1. Ramona Gean's Avatar
    My phone was stuck on trying to come on but just kept trying to come on but wouldn't , so I powered off and switch my phone to another phone. So know I'm trying to reset the phone by holding the power button and volume down and home button and the phone sys reset and confirm so I did and that's all it does . What do I do .
    01-20-2016 04:50 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you actually able to get the hardware button factory reset screen to come up? Do you mean that you selected factory reset from this menu, and then nothing seems to happen?
    01-20-2016 06:51 PM

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