1. charliefromflorida's Avatar
    Just received my new G8 thinq unlocked from amazon yesterday. Spent all evening setting it up with apps and notifications etc. After all that I tried out some test calls and what do you know NO SOUND FROM THE EARPIECE. Looked through all the settings to make sure I didn't have something muted or turned down and could find nothing. Did a Google search to see if others had this problem and didn't find anything. The only way I could hear sound on calls was to turn on the speakerphone. I finally came to the conclusion that I had a defective phone and jumped on Amazon to get a replacement. Amazon is sending a replacement and it will be here tomorrow. You can bet the 1st thing I check is the earpiece sound. It is disappointing that a phone of this quality had such a basic thing wrong with it. I am still wondering if I missed some king of setting.
    01-30-2020 10:22 AM
  2. gray2018's Avatar
    Just received my new G8 thinq unlocked from amazon yesterday. Spent all evening setting it up with apps and notifications etc. After all that I tried out some test calls and what do you know NO SOUND FROM THE EARPIECE. Looked through all the settings to make sure I didn't have something muted or turned down and could find nothing. Did a Google search to see if others had this problem and didn't find anything. The only way I could hear sound on calls was to turn on the speakerphone. I finally came to the conclusion that I had a defective phone and jumped on Amazon to get a replacement. Amazon is sending a replacement and it will be here tomorrow. You can bet the 1st thing I check is the earpiece sound. It is disappointing that a phone of this quality had such a basic thing wrong with it. I am still wondering if I missed some king of setting.
    The G8 doesn't have an earpiece.... The whole screen is a speaker that acts as an earpiece. Did you miss that part? That's why you can't find it and why it doesn't sound good and is muffled sounding. I personally hated it and returned it.
    01-30-2020 01:21 PM
  3. charliefromflorida's Avatar
    The only way I heard any sound while making or receiving a call was when I tapped the speakerphone icon.

    BTW I am the same person that posted the original note.
    01-30-2020 11:50 PM
  4. LG Support's Avatar
    That's not good, CharliefromFlorida. We are truly sorry that your phone arrived defective. We take great measures to ensure that the devices we send out are in great working condition. We will continue to work hard to provide our customers with the best experience and support possible. If the replacement does not resolve the issue you are experiencing, please reach out to our support specialists by any of the below options:
    Phone: 1-800-243-0000
    LiveChat: https://www.lg.com/us/support/chatbot
    Email: https://www.lg.com/us/support/email-appointment
    Facebook Messenger: https://www.facebook.com/LGUSA/
    Twitter: @LGUSSupport

    The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
    01-31-2020 12:10 PM
  5. charliefromflorida's Avatar
    All my outgoing calls say "Outgoing RTT call" although the rtt setting is turned off. Is this normal? Brand new G8 thinq user here.
    02-01-2020 11:41 AM

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