Once you're in the contract and past the 30 days, then the phone is yours and if you want a different one, you'd have to pay the "retail price" which is 300 and up for higher end phones.. the EVO is like 600, Optimus S is 350 I think as of now. iPhone 4 is $700 DOLLARS! We, as new customers or upgrading customers, pay the subsidized price of whatever they charge (199 (EVO) ,50 (what I paid for mine just recently), or free (what I found out a lot of Optimus S phones are lately
) .. The protection plan is ideal, although 7 is a bit higher than I expected.. I came from AT&T (I hate saying that name) and their insurance was 4.99 .. it was equal to what we have with sprint, but with ATT, most answers went in the form of "it's broke, pay deductible, get new one" I never had a phone "repaired" with them, and I REALLY could've used it considering that my old phone broke the "extra kickbutt features" 2 weeks after the 30 day return period and they gave me the "broke,pay,new" formula.. Anyways. I'm with sprint now, and I had dust under my Optimus S within the first week. Dealing with AT&T, I originally called LG to see if was covered by warranty.. The guy who spoke englidu told me that he NEVER heard of this happening before (I told him I read online (here) that it had been a common complaint with this model) and told me he didn't know if it would be covered under manufacturers warranty since it was "cosmetic damage" even though I explained the whole dust damages digitizer over time thing.. he said bring it the store and they'd replace it.. which I laughed about, saying I don't have the 100 to get a new one. He said they should replace it, which I laughed some more.. I figured, Sprint's a fresh slate, maybe they might be nice about the whole thing and fix it or something.. I brought it in on friday the 29th.. 2 hours later, I walked out with a BRAND NEW model.. The guy said if it happens more than 3 times, then you get an updated phone, like new version of your phone or equal model.. Which is cool, but I was more brainmelt of the fact that I got a new phone! it was AWESOME.. it's now sunday, early morning.. I'm eager to go back to the store.. in my excitement I neglected to check for other things.. My phone already has a SINGLE dust piece in it, which I don't care about so much as I do the fact that it appears the screen is not flush with the phone.. Meaning it's actually coming loose inside or something to that extent.. I see mainly in landscape mode, a blue bar on the left hand side (sprint side, buttons to the right) that when I look down, I see a bit of the backlight.. only on the lefthand side.. which means it's crooked internally.. This is a much bigger issue to me then a bit of dust.. the screen was improperly placed in the phone OR it was mishandled during shipping and/or possibly dropped before I got it, cause I sure as heck didn't drop it.. I'm heading back to the sprint store on monday asap to see if this is something else for a swap-out or if this is something for a screwdriver.. BTW, the place I go to is a smallbrand store, not corporate owned.. Should I go to a corporate one to just see if it can be repaired.. I kinda don't wanna have to get a whole new one and spend another 2 days customizing it just right.. is this something that could be repaired easily or am I w/o my phone for a few days (which can't really happen)