06-09-2020 10:41 PM
48 12
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  1. andyandrew2006's Avatar
    Ok, so I noticed that when I got another g8 phone, that came with Android 10, that I can't swipe down or hit any of the home keys while on a call. How do I change that to where I can?
    04-03-2020 02:23 PM
  2. mustang7757's Avatar
    04-03-2020 02:30 PM
  3. B. Diddy's Avatar
    Are you using full gesture navigation, or are you still using the navigation buttons?
    04-03-2020 03:00 PM
  4. andyandrew2006's Avatar
    On a phone call I try and swipe down and I can't. I try and hit the back button and nothing, try and hit the home button nothing. It's like it's locked and something is preventing me from accessing anything else.
    04-03-2020 03:49 PM
  5. andyandrew2006's Avatar
    Are you using full gesture navigation, or are you still using the navigation buttons?
    The buttons on the bottom of the screen. Overview, back, and home. Also can't swipe down. It's like it's locked or something.
    04-03-2020 03:51 PM
  6. Casualballer's Avatar
    The buttons on the bottom of the screen. Overview, back, and home. Also can't swipe down. It's like it's locked or something.
    I haven't had this problem. Try using the fingerprint scanner to bring down the notification panel.
    04-03-2020 04:16 PM
  7. B. Diddy's Avatar
    So this happens when you're in a call, speakerphone is off, and you've taken the phone away from your ear, correct? Is the screen properly turning off automatically when you put the phone against your ear?
    04-03-2020 04:49 PM
  8. mustang7757's Avatar
    On a phone call I try and swipe down and I can't. I try and hit the back button and nothing, try and hit the home button nothing. It's like it's locked and something is preventing me from accessing anything else.
    So how do you end up getting out of it ?
    04-03-2020 06:09 PM
  9. andyandrew2006's Avatar
    I haven't had this problem. Try using the fingerprint scanner to bring down the notification panel.
    I've tried and doesn't make a difference.
    04-03-2020 06:27 PM
  10. andyandrew2006's Avatar
    So this happens when you're in a call, speakerphone is off, and you've taken the phone away from your ear, correct? I the screen properly turning off automatically when you put the phone against your ear?
    It doesn't matter if the speakerphone is on or off. Like if I'm listening to something on Bluetooth at home I can't turn off Bluetooth until the call has ended. Or I could just turn it on speaker but not just normal and can't do anything.
    04-03-2020 06:30 PM
  11. andyandrew2006's Avatar
    So how do you end up getting out of it ?
    Wait til the call ends. That's why it's frustrating and just want this fixed.
    04-03-2020 06:30 PM
  12. mustang7757's Avatar
    Wait til the call ends. That's why it's frustrating and just want this fixed.
    Ok...try resetting the phone app by long pressing it then tap info , scroll to storage and clear data,cache,force stop it
    04-03-2020 06:45 PM
  13. andyandrew2006's Avatar
    Ok...try resetting the phone app by long pressing it then tap info , scroll to storage and clear data,cache,force stop it
    But I literally just set up the phone. There's not too much on it.
    04-03-2020 07:05 PM
  14. mustang7757's Avatar
    But I literally just set up the phone. There's not too much on it.
    Might be a glitch in the app , I would try it see what happens
    04-03-2020 07:31 PM
  15. B. Diddy's Avatar
    Did you already try Safe Mode? https://www.t-mobile.com/support/dev...de-lg-g8-thinq. Even though you just set up the phone, it's still worth testing in Safe Mode.
    04-03-2020 07:52 PM
  16. andyandrew2006's Avatar
    Did you already try Safe Mode? https://www.t-mobile.com/support/dev...de-lg-g8-thinq. Even though you just set up the phone, it's still worth testing in Safe Mode.
    Tried it and doesn't work.
    04-03-2020 10:41 PM
  17. andyandrew2006's Avatar
    Any solutions yet?
    04-08-2020 01:29 PM
  18. mustang7757's Avatar
    Any solutions yet?
    Did you try my suggestion?
    04-08-2020 02:53 PM
  19. andyandrew2006's Avatar
    Which app?
    04-08-2020 03:04 PM
  20. mustang7757's Avatar
    Which app?
    Phone app
    04-08-2020 03:21 PM
  21. andyandrew2006's Avatar
    Ok...try resetting the phone app by long pressing it then tap info , scroll to storage and clear data,cache,force stop it
    Tried it and it doesn't help.
    04-08-2020 03:38 PM
  22. mustang7757's Avatar
    Tried it and it doesn't help.
    This happens on lock screen or while your already in the phone ?
    04-08-2020 03:44 PM
  23. andyandrew2006's Avatar
    No, when I'm on a call. It's like everything locks up and becomes just a phone only. Can't hit any buttons (except the keypad for the in call) or swipe down for notifications.
    04-08-2020 03:47 PM
  24. mustang7757's Avatar
    No, when I'm on a call. It's like everything locks up and becomes just a phone only. Can't hit any buttons (except the keypad for the in call) or swipe down for notifications.
    So your in the phone , does it automatically answer ?
    04-08-2020 03:50 PM
  25. andyandrew2006's Avatar
    So your in the phone , does it automatically answer ?
    No I can answer. It only starts locking up after I answer the call or before I answer like when I get the notification that someone is calling (like to answer or reject).
    04-08-2020 03:55 PM
48 12

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