1. Steve Calhoun's Avatar
    I have android phone I did factory reset and i don't know my backup email or backup phone number how do I get my phone to work again
    01-24-2017 02:18 PM
  2. N4Newbie's Avatar
    I have android phone I did factory reset and i don't know my backup email or backup phone number how do I get my phone to work again
    You don't.

    What phone? Any idea what Android OS version is on it?
    01-24-2017 02:33 PM
  3. Tim1954's Avatar
    You are fresh out of luck if you don't know any of that vital info. If you could get past the security settings, they would be pointless.... Take it to a phone shop, they might have ways to help you
    01-24-2017 09:48 PM
  4. B. Diddy's Avatar
    This is Google's Factory Reset Protection, and is meant to discourage thieves from stealing a phone and resetting it to make it their own. If you don't know the Google account that was associated with the phone prior to the reset, then it was presumably not yours before. Was it a used phone?
    01-24-2017 11:53 PM
  5. Adam Frix's Avatar
    Yeah, this is a good feature. Apple's iCloud lock is only a half solution, while this is a complete solution--for thieves who know about it, that is.

    This is why Swappa is your friend when buying used Android gear. No fear of getting ripped off.
    01-25-2017 05:24 PM

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