1. AC Question's Avatar
    I have had problems with wireless with this phone since I got it in November. At first though, it was manageable. If I went somewhere that was an "AT&T hotspot", it would find it and connect to it, but when I was at home or another place with a password protected wifi, it wouldn't connect automatically like it should. This would lead to me sitting in my own house using data without realizing it. I finally just got into the habit of manually connecting to my wireless every time I got home. (it would always connect without a problem and remember the password, once I pulled it up and pressed "connect")

    But for the last couple of weeks I guess, it has gotten so much worse. I guess it is since the last update which I didn't even realize happened on the 22nd. I'll be connected to my home wifi and for no reason, it will turn itself off. I'll get a little blue pop up that says internet unavailable with *** So I will connect again which will sometimes take several attempts, just to be knocked out again 2 minutes later.

    It is also sucking the battery dry now. I now there have been times that I have forgotten to plug it into the charger at night but it was still close to whatever it was at come morning. Now if it doesn't get plugged in and it is less than 75%, it will be dead in the morning.
    05-04-2016 11:44 PM
  2. Almeuit's Avatar
    I would try a factory reset. That will most likely solve your issues and be the quickest thing. Ensure to backup your photos and things before hand.
    05-06-2016 12:57 PM
  3. tardus's Avatar
    I have had problems with wireless with this phone since I got it in November. At first though, it was manageable. If I went somewhere that was an "AT&T hotspot", it would find it and connect to it, but when I was at home or another place with a password protected wifi, it wouldn't connect automatically like it should. This would lead to me sitting in my own house using data without realizing it. I finally just got into the habit of manually connecting to my wireless every time I got home. (it would always connect without a problem and remember the password, once I pulled it up and pressed "connect")

    But for the last couple of weeks I guess, it has gotten so much worse. I guess it is since the last update which I didn't even realize happened on the 22nd. I'll be connected to my home wifi and for no reason, it will turn itself off. I'll get a little blue pop up that says internet unavailable with *** So I will connect again which will sometimes take several attempts, just to be knocked out again 2 minutes later.

    It is also sucking the battery dry now. I now there have been times that I have forgotten to plug it into the charger at night but it was still close to whatever it was at come morning. Now if it doesn't get plugged in and it is less than 75%, it will be dead in the morning.
    So it happens only with your home wi-fi? What kind of router are you using? Wireless N 2.4Ghz and 5Ghz? Did you pick a channel or is it on auto? Any other routers close by that could be causing interference?

    My v10 on Marshmallow has very solid wi-fi. Never had to reconnect manually. Are there other routers that you can connect to as a test?

    My gf has an older Samsung that was exhibiting the same problems as yours. I put her on a guest network 2.4Ghz and no dropped connections.I doubt you have a defective V10 but anything is possible. Please give us the additional info.
    05-06-2016 01:33 PM
  4. lucifer3030's Avatar
    So it happens only with your home wi-fi? What kind of router are you using? Wireless N 2.4Ghz and 5Ghz? Did you pick a channel or is it on auto? Any other routers close by that could be causing interference?

    My v10 on Marshmallow has very solid wi-fi. Never had to reconnect manually. Are there other routers that you can connect to as a test?

    My gf has an older Samsung that was exhibiting the same problems as yours. I put her on a guest network 2.4Ghz and no dropped connections.I doubt you have a defective V10 but anything is possible. Please give us the additional info.
    I'm having the same issues. My phone is less then a week old and the wifi pro lem is getting really annoying. It has not problem connecting to wifi, but i constanly receive the "internet unavailable" pop up. I thought it was just at my house, but its doing it at work as well. I thought maybe it was an issue with Cox, as both my house and work use them, but no one else is having these problems in either location. Ive reset my router and modem in both locations and still no luck. My battery has been draining very quickly as well since i noticed the wifi issue. Please help
    05-24-2016 04:07 PM
  5. lucifer3030's Avatar
    So it happens only with your home wi-fi? What kind of router are you using? Wireless N 2.4Ghz and 5Ghz? Did you pick a channel or is it on auto? Any other routers close by that could be causing interference?

    My v10 on Marshmallow has very solid wi-fi. Never had to reconnect manually. Are there other routers that you can connect to as a test?

    My gf has an older Samsung that was exhibiting the same problems as yours. I put her on a guest network 2.4Ghz and no dropped connections.I doubt you have a defective V10 but anything is possible. Please give us the additional info.
    So I'm not sure if this is related but i found the setting for turn off wifi when screen is off. So far it seems to have fixed the issue. Battery isnt draining as quickly and havent received one internet unavailable pop up since. Go to settings, wifi, advanced settings, then turn off "wifi off when screen off"
    05-25-2016 12:54 PM
  6. ansa82's Avatar
    So I'm not sure if this is related but i found the setting for turn off wifi when screen is off. So far it seems to have fixed the issue. Battery isnt draining as quickly and havent received one internet unavailable pop up since. Go to settings, wifi, advanced settings, then turn off "wifi off when screen off"
    But do you get more data charges doing this?

    Posted via the Android Central App
    05-25-2016 08:15 PM
  7. HNNNNNGHHH's Avatar
    But do you get more data charges doing this?

    Posted via the Android Central App
    Depends on the circumstance. If you're streaming something like music and turn the display off, I'd assume it would switch over to your cellular network until you turn the display back on.

    Posted via an LG V10
    05-25-2016 08:35 PM
  8. delrey1900's Avatar
    So I'm not sure if this is related but i found the setting for turn off wifi when screen is off. So far it seems to have fixed the issue. Battery isnt draining as quickly and havent received one internet unavailable pop up since. Go to settings, wifi, advanced settings, then turn off "wifi off when screen off"
    Seems weird that you have to do that to have decent battery. Post your battery stats.
    05-25-2016 08:36 PM
  9. radtsurkan's Avatar
    I tried the factory reset, with and without a backup, and ended up using the warranty to replace the phone. Same Wifi issues on the new. My Note 4 that I use consistently has stable and faster speeds while the Wifi on the V10 is slower at home/flat out drops at work. I'm really hoping this somehow gets addressed in a future update.
    05-26-2016 09:53 AM

Similar Threads

  1. Call recording on the Turbo 2
    By Mustachio in forum Motorola Droid Turbo 2
    Replies: 5
    Last Post: 02-17-2017, 09:45 AM
  2. Galaxy S7 cell standby battery drain
    By AC Question in forum Samsung Galaxy S7
    Replies: 5
    Last Post: 12-27-2016, 06:50 PM
  3. Replies: 2
    Last Post: 05-07-2016, 11:07 PM
  4. No option to hide albums in the gallery?
    By DelDavis in forum LG G3
    Replies: 1
    Last Post: 05-05-2016, 04:26 PM
  5. What's a good app for more volume on the S7edge?
    By Lrfeagin in forum Samsung Galaxy S7 edge
    Replies: 3
    Last Post: 05-05-2016, 04:36 AM
LINK TO POST COPIED TO CLIPBOARD