1. AC Question's Avatar
    Error message is Authentication problem. Phone will connect with the regular unsecured xfininity wifi network, but not the SECURED XFINITY using the xfinity app.

    Phone is currently using android version 5.1.1
    03-18-2016 12:18 PM
  2. anon(632115)'s Avatar
    Delete the connection boot your device and set it up again.
    03-18-2016 12:23 PM
  3. Fima62's Avatar
    I have already rebooted the phone.
    03-20-2016 09:46 AM
  4. anon(632115)'s Avatar
    Have you downloaded the security profile? XFINITY® WiFi by Comcast | Wireless Internet on the Go
    If that doesn't work I would contact their customer services
    03-21-2016 12:42 PM
  5. Fima62's Avatar
    I installed & registered the security app on both my ipad & smartphone.

    It only works with ipad, but not smartphone.

    Comcast claims there is a nation wide outage for android users?
    03-21-2016 05:08 PM
  6. anon(632115)'s Avatar
    That sucks. Hope they get their act together soon
    03-21-2016 05:50 PM

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