I hadn't cracked a screen or damaged my phone since the S2 and then S7E, boom, crack (sure, I did send it flying out of my hands onto pavement, but still). With these phones while scratches and 'direct hits' are harder to cause damage, a ding in the right (or wrong, rather) angle with curved glass and you're done. I've seen phones survive large drops and just as well be completely shattered with a tiny drop onto a sharp-angled step.
Yeah, getting repairs or using your insurance typically NEVER goes as well as we think it would. I hate how we do insurance in this country.. It's the same for auto, home, or medical... Like I'm paying a number of dollars every month to have insurance but when something happens to my phone and I want to use it, I have to pay even more PLUS what I pay every month. Haha but anyway. I'm so glad you got it squared away.
Yes its ridiculous and with the insurance i have with sprint we are supposed to get two free repairs/replacments as in the terms and conditions. Apparently that only excludes cracked screens which is ridiculous.. But im just glad asurion does next day shipping cause this crack is annoying me lol. Its right where my keyboard is
We have replaced our cracked phones through sprint four times for free when they first came out with their equipment protection plan as well as the beginning of last year at a corporate store. We are long term sprint customers. If you have sprint you should know their terms differ depending on how long you have had them. We had sprint since nextel
fingers crossed for you
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