07-20-2019 09:10 AM
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  1. scottbeamer's Avatar
    You got a warranty replacement?
    12-01-2016 11:48 PM
  2. gcliff23's Avatar
    ...Again I will say that I did nothing to cause it to crack like that...
    ...I went through 2 N7's and now this so I'm done with LG. I should have stayed with Samsung...
    Correct me if I'm wrong, but didn't you drop your phone in your purse? Something had to have hit it when you put it away. Saying you did nothing to cause it to crack would mean that the lens simply cracked on its own without being touched.
    Also, you'd rather deal with a possible exploding battery and the crippling update on the N7's than a cracked camera lens? Doesn't Samsung also have their own issues with sensitive camera lens on their S7/S7E phones?
    12-02-2016 01:56 AM
  3. jb4kats's Avatar
    Exactly my thoughts..I just received my replacement V20 so if this one decides to Crack on its own, I think I'm done with LG
    They replaced yours? Or did you just get it fixed?
    12-02-2016 05:19 AM
  4. jb4kats's Avatar
    Correct me if I'm wrong, but didn't you drop your phone in your purse? Something had to have hit it when you put it away. Saying you did nothing to cause it to crack would mean that the lens simply cracked on its own without being touched.
    Also, you'd rather deal with a possible exploding battery and the crippling update on the N7's than a cracked camera lens? Doesn't Samsung also have their own issues with sensitive camera lens on their S7/S7E phones?
    No I did not get a warranty replacement and no I did not Drop mine in my purse, it was in my purse and I didn't find anything in it that would have caused it to do that. I'm not saying that after it cracked something didn't hit it too name it look like that, I don't know what did it. It could have already been cracked before I even put it in my purse that day. I don't really know what happened, I'll never know. I had only taken a few pics the first day I got it and then noticed it a few days later. But I'm not filing a claim now, I'm wasting on a replacement part.
    12-02-2016 05:33 AM
  5. datgoldmember's Avatar
    They replaced yours? Or did you just get it fixed?
    Mine was replaced via my carrier, T-Mobile. Sending the original back to them today with hopes that the new V20's camera lens doesn't crack or shatter on its own again.
    12-02-2016 07:23 AM
  6. Kangda's Avatar
    No I did not get a warranty replacement and no I did not Drop mine in my purse, it was in my purse and I didn't find anything in it that would have caused it to do that. I'm not saying that after it cracked something didn't hit it too name it look like that, I don't know what did it. It could have already been cracked before I even put it in my purse that day. I don't really know what happened, I'll never know. I had only taken a few pics the first day I got it and then noticed it a few days later. But I'm not filing a claim now, I'm wasting on a replacement part.
    I didn't have a chance to read all the posts, so maybe this has been discussed. Why would you not request a warranty replacement? Wouldn't a warranty replacement not cost you anything? I assume filing a claim with your insurance would result in a deductible, but aren't warranty replacements through LG and should be no cost to you? That was my understanding of the LG warranty (but I could be wrong). Or did you request one and LG is refusing to send you a replacement under the warranty?
    12-02-2016 12:13 PM
  7. Mike Dee's Avatar
    I didn't have a chance to read all the posts, so maybe this has been discussed. Why would you not request a warranty replacement? Wouldn't a warranty replacement not cost you anything? I assume filing a claim with your insurance would result in a deductible, but aren't warranty replacements through LG and should be no cost to you? That was my understanding of the LG warranty (but I could be wrong). Or did you request one and LG is refusing to send you a replacement under the warranty?
    You can't force a warranty replacement on something like this unless it's a known issue or the carrier is sympathetic to your issue. In most cases they are going to assume customer neglect. It also helps if you are a long term customer. Verizon has taken care of me on more grab one occasion with out of warranty work.
    12-02-2016 12:52 PM
  8. gcliff23's Avatar
    No I did not get a warranty replacement and no I did not Drop mine in my purse, it was in my purse and I didn't find anything in it that would have caused it to do that. I'm not saying that after it cracked something didn't hit it too name it look like that, I don't know what did it. It could have already been cracked before I even put it in my purse that day. I don't really know what happened, I'll never know. I had only taken a few pics the first day I got it and then noticed it a few days later. But I'm not filing a claim now, I'm wasting on a replacement part.
    Thank you ma'am for the clarification.
    12-02-2016 02:32 PM
  9. Kangda's Avatar
    You can't force a warranty replacement on something like this unless it's a known issue or the carrier is sympathetic to your issue. In most cases they are going to assume customer neglect. It also helps if you are a long term customer. Verizon has taken care of me on more grab one occasion with out of warranty work.
    I know a warranty replacement cannot be forced, but has OP actually asked for one? I just want to know if she at least tried to get a warranty replacement. What is the harm in asking for a warranty replacement? The worst outcome is they say no. I didn't read all the posts, so I don't know if she actually asked for one and was rejected.
    12-02-2016 03:13 PM
  10. epicness4G's Avatar
    Any word on the replacement part? I'm still waiting for it too.
    12-02-2016 03:44 PM
  11. Wiley_11's Avatar
    Has anyone tried a local glass shop to see if they could make one?
    12-02-2016 06:24 PM
  12. Mike Dee's Avatar
    Has anyone tried a local glass shop to see if they could make one?
    Glass shops don't work with wafer thin glass to my knowledge and if they could it would be cost prohibitive.
    12-02-2016 06:25 PM
  13. dohlo's Avatar
    Has anyone tried a local glass shop to see if they could make one?
    Nothing yet, as far as I can tell. I check everything daily to see if anyone has anything at all.

    Still using mine as a daily driver, but the camera being handicapped sucks. I bring my note 7 with me everywhere just so if I need pictures, especially at work, I can snap clear ones. First world problems 8 suppose.

    I keep trying to convince myself to get an S7E for now over my Note but I can't do it. Best Buy had a $250 gift card deal with AT&T last week and I almost got one but now the offer is gone. Meh.

    Wish LG would just let us purchase the piece. Don't give a damn if it voids my warranty, just send me the whole plastic piece the glass is adhered to and pet me fix my stupid camera!
    12-03-2016 12:32 PM
  14. Blues Fan's Avatar
    So has this issue been worked out or is this still a problem with the v20 the camera easily cracking? Is it enough to go with iphone over this?
    12-04-2016 12:49 PM
  15. scottbeamer's Avatar
    So has this issue been worked out or is this still a problem with the v20 the camera easily cracking? Is it enough to go with iphone over this?
    Nothing is enough to go with an iPhone.

    *shudder*
    sswitzer and Wiley_11 like this.
    12-04-2016 12:50 PM
  16. chazglenn3's Avatar
    So has this issue been worked out or is this still a problem with the v20 the camera easily cracking? Is it enough to go with iphone over this?
    Think about how many V20 phones have been sold and then think about how many cases of cracked camera lens glass have been reported. I hardly think the glass "easily" cracks.
    jdfry15, tadpoles and ajb1965 like this.
    12-04-2016 04:14 PM
  17. ansa82's Avatar
    So has this issue been worked out or is this still a problem with the v20 the camera easily cracking? Is it enough to go with iphone over this?
    I don't think it's a common issue honestly. I've dropped my V20 several times (oops) and with a case on it, no problems at all
    tadpoles and chazglenn3 like this.
    12-04-2016 04:21 PM
  18. ansa82's Avatar
    Correct me if I'm wrong, but didn't you drop your phone in your purse? Something had to have hit it when you put it away. Saying you did nothing to cause it to crack would mean that the lens simply cracked on its own without being touched.
    Also, you'd rather deal with a possible exploding battery and the crippling update on the N7's than a cracked camera lens? Doesn't Samsung also have their own issues with sensitive camera lens on their S7/S7E phones?
    Attached Thumbnails OMG my camera lens is shattered!-23525.jpg  
    12-04-2016 04:22 PM
  19. SupraLB's Avatar
    Think about how many V20 phones have been sold and then think about how many cases of cracked camera lens glass have been reported. I hardly think the glass "easily" cracks.
    This. Its a very rare, uncommon issue. There are several hundred thousands of these phones in consumer hands, and think of all the retail stores like Best Buy, Verizon, Sprint, ATT stores that have them on display and hooked to that short cord. Customers drop and abuse those phones all day long in the store. If they cracked easily, they would be certainly breaking in the display stores and the retailers would be making a big issue of it with LG.

    Personally, i've dropped mine 4 times on my hardwood floor and never cracked. A lay in down on my glass top desk probably 50 times a day against the camera glass, over and over. And i put the phone in my back pocket when out, and even sitting on it for a week while gambling in vegas (cant keep phone out while gambling).

    There hopefully will be a replacement kit soon on ebay or amazon, just like you need for any part on a phone. Samsung has sold THOUSANDS of replacement camera lenses on ebay for just the S7 alone.

    One thing I would avoid, with any camera phone, is over using the camera flash - particularly using it for a flashlight for a long time. Heating up glass is the worst thing for any type of glass and can cause it to crack. It causes one side to expand, and when these things are installed airtight, there is no where for it to expand. Thus the crack.
    sswitzer likes this.
    12-04-2016 04:49 PM
  20. Almeuit's Avatar

    One thing I would avoid, with any camera phone, is over using the camera flash - particularly using it for a flashlight for a long time. Heating up glass is the worst thing for any type of glass and can cause it to crack. It causes one side to expand, and when these things are installed airtight, there is no where for it to expand. Thus the crack.
    Never worried about this issue with any of my phones. I mean I don't keep it on for an hour but 10 minutes? Sure.
    12-05-2016 01:49 PM
  21. Mike Dee's Avatar
    Never worried about this issue with any of my phones. I mean I don't keep it on for an hour but 10 minutes? Sure.
    The V20 does have 2 leds if that makes a difference but I don't buy the led heating up and cracking the glass..... At least not for 5 or 10 minutes which I actually did unknowingly
    12-05-2016 03:56 PM
  22. Mike Dee's Avatar
    This. Its a very rare, uncommon issue. There are several hundred thousands of these phones in consumer hands, and think of all the retail stores like Best Buy, Verizon, Sprint, ATT stores that have them on display and hooked to that short cord. Customers drop and abuse those phones all day long in the store. If they cracked easily, they would be certainly breaking in the display stores and the retailers would be making a big issue of it with LG.

    Personally, i've dropped mine 4 times on my hardwood floor and never cracked. A lay in down on my glass top desk probably 50 times a day against the camera glass, over and over. And i put the phone in my back pocket when out, and even sitting on it for a week while gambling in vegas (cant keep phone out while gambling).

    There hopefully will be a replacement kit soon on ebay or amazon, just like you need for any part on a phone. Samsung has sold THOUSANDS of replacement camera lenses on ebay for just the S7 alone.

    One thing I would avoid, with any camera phone, is over using the camera flash - particularly using it for a flashlight for a long time. Heating up glass is the worst thing for any type of glass and can cause it to crack. It causes one side to expand, and when these things are installed airtight, there is no where for it to expand. Thus the crack.
    My camera took a direct hit from a pc power supply as my daughter walked by with it. Had my finger just below the camera and she hit it with the corner. No damage....
    sswitzer likes this.
    12-05-2016 03:58 PM
  23. Almeuit's Avatar
    The V20 does have 2 leds if that makes a difference but I don't buy the led heating up and cracking the glass..... At least not for 5 or 10 minutes which I actually did unknowingly
    Doubt it does. Other phones do as well.
    12-05-2016 11:56 PM
  24. mustang7757's Avatar
    Hi, welcome to AC forums!
    hi i am new
    07-20-2019 09:10 AM
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