05-20-2021 05:22 PM
35 12
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  1. ChiefDog's Avatar
    No sound on notification.
    Sound notification is greyed out.
    05-17-2021 07:51 AM
  2. B. Diddy's Avatar
    Are you on Do Not Disturb? Do other apps give you notifications without difficulty?

    Can you show us a screenshot of where you see the sound option greyed out?
    05-17-2021 10:51 AM
  3. ChiefDog's Avatar
    No problem with other apps.
    Do Not Disurb is off.
    Attached Thumbnails Google Messinging-screenshot_20210517-145430.jpg   Google Messinging-screenshot_20210517-145441.jpg  
    05-17-2021 01:55 PM
  4. B. Diddy's Avatar
    Is that one of the preinstalled notification tones, or are you using a custom tone? If the latter, is it saved to Internal Storage or an SD card?
    05-17-2021 02:40 PM
  5. ChiefDog's Avatar
    Couldn't find an audio file with that name.
    How can I change it?
    I guess it came pre-installed.
    05-17-2021 03:30 PM
  6. B. Diddy's Avatar
    Are you sure that's the Google Messages app? That icon doesn't look like Google's -- I'm guessing that's the stock SMS messaging app from LG.

    Open that messaging app and go to its settings. Is there a notification option there, or does it just link you back to this system settings menu?
    05-17-2021 03:59 PM
  7. mustang7757's Avatar
    Couldn't find an audio file with that name.
    How can I change it?
    I guess it came pre-installed.
    You tried resetting the app by clearing data then force stop ?
    05-17-2021 09:46 PM
  8. ChiefDog's Avatar
    I cleared the data. It took out the particular sound file, but it is stilled greyed out.
    I also rebooted the phone.
    Attached Thumbnails Google Messinging-screenshot_20210518-090043.jpg   Google Messinging-screenshot_20210518-085950.jpg  
    05-18-2021 08:03 AM
  9. ChiefDog's Avatar
    Interesting, when I look in the ///Apps 'folder', there is no Messaging folder.
    05-18-2021 08:18 AM
  10. mustang7757's Avatar
    Interesting, when I look in the ///Apps 'folder', there is no Messaging folder.
    You using any battery save mode for your phone?
    05-18-2021 08:28 AM
  11. ChiefDog's Avatar
    Not using a battery save mode.
    This app is on the exclusion list for battery.
    05-18-2021 12:07 PM
  12. mustang7757's Avatar
    Not using a battery save mode.
    This app is on the exclusion list for battery.
    Strange something is overriding it there
    05-18-2021 12:34 PM
  13. B. Diddy's Avatar
    Go to the system settings, then Notifications, then select the Messaging app. Does it give you the same menu as what you showed above?
    05-18-2021 01:07 PM
  14. ChiefDog's Avatar
    If I go to System, Notifications
    , Notifications, Messaging is not there.
    If I go to System, Notifications, Apps, it's the same.
    Attached Thumbnails Google Messinging-screenshot_20210518-142051.jpg   Google Messinging-screenshot_20210518-142201.jpg   Google Messinging-screenshot_20210518-142245.jpg  
    05-18-2021 01:25 PM
  15. B. Diddy's Avatar
    What do you see when you tap the 3-dot menu button at the upper right in your first screenshot?
    05-18-2021 01:30 PM
  16. mustang7757's Avatar
    05-18-2021 01:43 PM
  17. ChiefDog's Avatar
    If I press the three dots, it says Advanced Settings.
    Then the Messaging app shows up, but still has the sound greyed out.
    Attached Thumbnails Google Messinging-screenshot_20210518-161522.jpg   Google Messinging-screenshot_20210518-161532.jpg  
    05-18-2021 03:18 PM
  18. mustang7757's Avatar
    If you install Google messages? Sorry if I missed you covered this already

    https://play.google.com/store/apps/d...apps.messaging
    05-18-2021 03:47 PM
  19. ChiefDog's Avatar
    The Google Messanger works fine.
    I guess I can use that.
    By the way, I was able to use the Country Blues sound.
    It's an LG sound.
    mustang7757 likes this.
    05-18-2021 04:15 PM
  20. mustang7757's Avatar
    The Google Messanger works fine.
    I guess I can use that.
    By the way, I was able to use the Country Blues sound.
    It's an LG sound.
    Ok good
    05-18-2021 04:16 PM
  21. ChiefDog's Avatar
    And yes, it s an SMS app.
    05-18-2021 04:31 PM
  22. mustang7757's Avatar
    And yes, it s an SMS app.
    Google will do even RCS messaging
    05-18-2021 04:32 PM
  23. B. Diddy's Avatar
    If I press the three dots, it says Advanced Settings.
    Then the Messaging app shows up, but still has the sound greyed out.
    What if you tap New Message there -- does it only give you choices for High, Medium, and Low priority?
    Laura Knotek likes this.
    05-18-2021 05:30 PM
  24. ChiefDog's Avatar
    In Messaging or Messages?
    05-18-2021 05:46 PM
  25. B. Diddy's Avatar
    In the 2nd screenshot, under the greyed out Notification toggle.
    05-18-2021 05:54 PM
35 12

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