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  1. waldolake's Avatar
    I'm not even sure how it happened, as I only noticed it when I turned it off to clean the screen. Yes, I dropped it several times but none were more than waist level. I inspected it after being dropped and didn't see any visible damage. It appear to have cracked by striking the stainless steel edge of the phone. I guess I'm glad I bought the insurance so I am only out $175 to replace the phone. Wasn't going to get a case, because of the reports the fingerprint reader won't work without touch the metal edge, but I have 2 on order, now

    Follow up: bought a gel case to protect the metal edge and was surprised to find that the fingerprint reader still works
    cpqNetworks, oditius and H3aTeRzz like this.
    11-18-2015 01:48 PM
  2. sofryj's Avatar
    I'm not even sure how it happened, as I only noticed it when I turned it off to clean the screen. Yes, I dropped it several times but none were more than waist level. I inspected it after being dropped and didn't see any visible damage. It appear to have cracked by striking the stainless steel edge of the phone. I guess I'm glad I bought the insurance so I am only out $175 to replace the phone. Wasn't going to get a case, because of the reports the fingerprint reader won't work without touch the metal edge, but I have 2 on order, now
    I had a brief moment of panic where I thought this happened to me....but it turned out just to be my tempered glass screen protector. I though maybe it was from keeping it in my back pocket a lot. Upon closer inspection, I could see a gouge in my screen protector that was the likely culprit. I recommend getting one.....this may be a tough phone, buy a $10 tempered glass screen protector can save you $175.00 insurance deductible.
    MittenSportsFan likes this.
    11-18-2015 02:02 PM
  3. QMaverick's Avatar
    This has happened to me, sadly :-(

    For a supposed "mil-speck" phone, the screen cracked awfully fast, and awfully easily. I think you're right though--I think it's the steel on the sides. The screen shifts just enough to hit it, and BAM, hairline crack (that's what I've got).
    waldolake likes this.
    11-19-2015 01:26 PM
  4. Andrew Bonner's Avatar
    This has happened to me, sadly :-(

    For a supposed "mil-speck" phone, the screen cracked awfully fast, and awfully easily. I think you're right though--I think it's the steel on the sides. The screen shifts just enough to hit it, and BAM, hairline crack (that's what I've got).
    Sorry, the former Engineering Spec-***** in me wants to correct this...MIL-Spec.

    Now that that's out of the way, can you post a picture of the crack?
    11-19-2015 02:48 PM
  5. Andrew Bonner's Avatar
    I'm not even sure how it happened, as I only noticed it when I turned it off to clean the screen. Yes, I dropped it several times but none were more than waist level. I inspected it after being dropped and didn't see any visible damage. It appear to have cracked by striking the stainless steel edge of the phone. I guess I'm glad I bought the insurance so I am only out $175 to replace the phone. Wasn't going to get a case, because of the reports the fingerprint reader won't work without touch the metal edge, but I have 2 on order, now
    Picture?
    4nicku8 likes this.
    11-19-2015 02:49 PM
  6. cpqNetworks's Avatar
    I purchased the LG V10 the day it was available off Verizon.

    The screen cracked without a drop and Verizon wants to charge me. I'm now in contact with LG Corporate HQ after tweeting them for 2 days in a row, and returning the phone to corporate.

    If your new LG V10 screen is cracked without reason, you are not alone. Do not give in. Paid good money for this phone, livid Verizon wouldn't help.

    -Kris

    LG V10 Crack Glass after 14 days.  Anyone else?-sjq8v6f.jpg
    11-20-2015 03:19 PM
  7. waldolake's Avatar
    That is exactly how mine cracked, except it was on the right hand side about an inch and half up. Never was sharp enough to feel it or cut me and the screen keep working.
    11-20-2015 06:20 PM
  8. waldolake's Avatar
    I should have taken a picture before I mailed mine off, but see cpqNetworks post below, that is exactly what mine looked like.
    11-20-2015 06:22 PM
  9. Rockafella's Avatar
    I have the oblique case and love it. It fits really well and doesn't add bulk to the phone. I also like the fact that the grip pattern is very similar to the battery backing of the phone.
    Joeykool and huntnyc like this.
    11-21-2015 12:18 AM
  10. waldolake's Avatar
    Did you have any luck with LG, I suspect you are correct but no one else seems to be having problems, yet

    Waldo Posted via the Android Central App
    12-09-2015 07:47 PM
  11. adg's Avatar
    Happend to me twice already, no drops no shocks, tempered glass screen protector on, put it in the pocket, went outside in cold wheater, came back inside, pulled it out and noticed hairline cracks starting by the left steel rail, screen protector not cracked; lg replaced the digitizer for free first time, a week after i got it back it cracked again in the same area, screen protector still good; second time lg asked for $153 to replace the digitizer; i am afraid this is going to keep happening, very frustrating, this is the last lg product for me, my lg g2 is still running good but the battery is showing its age, i used the g2 more than the v10 since i got the v10.
    12-23-2015 02:12 PM
  12. felloffthetruck's Avatar
    Just noticed this today. I have the Spigen Tempered Glass on and I hope it's just the tempered glass protector and not the phones display.
    This was not there a couple of days ago. Hate to remove the Spigen as I got it on near perfect with no junk underneath.
    It seems to be the same area as pictured above.

    LG V10 Crack Glass after 14 days.  Anyone else?-v10glass.jpg
    oditius likes this.
    12-23-2015 04:45 PM
  13. Mike Kelly7's Avatar
    Bought mine from T-Mobile new on December 17. Ordered Spigen case and screen protector which were delivered on Christmas Eve. Put the case on but waiting for a good time where my patience level is high to put on the screen protector - and dropped it today and noticed a 3.5" hairline crack extending from the lower left corner across the phone to the upper right corner. The crack is not super visible - but still - this is a phone that is less than 2 weeks old! I previously had a Lumina 950 and dropped it multiple times with no negative effects. I'm disappointed in this.
    waldolake likes this.
    12-26-2015 07:20 PM
  14. waldolake's Avatar
    Something is seriously wrong with this phone for it to crack so easily

    Waldo Posted via the Android Central App
    12-26-2015 07:30 PM
  15. anon(782252)'s Avatar
    Something is seriously wrong with this phone for it to crack so easily

    Waldo Posted via the Android Central App
    Really? So the phone gets dropped multiple times and the glass cracks and that means something is wrong with the phone?

    If you drop a picture frame and the glass cracks or shatters, is there something wrong with the picture frame?
    12-26-2015 07:33 PM
  16. waldolake's Avatar
    Read the thread, there are reports of cracked screens without being dropped. I've dropped every phone I've ever owned but they didn't crack. Just because it hasn't happen to you yet...don't discount it

    Waldo Posted via the Android Central App
    12-26-2015 07:39 PM
  17. anon(782252)'s Avatar
    Read the thread, there are reports of cracked screens without being dropped. I've dropped every phone I've ever owned but they didn't crack. Just because it hasn't happen to you yet...don't discount it

    Waldo Posted via the Android Central App
    The simple fact is it's still glass and prone to cracking, scratches or shattering just like anything else with glass.
    dfve likes this.
    12-26-2015 07:45 PM
  18. SaintlySins's Avatar
    Read the thread, there are reports of cracked screens without being dropped. I've dropped every phone I've ever owned but they didn't crack. Just because it hasn't happen to you yet...don't discount it

    Waldo Posted via the Android Central App
    I don't want to come off as argumentative, but there's no such thing as glass just breaking on it's own. Doesn't happen in house windows, car windows or our phones. Period!

    There MUST be some external force, whether it be impact, twisting, bending, or even extreme thermal changes ... there must be an action against the glass for it to break.

    Now here's where I side WITH YOU ... I also believe there are instances that there have been occurrences of a force that wasn't recognizable to the owner of the phone and they find themselves with a cracked screen. I also think some people had a previous phone that had better protection surrounding the glass and their normal "handling and placement and pocketing/pursing" of their previous phone allowed for a higher tolerance of bumps, thumps and wear/tear .... only for them to get one of the newer phones with glass that has gotten closer to the edges as well as more facial exposure, including a larger screen ... and the ways they're used to treating a phone are no longer within the tolerance of the phone's glass exposure.

    If everyone who gets a new phone was told that it is a bit more fragile than the one they've had for the last year or so ... a SIGNIFICANT number of phones would never have broken screens.

    Again ... I'm not trying to discount your experience ... only showing the primary reason for cracked screens on new phones.
    12-27-2015 05:03 PM
  19. felloffthetruck's Avatar
    Bought mine from T-Mobile new on December 17. Ordered Spigen case and screen protector which were delivered on Christmas Eve. Put the case on but waiting for a good time where my patience level is high to put on the screen protector - and dropped it today and noticed a 3.5" hairline crack extending from the lower left corner across the phone to the upper right corner. The crack is not super visible - but still - this is a phone that is less than 2 weeks old! I previously had a Lumina 950 and dropped it multiple times with no negative effects. I'm disappointed in this.
    I would take it back to T Mobile if it is less then 2 weeks old and swap it for a new one.
    You had the Spigen case on when dropped and it still cracked? Must have been a thin Spigen case.

    My picture above turned out to just be the Spigen glass not my phone, Thank God.
    12-27-2015 05:25 PM
  20. michael hester1's Avatar
    I have the otter box.its big but protects very well.I like that the clip part protects the screen while in my pocket.had the same one on the g2.droped the v10 one time while i was walking at work.droped on my foot as my foot was coming up.so i kicked it about 6ft into a wall i thought well thats it I broke it .but it was fine.
    12-27-2015 05:57 PM
  21. cpqNetworks's Avatar
    For all the people moaning about how it's the phone owner's faults, it isn't.

    I was sent a pack from LG executive HQ in California for my phone + explanation (since it cut my finger) and a request of what I wanted. Told them I just wanted a new phone.

    New phone does NOT have the odd spacing on each side, there is some sort of factory detect going on.

    Verizon let me down and wanted $175 with the insurance I paid saying it was my fault, but the thing somehow cracked while charging.

    I only found out when the glass sliced my thumb going to unlock. Further, it was so precise, almost like a hairline pressure crack.


    The replacement from LG HQ now has a very rubbery case for it and tempered glass.

    Kind of funny as my Note 3 has NEVER had a screen protector or issue since I've gotten it. And it doesn't claim Military spec like the LG does.

    That's the issue with this phone. If it's a fragile Apple-esque product, do not advertise MIST drop ratings, lulling people into the false sense of security that they may have more than a week to buy a case.


    I got the LG V10 for all of the advances and camera, but I can't recommend it in good faith when it doesn't live up to the features it boasts.
    waldolake likes this.
    12-28-2015 08:55 AM
  22. felloffthetruck's Avatar
    For all the people moaning about how it's the phone owner's faults, it isn't.

    I was sent a pack from LG executive HQ in California for my phone + explanation (since it cut my finger) and a request of what I wanted. Told them I just wanted a new phone.

    New phone does NOT have the odd spacing on each side, there is some sort of factory detect going on.

    Verizon let me down and wanted $175 with the insurance I paid saying it was my fault, but the thing somehow cracked while charging.

    I only found out when the glass sliced my thumb going to unlock. Further, it was so precise, almost like a hairline pressure crack.


    The replacement from LG HQ now has a very rubbery case for it and tempered glass.

    Kind of funny as my Note 3 has NEVER had a screen protector or issue since I've gotten it. And it doesn't claim Military spec like the LG does.

    That's the issue with this phone. If it's a fragile Apple-esque product, do not advertise MIST drop ratings, lulling people into the false sense of security that they may have more than a week to buy a case.


    I got the LG V10 for all of the advances and camera, but I can't recommend it in good faith when it doesn't live up to the features it boasts.
    LG sent you a Rubber Case & Temperd glass with your replacement V10?
    Any pictures of this case & glass?
    waldolake and SaintlySins like this.
    12-28-2015 10:05 AM
  23. waldolake's Avatar
    People that start a reply with "I don't want to come off as argumentative" are usually trying to start an argument.

    "there's no such thing as glass just breaking on it's own. Doesn't happen in house windows, car windows or our phones. Period!" Sorry but it happens all the time, just because you've never seen it, doesn't make it not happen. Period.

    "There MUST be some external force, whether it be impact, twisting, bending, or even extreme thermal changes ... there must be an action against the glass for it to break." I agree, and THAT force can come from a manufacturing defect, faulty installation or a bad design.

    And YES it happens to house windows and car windshields. My 2003 Honda Element was recall for such a problem.

    "If everyone who gets a new phone was told that it is a bit more fragile than the one they've had for the last year or so ... a SIGNIFICANT number of phones would never have broken screens." Thanks for blaming me.

    This phone cracked at the level of normal usage of any phone, and it claims to be able to withstand a 6 foot drop onto a plywood covered concrete floor. Nothing I have done to it was anywhere near that level of force.
    12-28-2015 04:36 PM
  24. anon(661246)'s Avatar
    You guys dropped it. It didn't happen mysteriously....

    I had this thing since release and took it with me to Europe. What do you know no drops because I take care of my stuff
    12-28-2015 04:44 PM
  25. waldolake's Avatar
    Glad to hear you were able to get a new phone. Who did you contact at LG? My second V10 has now cracked so I'm out another $175 and after two claims no more insurance coverage. I'll thinking try to return the unopened phone or to sell it on Ebay. Can't afford to crack a screen every month...
    12-28-2015 04:51 PM
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