This has caused me some grief. I may wind up with a factory reset. It downloaded quickly then went through the update process. On reboot it froze at the Verizon logo. I let it sit but after 55 minutes and the phone getting very hot, I pulled the battery. It booted right back up and said android was updating. After a few minutes it finished but the phone was so lagged it wax unusable. So I rebooted again. It started back up and a Verizon screen popped up saying security was complete. The phone was still lagged though usable. I also keep getting a text I got yesterday over and over again. The lag seems to bs improving so I am going to give it a bit and reboot again. My battery was almost drained from the freeze. I am not hopeful at this point. I may clear the cache then reboot first