1. chrispliakos1's Avatar
    Hello, new member here after this thing occured.
    When I try to record a video hitting the "video" button an error pops up saying "An error occured".

    I tried in selfie mode also but the result was the same. I can take pictures without any issue.
    I do have some GBs free so it is not a memory issue.
    What can possible be wrong?

    Thanks.
    08-02-2019 07:52 AM
  2. Mike Dee's Avatar
    Try it in safe mode to eliminate the possibility that it may be a conflicting app. If it still does it safe mode it could be a hardware issue but I would try a factory reset after backing up your data.
    chrispliakos1 likes this.
    08-02-2019 07:54 AM
  3. chrispliakos1's Avatar
    Ok Safe Mode is working. i can record without any problem.

    So what can be the issue in the normal mode?
    08-02-2019 08:32 AM
  4. Javier P's Avatar
    Ok Safe Mode is working. i can record without any problem.

    So what can be the issue in the normal mode?
    Welcome to the forums. That sounds like an app that you downloaded is creating a conflict with video recording. Which Android version are you running? Search in your settings which apps have the camera permission enabled and disable it one by one until you find the culprit.
    08-02-2019 08:36 AM
  5. Javier P's Avatar
    Also, you can take a screenshot of the camera permission page and we can take a look at those apps.
    08-02-2019 08:37 AM
  6. Mike Dee's Avatar
    Ok Safe Mode is working. i can record without any problem.

    So what can be the issue in the normal mode?
    Have you figured out the problem?
    08-02-2019 09:30 PM

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