09-18-2017 03:51 PM
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  1. shaimere's Avatar
    Totally just cracked my freaking screen.... It fell out my hand while i was sitting on the steps onto the step i was sitting on...literally not that big of a drop and the screen landed on a little freaking rock.. Now it looks like a sniper tried to shoot my phone out my hand
    09-10-2017 10:42 PM
  2. SpookDroid's Avatar
    Maybe that's what they mean by 'military grade'? Sorry, all joking aside, it SUCKS to have this happen to your phone I hadn't cracked a screen or damaged my phone since the S2 and then S7E, boom, crack (sure, I did send it flying out of my hands onto pavement, but still). With these phones while scratches and 'direct hits' are harder to cause damage, a ding in the right (or wrong, rather) angle with curved glass and you're done. I've seen phones survive large drops and just as well be completely shattered with a tiny drop onto a sharp-angled step.
    shaimere and Morty2264 like this.
    09-10-2017 11:03 PM
  3. shaimere's Avatar
    Its annoying.. I love my phone.. Im going through my insurance right now so if they dont send me a replacement for free i will be upset.. I have sprint TEP plus
    09-10-2017 11:05 PM
  4. shaimere's Avatar
    Apparently..im covered but sprint/assurion lie so we will see. I'll update you guys asap
    Jeremiah Bonds and Morty2264 like this.
    09-10-2017 11:08 PM
  5. Tim1954's Avatar
    Good luck fingers crossed for you
    shaimere likes this.
    09-10-2017 11:25 PM
  6. shaimere's Avatar
    Good luck 🤞 fingers crossed for you
    Thanks
    09-10-2017 11:40 PM
  7. SpookDroid's Avatar
    No idea how Sprint's insurance works, but while insurance usually covers this, most times it comes with a deductible. Again, you might be on a non-deductible plan or something, I'm not savvy on the Sprint ways.
    09-11-2017 12:07 AM
  8. shaimere's Avatar
    Yeah with TEP plus you get two free replacements/repairs.. dont wanna deal with lazy store reps so im doing it online. Sad thinf is that the site is down due to hurricane irma so I'll have chat with them again in the morning since the agent forgot to send my email with the form i have to fill out. I will just use my htc 10 tomorrow and hopefully the replacement will be here Tuesday since they do next day delivery
    Morty2264 likes this.
    09-11-2017 12:20 AM
  9. Morty2264's Avatar
    Apparently..im covered but sprint/assurion lie so we will see. I'll update you guys asap
    Yes, please keep us informed about what's happening! So sorry this happened to you!

    Edit: Let us know if your replacement comes tomorrow! Exciting!
    shaimere likes this.
    09-11-2017 10:01 AM
  10. shaimere's Avatar
    So my replacement comes tomorrow.. Yay!!!!

    But the bull with this is that i ended up paying $200 for it after being lied too by three different reps from sprint and asurion. I couldve got it repaired through sprint for a $100 at repair store. I called repair store they said they would have to send it out and have it mailed back to me. Umm no! Lg's warranty doesnt cover cracked screens even with second year promise i wouldve had to pay $125 for repair (dont trust them honestly with repairs after hearing so many horror stories)

    I decided to pay $200 becausr i love having the ip68 reassurance even though i dont intentionally wet my phone. If i wouldve got it repaired for the $100 through sprint it wouldve voided the ip68 and lg's warranty plus my battery on this g6 is terrible so hopefully the new battery will be better..

    Im honestly not mad about having to spend the money i just wish it was better options for all of us with phone insurance through US carriers
    09-11-2017 03:12 PM
  11. shaimere's Avatar
    this is what it looks like btw
    09-11-2017 03:18 PM
  12. Morty2264's Avatar
    So my replacement comes tomorrow.. Yay!!!!

    But the bull with this is that i ended up paying $200 for it after being lied too by three different reps from sprint and asurion. I couldve got it repaired through sprint for a $100 at repair store. I called repair store they said they would have to send it out and have it mailed back to me. Umm no! Lg's warranty doesnt cover cracked screens even with second year promise i wouldve had to pay $125 for repair (dont trust them honestly with repairs after hearing so many horror stories)

    I decided to pay $200 becausr i love having the ip68 reassurance even though i dont intentionally wet my phone. If i wouldve got it repaired for the $100 through sprint it wouldve voided the ip68 and lg's warranty plus my battery on this g6 is terrible so hopefully the new battery will be better..

    Im honestly not mad about having to spend the money i just wish it was better options for all of us with phone insurance through US carriers
    So glad it comes tomorrow! I think you definitely made the right call by paying a bit more but keeping your water resistant warranty with LG intact. You never know with phones - even those of us who never want it near water could have a mishap one day! Good for you for thinking ahead!
    shaimere likes this.
    09-11-2017 03:31 PM
  13. Morty2264's Avatar
    Oh noes! Sad face!
    shaimere likes this.
    09-11-2017 03:32 PM
  14. shaimere's Avatar
    Oh noes! Sad face!
    I know.. My heart breaks every time i look at it
    Morty2264 likes this.
    09-11-2017 03:57 PM
  15. Morty2264's Avatar
    I know.. My heart breaks every time i look at it
    Mine too, and it's not even my phone! 😜
    shaimere likes this.
    09-11-2017 04:29 PM
  16. shaimere's Avatar
    Mine too, and it's not even my phone! 😜
    09-11-2017 05:12 PM
  17. Jeremiah Bonds's Avatar
    So my replacement comes tomorrow.. Yay!!!!

    But the bull with this is that i ended up paying $200 for it after being lied too by three different reps from sprint and asurion. I couldve got it repaired through sprint for a $100 at repair store. I called repair store they said they would have to send it out and have it mailed back to me. Umm no! Lg's warranty doesnt cover cracked screens even with second year promise i wouldve had to pay $125 for repair (dont trust them honestly with repairs after hearing so many horror stories)

    I decided to pay $200 becausr i love having the ip68 reassurance even though i dont intentionally wet my phone. If i wouldve got it repaired for the $100 through sprint it wouldve voided the ip68 and lg's warranty plus my battery on this g6 is terrible so hopefully the new battery will be better..

    Im honestly not mad about having to spend the money i just wish it was better options for all of us with phone insurance through US carriers
    Yeah, getting repairs or using your insurance typically NEVER goes as well as we think it would. I hate how we do insurance in this country.. It's the same for auto, home, or medical... Like I'm paying a number of dollars every month to have insurance but when something happens to my phone and I want to use it, I have to pay even more PLUS what I pay every month. Haha but anyway. I'm so glad you got it squared away.
    shaimere and Morty2264 like this.
    09-11-2017 05:33 PM
  18. shaimere's Avatar
    Yeah, getting repairs or using your insurance typically NEVER goes as well as we think it would. I hate how we do insurance in this country.. It's the same for auto, home, or medical... Like I'm paying a number of dollars every month to have insurance but when something happens to my phone and I want to use it, I have to pay even more PLUS what I pay every month. Haha but anyway. I'm so glad you got it squared away.
    Yes its ridiculous and with the insurance i have with sprint we are supposed to get two free repairs/replacments as in the terms and conditions. Apparently that only excludes cracked screens which is ridiculous.. But im just glad asurion does next day shipping cause this crack is annoying me lol. Its right where my keyboard is
    09-11-2017 06:02 PM
  19. swagglepuff's Avatar
    Yes its ridiculous and with the insurance i have with sprint we are supposed to get two free repairs/replacments as in the terms and conditions. Apparently that only excludes cracked screens which is ridiculous.. But im just glad asurion does next day shipping cause this crack is annoying me lol. Its right where my keyboard is
    Free replacements for manufacture defects and hardware issues. A cracked screen falls under accidental damage. There isn't a company on earth that offers a free replacement for you dropping your phone. The only exception was HTC uh-oh which provided one free replacement during the first year only if you purchased the phone through them.

    Thats all laid out in the terms if your agreement, I have sprint as well and no where does it say free replacement for accidental damage.
    matther22xdroid and Gus_Gutz like this.
    09-11-2017 06:18 PM
  20. shaimere's Avatar
    Free replacements for manufacture defects and hardware issues. A cracked screen falls under accidental damage. There isn't a company on earth that offers a free replacement for you dropping your phone. The only exception was HTC uh-oh which provided one free replacement during the first year only if you purchased the phone through them.

    Thats all laid out in the terms if your agreement, I have sprint as well and no where does it say free replacement for accidental damage.
    We have replaced our cracked phones through sprint four times for free when they first came out with their equipment protection plan as well as the beginning of last year at a corporate store. We are long term sprint customers. If you have sprint you should know their terms differ depending on how long you have had them. We had sprint since nextel
    Jeremiah Bonds likes this.
    09-11-2017 06:25 PM
  21. swagglepuff's Avatar
    Obviously the terms don't differ anymore. The TEF terms change everytime you buy a new device. While your old agreements may have stated free replacements for accidental damage. The new ones don't state that and when you get your lovely paper work in the mail from assurion it also states that in their terms as well. How else does the insurance company make money, $200 deductibles on top of charging you 156 a year to have it on your phone.
    matther22xdroid likes this.
    09-11-2017 11:55 PM
  22. SpookDroid's Avatar
    Not to pour salt on the open wound, but I only had to pay 75 bucks as the deductible when T-Mo/Assurance replaced my cracked S7E. Overnight shipping, no questions asked, charged deductible, shipped that day, arrived next morning, have 14 days to return damaged phone. Easy-peasy.
    09-12-2017 12:48 AM
  23. shaimere's Avatar
    Obviously the terms don't differ anymore. The TEF terms change everytime you buy a new device. While your old agreements may have stated free replacements for accidental damage. The new ones don't state that and when you get your lovely paper work in the mail from assurion it also states that in their terms as well. How else does the insurance company make money, $200 deductibles on top of charging you 156 a year to have it on your phone.
    First , your sarcasm is not needed nor wanted. Second, TEP terms DO NOT change everytime you buy a new device. Third paying the deductible for a replacement phone was never the issue or will it ever be for me. Next time take the time to read what i wrote. Lastly, since sprint has been using asurion we have never recieved anything from them in the mail regarding their terms and conditions, if you did good for you. If you took the time to read, you wouldve known that my issue was never with asurion. Its with sprints reps not being on the same page when it comes to whats covered and whats not. If i actually felt the need to show you emails, dms and chats that show that i was told that my phone would be replaced for free even with it being cracked, your comment would be irrevelant. I know what i was TOLD and i know what was changed when i was processing my claim. At the end of the day, I HAD NO PROBLEM WITH PAYING THE DEDUCTIBLE.. I even opted to pay more than i wouldve to get it fixed.
    Now if you'll excused me, i have to continue waiting excitedly for my replacement device. Have a good night.
    09-12-2017 01:22 AM
  24. shaimere's Avatar
    Not to pour salt on the open wound, but I only had to pay 75 bucks as the deductible when T-Mo/Assurance replaced my cracked S7E. Overnight shipping, no questions asked, charged deductible, shipped that day, arrived next morning, have 14 days to return damaged phone. Easy-peasy.
    Yeah the terms and deductibles are different for each carrier. I like asurion havent had any problems with them exvept sometimes when the reps say different things.
    09-12-2017 01:24 AM
  25. nathdogg1985's Avatar
    Yeah, getting repairs or using your insurance typically NEVER goes as well as we think it would. I hate how we do insurance in this country.. It's the same for auto, home, or medical... Like I'm paying a number of dollars every month to have insurance but when something happens to my phone and I want to use it, I have to pay even more PLUS what I pay every month. Haha but anyway. I'm so glad you got it squared away.
    It's no different here in the UK either. I don't bother with mobile phone insurance anymore, I just find it to be a rip off. The fact that most of the companies here also send you a refurbished replacement, I'd rather just use the money I'm saving from not paying insurance to purchase another handset if I happen to break mine.
    09-12-2017 04:02 AM
56 123

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