1. JoyLG's Avatar
    I have a new LG G6 (ex demo), Some of my phone contacts incoming calls fail, but I can still receive texts from them and other contacts work fine. The phone rings once and then tells the caller that the call has failed. My carrier is Telstra based in Aus. Any help would be greatly apricated.
    01-17-2021 03:16 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What's the exact model number of the phone? This can help us cross reference the supported network bands, and see if most or all of Telstra's bands are supported by the phone.
    01-17-2021 03:28 PM
  3. JoyLG's Avatar
    The exact model is LG G6 (H870k), hope that helps. Thankyou for helping
    01-17-2021 10:10 PM
  4. B. Diddy's Avatar
    That variant should support all of Telstra's bands. Is your cell signal strong when this happens? Have you contacted Telstra about this?
    01-17-2021 10:47 PM
  5. JoyLG's Avatar
    It happens in all locations with various signal strength. Have check sim, good in other phone, some of the problem numbers are with Telstra as well.
    01-19-2021 09:36 PM
  6. B. Diddy's Avatar
    Sorry, hard to say if it's a network issue or a phone issue.

    Try resetting network settings: https://www.hardreset.info/devices/l...work-settings/
    01-19-2021 11:11 PM
  7. JoyLG's Avatar
    Thanks for suggestion, I have tried resetting network settings, sending the unit back to the supplier. I believe it's a phone issue
    B. Diddy likes this.
    01-23-2021 05:42 AM

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