Well, I would put it in a good case, looks like this is going to get worse. I first thought I was a isolated case but now I'm not too sure. I am just glad I didn't follow through with the insurance claim. I sure hated to get into that but I din't think I had any other choice being a new phone. I too have been through 2 Note 7's, a V10 (which wasn't bad) to replace last Note 7 which was the only way I could get to the V20 because of the persistence to return the last Note 7 and pre-order the V20. I should have kept the V10. Anyone with this issue should copy all these complaints to back up the issue. I know I will be.