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  1. Joeykool's Avatar
    Jeeze....now I'm wondering if I should have gotten the s7 edge instead?
    10-26-2016 12:06 AM
  2. naturecannon's Avatar
    My cousin dropped his today and screen shattered ........stuff is gonna happen regardless of any certification ....#Life
    Oh ok, Much appreciated. I had always believed all Marketing was true. I am now gonna send back the "Hair in a can" bald spray paint I purchased recently.
    pvcleave, chadrob30 and ajb1965 like this.
    10-26-2016 12:09 AM
  3. rushmore's Avatar
    Did you return yours yet? I wouldn't even open the box and send it right back. The sky could be falling or it could not. Geesh man.
    So an already corroborated issue that customers are experiencing is being put on them to pay the deductible for an obviously weak design is not a problem? If that is LG's perspective as well, the next few weeks & months will be very interesting and the two iPhone cousins (iPhone and Pixel) will reap the rewards. That in itself would profoundly suck.
    10-26-2016 12:09 AM
  4. jb4kats's Avatar
    OMG my camera lens is shattered!-lgv20-lens.jpg

    Here is what my screen looks like. Now I think I would have had to punched it awfully hqrd to do this much damage....what do you think??????
    Delirious D likes this.
    10-26-2016 12:32 AM
  5. zbond007's Avatar
    Watch this. This shows the camera lens breaking after scratching.

    Delirious D likes this.
    10-26-2016 12:33 AM
  6. Jeremiah Bonds's Avatar
    10-26-2016 12:51 AM
  7. SupraLB's Avatar
    Looks like you punctured the hell of out that thing! That was not caused by a hairline scratch.
    10-26-2016 12:52 AM
  8. anon(782252)'s Avatar
    Ouch. That looks like direct impact on that lens.
    10-26-2016 12:57 AM
  9. Joeykool's Avatar
    Dead center in the lens...man,this freaks me out quite a bit. I'm not going to lie
    10-26-2016 01:06 AM
  10. Brent Michael's Avatar
    Jeeze....now I'm wondering if I should have gotten the s7 edge instead?
    And have another phone that's had reports of catching fire... More like sizzling... No thank you.
    calicocat2010 likes this.
    10-26-2016 01:10 AM
  11. Joeykool's Avatar
    And have another phone that's had reports of catching fire... More like sizzling... No thank you.
    Lol....all these issue with phones. I'm going to string and 2 soup cans
    10-26-2016 01:14 AM
  12. Osahar 87's Avatar
    Ouch...
    10-26-2016 01:14 AM
  13. SpookDroid's Avatar
    Click image for larger version. 

Name:	LGV20 Lens.jpg 
Views:	113 
Size:	500.1 KB 
ID:	243758

    Here is what my screen looks like. Now I think I would have had to punched it awfully hqrd to do this much damage....what do you think??????
    Holy bovine! :O
    gcliff23 likes this.
    10-26-2016 01:24 AM
  14. jb4kats's Avatar
    I didn't puncture it.And I didn't say it was a hairline scratch. It's quite evident it isn't. It's just like a windshield, it starts out as a hairline crack and grows. To me It is still a weak design and maybe something in my purse did hit it but not that hard to do that unless the lens has a flaw.
    10-26-2016 01:36 AM
  15. naturecannon's Avatar
    I didn't puncture it.And I didn't say it was a hairline scratch. It's quite evident it isn't. It's just like a windshield, it starts out as a hairline crack and grows. To me It is still a weak design and maybe something in my purse did hit it but not that hard to do that unless the lens has a flaw.
    Oh man that's a tough one. No way is a carrier going to belive that wasn't done from carelessness. Believe me, I am not saying your at fault , I am just saying it looks Bad. It's my kind of luck so I feel for ya. Good luck getting a replacement, hope all works out for the best.
    10-26-2016 01:54 AM
  16. Jeremiah Bonds's Avatar
    Oh man that's a tough one. No way is a carrier going to belive that wasn't done from carelessness. Believe me, I am not saying your at fault , I am just saying it looks Bad. It's my kind of luck so I feel for ya. Good luck getting a replacement, hope all works out for the best.
    Carriers won't believe it until they see it repeatedly. When my G4 bootlooped, TMobile had no idea what was going on.. Then a few weeks later they had a plan in place.
    naturecannon likes this.
    10-26-2016 02:21 AM
  17. jb4kats's Avatar
    Well, I should not have tried to remove what I thought was a plastic coating over the lens and I ran my finger over it a couple of times so I am sure I didn't help it any but I can still view the camera and take pictures. The wide angle view is better but the regular lens is a little washed out but I just saw a video of a guy reviewing the phone on how it will scratch on the casing and screen and he was using a utility knife and then he proceeded to go to the back on the camera and was barely scratching across the lens and it cracked right there on the video. I also saw another picture of one that shattered like mine but didn't have the hole like but there is still an issue. It has a flaw and it seems it starts out as a hairline crack and spreads like a spider web. Everyone should be aware of this as it looks like it is going to get worse and it's only been a few days and these are just preorders and hasn't even hit the stores yet. I am still holding out that they will cover it, if not I guess I'm out $175.00.....
    10-26-2016 02:32 AM
  18. jb4kats's Avatar
    Well, I should not have tried to remove what I thought was a plastic coating over the lens and I ran my finger over it a couple of times so I am sure I didn't help it any but I can still view the camera and take pictures. The wide angle view is better but the regular lens is a little washed out but I just saw a video of a guy reviewing the phone on how it will scratch on the casing and screen and he was using a utility knife and then he proceeded to go to the back on the camera and was barely scratching across the lens and it cracked right there on the video. I also saw another picture of one that shattered like mine but didn't have the hole like but there is still an issue. It has a flaw and it seems it starts out as a hairline crack and spreads like a spider web. Everyone should be aware of this as it looks like it is going to get worse and it's only been a few days and these are just preorders and hasn't even hit the stores yet. I am still holding out that they will cover it, if not I guess I'm out $175.00.....
    https://www.reddit.com/r/Android/com...g_v20_is_very/
    10-26-2016 02:36 AM
  19. hou33guy's Avatar
    My cousin dropped his today and screen shattered ........stuff is gonna happen regardless of any certification ....#Life
    Case or no case
    10-26-2016 03:58 AM
  20. Mike Dee's Avatar
    Well, I should not have tried to remove what I thought was a plastic coating over the lens and I ran my finger over it a couple of times so I am sure I didn't help it any but I can still view the camera and take pictures. The wide angle view is better but the regular lens is a little washed out but I just saw a video of a guy reviewing the phone on how it will scratch on the casing and screen and he was using a utility knife and then he proceeded to go to the back on the camera and was barely scratching across the lens and it cracked right there on the video. I also saw another picture of one that shattered like mine but didn't have the hole like but there is still an issue. It has a flaw and it seems it starts out as a hairline crack and spreads like a spider web. Everyone should be aware of this as it looks like it is going to get worse and it's only been a few days and these are just preorders and hasn't even hit the stores yet. I am still holding out that they will cover it, if not I guess I'm out $175.00.....
    Did you remove the plastic before it broke?

    BTW the replacement glass is not that expensive but I don't know if its available yet. Its actually easy to replace. I know because I did it on my G5. I would not do it through T Mobile. Call LG and see what they say. Maybe they will fix it no charge if you yell loud enough. The only thing is it will take almost two weeks to get it back.
    10-26-2016 05:46 AM
  21. Kansatsusha's Avatar
    Did you remove the plastic before it broke?

    BTW the replacement glass is not that expensive but I don't know if its available yet. Its actually easy to replace. I know because I did it on my G5. I would not do it through T Mobile. Call LG and see what they say. Maybe they will fix it no charge if you yell loud enough. The only thing is it will take almost two weeks to get it back.
    It easy to replace? humm =) anyways I have some custom screen protector that i could put on the camera... I wonder if I should if i do get it.
    Delirious D likes this.
    10-26-2016 08:11 AM
  22. omgitselaine's Avatar
    I'm very sorry this had happened !!! I have had my V20 since Saturday and also place it in my handbag 95% of the time.

    I have a dedicated side pocket inside my bags where only my phone goes into since I have my keys and whatnot as well.

    Sucks since we shouldn't be paranoid with what looks to be a fragile lens ugh.

    Hope it works out for you with as little grief as possible.
    Todd Anthony1 and Delirious D like this.
    10-26-2016 08:18 AM
  23. athenatp's Avatar
    If you are in your 20 days period can't you return it? Would you still have to pay a fee? Or the $175? Apart from jumping to another phone that insurance is useless. Everything is $175....lol.
    10-26-2016 08:18 AM
  24. rushmore's Avatar
    Any direct acute force or a scratch- even slight apparently causes the problem. What did LG use- sugar instead of sand?..... Do not try to lick the glass to test, since your taste buds would likely scratch the glass I'm joking now, anyway....
    silverfang77 likes this.
    10-26-2016 08:41 AM
  25. bohwat's Avatar
    Click image for larger version. 

Name:	LGV20 Lens.jpg 
Views:	113 
Size:	500.1 KB 
ID:	243758

    Here is what my screen looks like. Now I think I would have had to punched it awfully hqrd to do this much damage....what do you think??????
    it looks like the lens still intact and still 100% useable if you remove all that shattered glasses ?
    10-26-2016 09:20 AM
249 1234 ...

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