1. nerv31's Avatar
    Hello everyone,

    So my V10 boot looped two days ago, this was my second one, the first one the GPS failed. Verizon replaced my phone and the new one has arrived. My question is since I cannot access the factory reset due to the loop, I tried, it wont let me in the menu, how do I make sure any sensitive information is off my phone when i return it? I have been contemplating a hammer....any suggestions?

    Thanks for reading!
    01-11-2017 05:22 PM
  2. Adam Frix's Avatar
    I'm pretty sure nobody can get the data off the phone--well, maybe not nobody, but nobody in the normal chain of events of a returned bootloop phone can.

    LG said they replaced the flash RAM on my bootlooped phone; if that was bad, then everything was gone anyway.
    01-11-2017 07:31 PM
  3. nerv31's Avatar
    Thank you so much for the information!
    01-11-2017 07:52 PM
  4. binxiboo's Avatar
    Use Android device manager. You can sign in and wipe the phone.
    01-13-2017 02:40 PM
  5. vasekvi's Avatar
    Use Android device manager. You can sign in and wipe the phone.
    That only works if the phone is functional and connects to the Internet
    01-18-2017 06:31 PM
  6. tardus's Avatar
    Did you try sticking the phone in the freezer? It may allow temporary access to the data so it can be factory reset.
    01-24-2017 09:50 AM

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