1. IHateMyTreo's Avatar
    Despite the FPS actually working, I get this message when trying to add a new print (only have one registered so far and that one works fine). FPS is definitely clean.

    TMo says that it is a known issue which awaits a software update; a FDR will not help; a return/exchange is not warranted; and no, they don't know when an update will arrive. :-/
    carme4 likes this.
    12-06-2016 05:11 AM
  2. Ntchwaidumela's Avatar
    I have the same issue. My second print worked like a charm for a few days, then this error occurred. First print works just fine, but I get the same error message when trying to rescan the second print. It's gotta be a software issue. Hope they fix it soon.
    carme4 likes this.
    12-06-2016 07:31 AM
  3. Mike Dee's Avatar
    Despite the FPS actually working, I get this message when trying to add a new print (only have one registered so far and that one works fine). FPS is definitely clean.

    TMo says that it is a known issue which awaits a software update; a FDR will not help; a return/exchange is not warranted; and no, they don't know when an update will arrive. :-/
    I had that problem one day and it wasn't the phone because I experienced the same behavior on three phones. I was working in and out of the cold and my finger tips had gone dry so my skin was really hard. The finger print reader was impossible to use to read or create until I fixed my fingers.
    12-06-2016 10:00 AM
  4. carme4's Avatar
    About every two weeks I have to reset my fingerprints and it takes forever because it keeps saying the scanner is dirty! Aaaaaargh!
    12-06-2016 12:23 PM
  5. Mike Dee's Avatar
    About every two weeks I have to reset my fingerprints and it takes forever because it keeps saying the scanner is dirty! Aaaaaargh!
    What kind of work do you do
    12-06-2016 01:01 PM
  6. carme4's Avatar
    Dog walking!
    12-06-2016 02:22 PM

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