1. Steb96's Avatar
    Hi,
    the vibration motor of my 23-month-old G6 has stopped working and at first sight it doesn't seem a software problem. furthermore the 3.5mm jack has been partially broken for a long time.
    I'm considering sending it to LG for warranty service but I replaced the camera glass with an unofficial one. the repairer told me that he had not opened the phone nor the warranty seals (seems legit according to online tutorials). Do you think I have a chance that my phone will be repaired for free? I attach photos to assess how visible the difference is.
    Sorry for my bad English and thank you so much for your answers

    LG G6 Warranty with camera glass replaced-whatsapp-image-2019-11-07-16.15.26-3-.jpgLG G6 Warranty with camera glass replaced-whatsapp-image-2019-11-07-16.15.26-2-.jpgLG G6 Warranty with camera glass replaced-whatsapp-image-2019-11-07-16.15.26-1-.jpgLG G6 Warranty with camera glass replaced-whatsapp-image-2019-11-07-16.15.26.jpg
    11-07-2019 10:29 AM
  2. Galactic Zoo's Avatar
    Hard to say how a warranty claim would be treated. I would send the phone off to be examined and see where you go from there.
    11-08-2019 05:16 AM
  3. B. Diddy's Avatar
    Are those scuff marks or fingerprints? If they're scuffs, then I'd be concerned that they'd look at them as evidence of prior drops or other trauma, and reject the warranty claim on that basis.
    11-08-2019 01:03 PM
  4. Steb96's Avatar
    Hard to say how a warranty claim would be treated. I would send the phone off to be examined and see where you go from there.
    I'm going to send the phone to LG in the next few days, i hope for the best.

    Are those scuff marks or fingerprints? If they're scuffs, then I'd be concerned that they'd look at them as evidence of prior drops or other trauma, and reject the warranty claim on that basis.
    They are only fingerprints. The phone is in perfect condition, other that the camera glass and a few scratches near the USB port.
    The glass really brake off out of nowhere in my pocket. Sadly the new glass is visibly a little different from the original.
    11-11-2019 07:59 PM
  5. SactoKingsFan's Avatar
    Is it still under warranty? Last time I had a LG phone it just had a 12 month warranty.
    11-11-2019 09:27 PM
  6. patruns's Avatar
    Is it still under warranty? Last time I had a LG phone it just had a 12 month warranty.
    LG offered a 2 years warranty (that you had to apply for) on the LG G6.
    11-13-2019 02:08 PM
  7. Steb96's Avatar
    I am also for EU (Italy).
    Here 2 years warranty is mandatory.
    I sent the phone yesterday, finger crossed
    11-19-2019 07:22 AM

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