1. timhendersonlive's Avatar
    I have lost my ability to connect to WIFI at all, at home or hotspot. I turn on and it turns itself off.
    The field displays "Connection not allowed"

    I cannot do anything with wifi settings the fields are "Greyed out".

    I have Googled and read endless suggestions and solutions, which none have solved the issue.

    My Wife has the exact same phone as we bout and activated at the same day, and hers is working fine!?
    The phones are about 7 months old now, and Mine has had no previous issues till a day ago.

    I have not installed the latest update, because I can not connect to WiFi.

    Does anyone else have this specific message displayed "Connection not Allowed"?

    Thank you.
    nigal 1 likes this.
    08-25-2016 08:53 PM
  2. vasekvi's Avatar
    I assume you've already powered your phone down and back up again? If so the nuclear option may be your only option and do a factory reset. If problem persists after that then it's definitely hardware related.
    08-25-2016 08:55 PM
  3. anon(903870)'s Avatar
    Let me tell you another reason Ill never get an LG phone again (first and last time).


    I had the dreaded boot loop on my LG v10 and ATT honored my warranty and sent me a replacement phone. That phone worked well for maybe 3 days? Ever since then Ive got this exact same issue. And if you havent noticed yet if you leave wifi on eventually it will connect but then it will disconnect and connect over and over until the phone gets hot and reboots itself. This phone is trash.


    Debating on the Note 7 or Iphone 7 myself.
    08-26-2016 08:26 AM
  4. anon(903870)'s Avatar
    I assume you've already powered your phone down and back up again? If so the nuclear option may be your only option and do a factory reset. If problem persists after that then it's definitely hardware related.
    Just a heads up to the op. Ive done a factory reset at least 5 times. It makes no difference.
    08-26-2016 08:27 AM
  5. raex37's Avatar
    I just started having the same issue this morning. I was having trouble staying connected to the Wi-Fi last night and for a little while this morning after I woke up, but then it stopped connecting entirely. I just noticed the "Connection Not Allowed" message when I went into Settings>Networks. Hopefully I can find a solution soon.
    09-09-2016 10:22 AM
  6. kixfan's Avatar
    Just a heads up to the op. Ive done a factory reset at least 5 times. It makes no difference.
    When you did the factory resets did you set it up as a new device or restore from backup? It actually does make a difference. Try doing it and set up as a new device.
    09-09-2016 11:49 AM
  7. anon(903870)'s Avatar
    When you did the factory resets did you set it up as a new device or restore from backup? It actually does make a difference. Try doing it and set up as a new device.
    I took the phone to a ATT service center. They tried to factory reset. It made NO difference. So they have since then sent me a replacement phone. No more issues.
    09-09-2016 11:51 AM
  8. Ntchwaidumela's Avatar
    I have lost my ability to connect to WIFI at all, at home or hotspot. I turn on and it turns itself off.
    The field displays "Connection not allowed"

    I cannot do anything with wifi settings the fields are "Greyed out".

    I have Googled and read endless suggestions and solutions, which none have solved the issue.

    My Wife has the exact same phone as we bout and activated at the same day, and hers is working fine!?
    The phones are about 7 months old now, and Mine has had no previous issues till a day ago.

    I have not installed the latest update, because I can not connect to WiFi.

    Does anyone else have this specific message displayed "Connection not Allowed"?

    Thank you.
    Try connecting to LG Bridge through your computer. You should be able to get the update.
    09-12-2016 04:43 PM
  9. mull10's Avatar
    I have this same problem. Phone is on its way back to service for the second time same problem(phone is 4 months old). First fix was "GPS Software recalibration". That lasted a whole three and a half weeks. This phone is a GIGANTIC STEAMING TURD...
    10-26-2016 02:36 PM
  10. tadpoles's Avatar
    Gigantic. Steaming. Turd.

    That bad, eh?
    10-26-2016 04:03 PM
  11. wayne882121288's Avatar
    I have this same problem. Phone is on its way back to service for the second time same problem(phone is 4 months old). First fix was "GPS Software recalibration". That lasted a whole three and a half weeks. This phone is a GIGANTIC STEAMING TURD...
    I have the AT&T variant of the V20...mine often disconnected from WiFi and when I look at Wi-Fi settings it says "connection not allowed". I then have to connect manually which is doable (not grayed out) then after a while sometimes I'll notice it is disconnected.
    11-18-2016 12:31 PM

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