1. jerrycau123's Avatar
    This happens on a regular basis! I am going to return this phone! Too many issues with this phone!

    Posted via the Android Central App
    02-09-2016 03:43 PM
  2. jerrycau123's Avatar
    This is the LG V10 that I am referring to.

    Posted via the Android Central App
    02-09-2016 03:44 PM
  3. Ntchwaidumela's Avatar
    We need more info on your question. When does it go dark? is a place to start. Have you set up the display to stay on for a certain length of time? That can easily be done in the Display setting. Give us more info for an answer.
    02-09-2016 04:04 PM
  4. Rumblee1's Avatar
    I agree. More info is needed before you return this fabulous handset. Do you have the auto brightness on? If you do, it could be the culprit. Believe me, I currently have a galaxy note 4, s6 edge, and the v10. I've also owned 9 other androids since their inception. While some were definitely better than others, there's no absolutely PERFECT phone. The LG V10 is very close though. Amoung the best I've had.

    Posted via Android Central App
    Ryaan Johnson likes this.
    02-09-2016 04:41 PM
  5. thisisjason's Avatar
    If you have the Paypal app, uninstall it. It's a known issue that the Paypal app causes screen problems with the V10
    Ryaan Johnson likes this.
    02-10-2016 07:29 AM
  6. jerrycau123's Avatar
    There was another issue with this phone, I was trying to download apps from the playstore, but with no success! .I returned the phone back to Tmobile and they couldn't slove the problem either! I know these issues can be fixed, but overall I just didn't like the v10! Thank you for your feedback!

    From my Samsung Galaxy Note 5.

    Posted via the Android Central App
    02-10-2016 11:23 PM
  7. Mr.Gadget's Avatar
    Mine randomly stays blank during phone calls. No amount of power button or screen tapping will wake it up. After the call ends, and cycles back to the recent calls screen, then it responds. This is the most annoying part of the V10 that I hope is fixed with Marshmallow. It's not a deal breaker for me since it seems pretty random (although I get it at least once a week).
    02-17-2016 08:57 PM
  8. Johnny Cakes1's Avatar
    yea i have noticed sometimes after calls the screen stays dark.. like the light sensor isn't working properly or something.. i can press the back button to get the screen back on but it is annoying
    muse480 likes this.
    02-19-2016 03:57 PM
  9. dsgerman's Avatar
    If your screen stays dark with a call after you finish talking with the phone against your ear it may be that the sensor needs to be cleaned. It's the wider shorter one at the top right above the date in the second screen. Just wipe with your finger or a cloth. Works for me.
    Kelekel likes this.
    02-19-2016 10:26 PM
  10. caesiumsg's Avatar
    I have this issue and i really hope someone can help! The screen turns black and nothing will activate it. Its like i have to use luck to turn on my phone if not i will just have to leave it alone for awhile. Its the best android phone i have now bt i wish it can have lesser faults.
    02-21-2016 10:28 AM
  11. bentley17's Avatar
    I to have been noticing while talking the screen goes dark and I have to use button on back to light it up again so I can stop the call. Is there a simple fix or is this a glitch that LG had to fix?

    Posted via the Android Central App
    02-22-2016 07:21 PM
  12. Johnny Cakes1's Avatar
    this issue seems to be getting worse for me.. nearly every call the screen will stay black until i push the button on the back.. they better push an update to fix this
    03-18-2016 02:58 PM
  13. Ryaan Johnson's Avatar
    Uninstall the PayPal app

    Posted via the Android Central App
    03-18-2016 03:45 PM
  14. Johnny Cakes1's Avatar
    Uninstall the PayPal app

    Posted via the Android Central App
    I don't have Paypal installed.. never did
    03-18-2016 04:26 PM
  15. Meinie's Avatar
    I had the the problem when i use the camera, than i went it horizontaly and the screen goes several times to dark. Then i reboot and it was finished.
    03-18-2016 07:05 PM
  16. Ryaan Johnson's Avatar
    I don't have Paypal installed.. never did
    It is installed by default even if you never use it.. Or could be another rogue app.. Might try going into safemode and see if it goes away.. If so you might do a factory reset or clear the cache to fix it

    Posted via the Android Central App
    03-18-2016 07:54 PM
  17. Kelekel's Avatar
    I had the same problem, I wiped the earpiece sensor and it started working fine
    03-18-2016 11:36 PM
  18. Johnny Cakes1's Avatar
    its not the sensor.. and its not dirty or covered by any dust or debris.. the sensor seems to work fine when the screen is off and just the 2nd screen is on. i can cover it up and the 2nd screen goes away, and when i remove my finger the 2nd screen comes back.. its something about the dialer app that isn't working right with the proximity sensor it seems.
    it will detect being covered, but wont detect being uncovered.. i do think there is some software interfering with this.. but no idea what..

    But this issue seems to go back to previous LG phones also.. and could possibly be an Android issue even, as I have read reports of this on other brands as well.
    03-19-2016 01:02 PM
  19. kramer5150's Avatar
    I always had this problem, although not as serious as others are reporting. On calls my screen would go dark after a minute or two in calls and voice conference meetings with co workers, with the phone just sitting on my desk. It was never permanently dark though, I could always double tap the screen or press the main power button and wake the screen.

    I never had the paypal app, but I did have ebay I think since day-1. I cleared ebay cache and stuff earlier in the week... the problem persisted. Then yesterday morning I removed the ebay app completely (drag it up to the Uninstall area at the top) and the problem went completely away.
    03-19-2016 03:30 PM
  20. Ryaan Johnson's Avatar
    I always had this problem, although not as serious as others are reporting. On calls my screen would go dark after a minute or two in calls and voice conference meetings with co workers, with the phone just sitting on my desk. It was never permanently dark though, I could always double tap the screen or press the main power button and wake the screen.

    I never had the paypal app, but I did have ebay I think since day-1. I cleared ebay cache and stuff earlier in the week... the problem persisted. Then yesterday morning I removed the ebay app completely (drag it up to the Uninstall area at the top) and the problem went completely away.
    I feel bad for the makers of the phones.. They design a great phone. But every app we load onto it made by another person possibly less trained or less knowledgeable can cause problems that we then blame on the phone maker..

    Posted via the Android Central App
    delrey1900 likes this.
    03-20-2016 09:11 AM
  21. Johnny Cakes1's Avatar
    I uninstalled eBay..didn't matter tho..still screen doesn't wake up after moving the phone during a call 😳
    03-20-2016 11:12 AM

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