1. ConnerJohn's Avatar
    I just got a G5 after I couldn't live with the camera on the Moto Z Play. The fingerprint scanner works OK except for right when I take it out of my pocket. It won't read the initial touch, but usually reads the next. It's kind of annoying. Is this just a normal delay or can I do something? I've tried rescanning my prints several times at all angles and turned my screen on option back on since I read that could affect it, but still no luck.

    Also, a little tip. If you're having problems with the scanner recognizing your print in general, scan the same finger in your system a few times to give the system a bigger picture of your print.
    05-11-2017 04:25 PM
  2. Ultraman1966's Avatar
    The FP is probably unresponsive because they have a proximity sensor to avoid "pocket dialing".
    ConnerJohn and thunder18 like this.
    05-13-2017 04:39 AM
  3. thunder18's Avatar
    The FP is probably unresponsive because they have a proximity sensor to avoid "pocket dialing".
    I experience the same with my V20 and did notice the same. Now I just wait a half second longer before trying to unlock the phone.
    05-21-2017 04:24 PM
  4. Sweeet1102's Avatar
    I experience the same with my V20 and did notice the same. Now I just wait a half second longer before trying to unlock the phone.
    I have a V20 too, same kind of issue.

    Check that and try it if you have the same result, the second screen also turn off.

    https://photos.google.com/share/AF1Q...lMZVdidU9uQUpB

    It is annoying when i used the phone at night.
    05-21-2017 10:11 PM

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