removed the old double sided tape with a little bit of isopropyl alcohol and and reseated the connector on the back cover. On the v30 the connector is pushed down by the back cover... I applied 3 layers of the tape and it worked like a charm.

    ( I DO NOT RECCOMEND OR ENCOURAGE ANYONE TO DISASSEMBLE THEIR PHONES WITHOUT ANY EXPERINCE OR KNOWLEDGE, THEREFORE I CANNOT TAKE ANY RESPONSIBILITY OR BLAME FOR THE DAMAGE CAUSED BY AN UNAUTHORIZED PERSON IN YOUR PHONE!!!)
    04-09-2019 06:22 PM
  11. Snehal Patil1's Avatar
    Fingerprint option missing
    11-16-2021 05:21 AM
  12. Laura Knotek's Avatar
    @Snehal Patil1 Which model number and region phone do you have? Are you able to use your PIN or password to unlock it?
    mustang7757 likes this.
    11-16-2021 02:18 PM
  13. B. Diddy's Avatar
    Fingerprint option missing
    Welcome to Android Central! Also, did you try reading through this thread instead simply copying and pasting the thread title?
    11-16-2021 07:35 PM
  14. RTRQbutterflydisco's Avatar
    I love the fingerprint scanner on this phone, and it is usually how I unlock it. Today, it stopped trying to read my fingerprint. When I went to settings, the fingerprints section is totally missing. I have restarted it twice and it is as if there never were fingerprint options. I don't get it. Anyone else run into this?
    Hello, my samsung galaxy tab a7 has not got the fingerprint scanner in biometrics and security. Online it says a7s have the option but mine only has face. Just wondered if this might be a problem since i want fingerprint.
    08-23-2022 07:40 PM
  15. mustang7757's Avatar
    Hello, my samsung galaxy tab a7 has not got the fingerprint scanner in biometrics and security. Online it says a7s have the option but mine only has face. Just wondered if this might be a problem since i want fingerprint.
    Welcome to AC!
    If you go to settings>top search bar type finger does fingerprint show up?
    08-23-2022 09:39 PM
  16. B. Diddy's Avatar
    Hello, my samsung galaxy tab a7 has not got the fingerprint scanner in biometrics and security. Online it says a7s have the option but mine only has face. Just wondered if this might be a problem since i want fingerprint.
    Welcome to Android Central! I'm guessing you're confusing the Galaxy A7 phone with your Galaxy Tab A7 tablet. The A7 phone has a fingerprint sensor, but the Tab A7 does not.
    08-25-2022 01:09 AM
  17. Trainerchick1971's Avatar
    I tried everything - I was googling for two days and even took it back to the place that had just replaced my screen, thinking they did something to it - out of sheer luck, there were other reasons why I took it back to the place that had just fixed my cracked screen and when I picked it up the sensor still had not been fixed - ironically I continued to Google, came across this forum, tried the simple and quick solution listed below and Bam! My fingerprint option was back in my settings menu and I was able to set it up and go from there! Motorola really needs to fix this because I dont understand why a factory reset wouldn't fix something like this, especially since it's such and easy fix



    Well actually it really works. Video is too long and in unfamiliar language. So I'll save you the effort. You just need to go to security settings and remove the pattern protection. I.e. no screen lock at all. Then you restart the phone, and YEAH, the fingerprint option is back in menu.
    Thank you! Thank you! Thank you!
    09-01-2022 10:25 PM
  18. B. Diddy's Avatar
    Welcome to Android Central, and I'm glad you found a solution on this forum!
    09-01-2022 10:41 PM
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