1. adamcwingert's Avatar
    I just got my G8 and noticed this problem. When I am watching anything in the Amazon Prime Video app, after 1 min. (my set time to put the phone to sleep), the screen fades and eventually blacks out and locks the phone. I have tried removing battery optimizations, clearing cache, clearing data (on the app), rebooting the phone, factory reset of the phone and deleting and redownloading the app. Nothing works. Netflix, Hulu and MX Player all work fine and keep the screen on while watching videos. Prime Video is the only one with this problem. Any ideas?
    05-03-2019 12:14 PM
  2. Willy_P's Avatar
    I tried to replicate that problem on my phone but the Prime video continued to play normally.
    05-04-2019 08:09 AM
  3. phillymade's Avatar
    No issues here, just watched an entire movie.
    05-05-2019 12:23 AM
  4. adamcwingert's Avatar
    Ok, thanks anyway. I can't figure it out. I'm going to try wiping it and seting up as new without a backup.
    05-08-2019 08:51 AM

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