1. AC Question's Avatar
    Hi,

    my LGG5 suddenly got frozen while I was on vacation. I tried to follow the hard reset procedure (power + volume down), but it didnt show the system recovery mode screen. Instead it came to the secure start up screen, but then I could not scroll my pattern to login.

    Further, unsure whether this happens with the touch screen sensors, cannot recognize any touch or my finger pressure.
    02-17-2017 04:24 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! First, see if the problem persists in Safe Mode: https://support.t-mobile.com/docs/DOC-30620

    If so, then are these the steps you're following for the hard reset? https://support.t-mobile.com/docs/DOC-30665
    02-17-2017 05:30 PM
  3. andrewck's Avatar
    thanks for the tips.
    1. when it is on safe mode, i could not power off or power off/restart by pressing the screen button.
    2. I tried to remove the battery and re-plugged in. Then tried to do hard reset. For some reasons, it didnt go to the recovery mode.

    I suspect that this is a hardware problem with the touch screen sensor. If this is the case, is it complicated to repair?
    02-17-2017 05:48 PM
  4. B. Diddy's Avatar
    Screen replacement is a relatively common repair, but the price can range from around $100 to $200, depending on the device and where you go.
    02-17-2017 06:23 PM

Similar Threads

  1. Replies: 1
    Last Post: 02-17-2017, 07:21 PM
  2. Lg watch sport can't answer call without AT&T Numbersync
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 02-17-2017, 04:09 PM
  3. I dropped my phone and my screen went black.
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 02-17-2017, 03:50 PM
  4. Replies: 1
    Last Post: 02-17-2017, 03:32 PM
  5. I dropped my galaxy s6 active and my screen went black.
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-17-2017, 03:18 PM
LINK TO POST COPIED TO CLIPBOARD