1. ozzy88's Avatar
    Hey guys! I notice every time a restart my device the video file called "preload" appears in my galery again! Its a little video showing a chamaleon and demonstrating the dolby vision. I already deleted the folder through the file explorer and i restart the phone, there it is again! I keeps coming back even when I delete and empty the trash! I wish I can get rid of this and also my carrier garbage! can anyone tell me an efective way to do that?

    Why cant I delete a preload video file?-21733725_1942542365969367_1027408963_o.jpg
    Why cant I delete a preload video file?-21741910_1942542779302659_713119458_o.jpg
    Why cant I delete a preload video file?-21742086_1942542375969366_329279387_o.jpg
    Why cant I delete a preload video file?-21764028_1942542409302696_1748296277_o.png
    09-13-2017 08:53 PM
  2. PJRed2008's Avatar
    You can't delete preloaded data or apps. You'll just have to ignore them.
    09-13-2017 09:22 PM
  3. ozzy88's Avatar
    You can't delete preloaded data or apps. You'll just have to ignore them.
    I can delete it. The problem is that it cames back!
    09-13-2017 09:23 PM
  4. PJRed2008's Avatar
    I can delete it.
    If it was deleted it wouldn't come back, you're not deleting it as you can't.
    09-13-2017 09:27 PM
  5. ozzy88's Avatar
    If it was deleted it wouldn't come back, you're not deleting it as you can't.
    I select the file, delete it, and its gone. Because of that Im saying that I can delete it. But after restart the phone it appears againt. So I can delete, but it cames back.
    09-13-2017 09:30 PM
  6. PJRed2008's Avatar
    Yeah, okay, whatever you think.
    09-13-2017 09:35 PM
  7. ozzy88's Avatar
    Yeah, okay, whatever you think.
    I'm not arguing with you, I just want to know how to delete this file
    09-13-2017 10:34 PM
  8. chanchan05's Avatar
    It probably resides in the system partition. You can't delete that.

    It's like how other phones have preloaded videos (cough Samsung). They don't show up anywhere and you can delete them from gallery on a Samsung. But weirdly, you don't gain full space. Then if you factory reset, they're back like they were never deleted. Lol.

    If your gallery has hide, just hide the darn thing.
    09-13-2017 11:15 PM
  9. devaa's Avatar
    Yup, same here. Freaking video keeps coming back... ๐Ÿ˜ต
    09-14-2017 06:01 AM
  10. ozzy88's Avatar
    Yup, same here. Freaking video keeps coming back... ๐Ÿ˜ต
    At least it's not only me ๐Ÿ˜‚
    09-14-2017 08:22 AM
  11. devaa's Avatar
    At least it's not only me ๐Ÿ˜‚
    Hahaha and you forgot their "life is good" ringtone in music aswell comes back.. ๐Ÿ˜‚๐Ÿ˜‚
    09-14-2017 08:42 AM
  12. patruns's Avatar
    I don't have that folder on a T-Mobile G6. Carrier bloat?
    09-14-2017 10:21 AM
  13. ozzy88's Avatar
    I don't have that folder on a T-Mobile G6. Carrier bloat?
    Lucky you, mine is unlocked, but still have this.
    09-14-2017 12:12 PM
  14. natehoy's Avatar
    I'm not arguing with you, I just want to know how to delete this file
    Unfortunately, if it's coming back at a reboot (and it probably would appear on its own again a little later even without a reboot), you cannot delete it.

    What you are doing is issuing a system command to delete it. Since it is on the system side (that you as a user do not have write/delete access to) the OS is deleting the thumbnail of the video that is on read/write storage and then the command to delete the actual video fails (you don't have access to do that). So the video indexer loops around at the next reboot or periodic index refresh, and, hey presto, finds a "new" video and puts the thumbnail back.

    If you rooted the phone, you would have write access to the system folders and be able to delete that file, and the system partition (which you cannot use for much of anything) would have more free space you couldn't use. It's really not a path I would recommend going down to delete an annoyance, but it's the only way you're going to make that video go away and stay away.
    09-14-2017 03:15 PM

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