1. AlternativeFacts's Avatar
    LG G5 Main rear camera is not focusing (blurry pictures)

    Hello:

    I have a LG G5 (H831 running Android 7.0). Cameras were all working fine since new but now the main rear camera (non-wide angle) will not focus. I have searched on the web and there is no clear answer what the issue may be. Several LG G5 owners have the same issue. Even replacing the camera for some has not helped.

    Things that I done so far (none have helped):

    1. LG Camera App
    - Forced closed
    - Cleared memory
    - Cleared Cache
    - Tested manual focus. It does nothing. Note the sound heard during manual focus changes are App generated and not the actual auto-focus motor (turn volume down and they go away).
    - Camera is in-focus only at about 1 foot (30 cm).
    - Tested that the auto-focus led is working by looking at it with a camera – I can see it flashing – not sure if that means it is working 100%. You can also test this by doing a video with the LG G5 camera pointed at a mirror (couple feet away).

    2. Other Camera Apps
    - They don’t work either.

    3. Phone
    - Phone reset (do backup and watch out for Google Authenticator requirement using the same phone being reset – get list of printed codes to use)
    - Gently tapped phone – okay maybe more than gently (to see if mechanism unsticks)

    Questions:
    - Is the focus mechanism built into the camera?
    - Would the only other suspect hardware item be the auto-focus LED flash assembly?

    Current options
    - Even though others have indicated that a camera replacement didn’t work, I will probably have to order the camera and LED board. (warranty has expired)
    - Any other options suggested here.
    09-22-2017 02:44 PM
  2. jasonandrews25788's Avatar
    I think it needs a replacement as it's not a software issue.
    09-23-2017 12:09 AM
  3. bruiser49's Avatar
    I have the same problem, android 7.0, out of warranty, and replacing the camera did not help. I know two other owners, running android 6.0, and all 3 of their cameras work properly. Trying to work up courage to flash mine from 7.0 back down to 6.0.
    10-02-2017 11:36 AM
  4. cheetah143's Avatar
    I had the same problem also, it's a hardware issue, contacted lg and sent my phone back for a replacement. haven't had any problems since.
    10-13-2017 10:05 PM
  5. Ramsy's Avatar
    My AT&T version of the LG G5 just started experiencing the exact same problems. I contacted a local repair facility. They told me they have recently had 3 phones come in with the exact same problems. They replaced the cameras in all 3 units and it did not fix the problem. I just sent my phone in today to LG.
    10-16-2017 05:50 PM

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