T-Mobile V20 10i update should be coming soon

[Ntchwaidumela]

Anybody here have the dirty finger print scanner error message issue and if you do, did this update fix it?

Yes, I have that when trying to add a second fingerprint. The update didn't fix it. When I first got the phone I had no problem adding the second print and it worked great for about a week. Then it stopped working and I started receiving this message. Nothing seems to get rid of it. The first print still works like a charm. Nothing seems to fix the second print though.

 

[LuvMusic]

Haven't had that problem but it's worth a try to update. Also did you leave the little protective sticker on your fingerprint sensor? That might be the issue. I would think it would get dirtier faster if it was still on.

Thanks for the suggestion, I did remove the plastic sticker from the FPS. Read in another thread here in the V20 forum that it appears to be a known issue that is being addressed. FPS works but adding new prints is wonky.

Connected to bridge it found update says preparing phone when it starts to download after seconds it stops and says can't be downloaded

I'm having the same issue / getting the same result. Are you on Tmo?

For those of you who have used LG Bridge to successfully update, were any of you on Tmo in the U.S.?

 

[Ntchwaidumela]

Thanks for the suggestion, I did remove the plastic sticker from the FPS. Read in another thread here in the V20 forum that it appears to be a known issue that is being addressed. FPS works but adding new prints is wonky.



I'm having the same issue / getting the same result. Are you on Tmo?

For those of you who have used LG Bridge to successfully update, were any of you on Tmo in the U.S.?

Yes, I'm on TMO in the U.S.

 

[Brent Michael]

Thanks for the suggestion, I did remove the plastic sticker from the FPS. Read in another thread here in the V20 forum that it appears to be a known issue that is being addressed. FPS works but adding new prints is wonky.



I'm having the same issue / getting the same result. Are you on Tmo?

For those of you who have used LG Bridge to successfully update, were any of you on Tmo in the U.S.?

Tmo

 

[Mike Dee]

Thanks for the suggestion, I did remove the plastic sticker from the FPS. Read in another thread here in the V20 forum that it appears to be a known issue that is being addressed. FPS works but adding new prints is wonky.

What known issue? There is no difference between adding new prints and setup.
The only issue I've experienced is trouble due to excessive dry skin. That was for unlocking or adding prints and on 4 different phones.

 

[Brent Michael]

What known issue? There is no difference between adding new prints and setup.
The only issue I've experienced is trouble due to excessive dry skin. That was for unlocking or adding prints and on 4 different phones.

Some people are getting "dirty fingerprint sensor" error or "fingerprint sensor failed" error

 

[Mike Dee]

Some people are getting "dirty fingerprint sensor" error or "fingerprint sensor failed" error

That doesn't make it a known issue.... Maybe a common one and not necessarily a hardware issue. In many cases it user issue.

 

[LuvMusic]

What known issue? There is no difference between adding new prints and setup.
The only issue I've experienced is trouble due to excessive dry skin. That was for unlocking or adding prints and on 4 different phones.

The one identified in this thread: http://forums.androidcentral.com/lg-v20/751914-bogus-error-message-fps-dirty-clean-try-again.html

You did post in this thread. The FPS works fine, I do have two sets of finger-prints setup but with one finger I get the FPS is dirty message and it is not. Just annoying.........maybe it doesn't like my middle finger!

 

[nuangel2]

Thanks for the suggestion, I did remove the plastic sticker from the FPS. Read in another thread here in the V20 forum that it appears to be a known issue that is being addressed. FPS works but adding new prints is wonky.



I'm having the same issue / getting the same result. Are you on Tmo?

For those of you who have used LG Bridge to successfully update, were any of you on Tmo in the U.S.?

Yes I am on T mobile

 

[Jeremiah Bonds]

I didn't even know there was an issue. Lol I have multiple set up and it works fine

 

[Mike Dee]

The one identified in this thread: http://forums.androidcentral.com/lg-v20/751914-bogus-error-message-fps-dirty-clean-try-again.html

You did post in this thread. The FPS works fine, I do have two sets of finger-prints setup but with one finger I get the FPS is dirty message and it is not. Just annoying.........maybe it doesn't like my middle finger!

Again.... That doesn't make it a known issue. It's a issue that is being discussed by a group of people. A known issue exists when the manufacturer acknowledges or documents the issue with the intent of fixing or creating a solution to address the issue.

 

[Brent Michael]

Again.... That doesn't make it a known issue. It's a issue that is being discussed by a group of people. A known issue exists when the manufacturer acknowledges or documents the issue with the intent of fixing or creating a solution to address the issue.

In all technicalities, if you'd read or heard about the issue, it would then be known issue by said reader/listener.

 

[IHateMyTreo]

For all the "deniers" of "known issue" status

TMo says that it is a "known issue" (their words as spoken to me) which awaits a*software*update; I was also told that a FDR will not help; a return/exchange is not warranted; and no, they don't know when an update will arrive.

Known Issue.

Treo out.

And happy holidays to all.

 

[Mike Dee]

In all technicalities, if you'd read or heard about the issue, it would then be known issue by said reader/listener.

Take it from someone who works in QA that's not the criteria for a known issue.

 

[Brent Michael]

Take it from someone who works in QA that's not the criteria for a known issue.

So the fact that it's been addressed by a carrier means nothing? And none the less I said technically. You're just pissed because I'm being a smartass. I never once said it was considered a "known issue" by your definition, just a "issue" that is known by the people that it is happening to and the people who have read about the "issue". Hope you had a good Christmas. Hopefully there were no "know issues" with anything.

 

[Mike Dee]

So the fact that it's been addressed by a carrier means nothing? And none the less I said technically. You're just pissed because I'm being a smartass. I never once said it was considered a "known issue" by your definition, just a "issue" that is known by the people that it is happening to and the people who have read about the "issue". Hope you had a good Christmas. Hopefully there were no "know issues" with anything.

I don't see any facts except that someone states what a carrier told him. I guess it's possible it's just a T-Mobile thing. Kind of strange if it's a known software issue that they didn't get to it in the recent update. Also strange that if it's a software issue it's only affecting a small amount of phones. I have seen cases where slightly different chip sets or hardware changes didn't always play nice with the same software
I'm not pissed that you are being a smartass and didn't even know you were being a smartass. I just hate terms being thrown around that imply something is what it isn't.

 

[Brent Michael]

I don't see any facts except that someone states what a carrier told him. I guess it's possible it's just a T-Mobile thing. Kind of strange if it's a known software issue that they didn't get to it in the recent update. Also strange that if it's a software issue it's only affecting a small amount of phones. I have seen cases where slightly different chip sets or hardware changes didn't always play nice with the same software
I'm not pissed that you are being a smartass and didn't even know you were being a smartass. I just hate terms being thrown around that imply something is what it isn't.

Understandable. On the software thing, I mean it could be just a hiccup in the original factory flash onto the device. What I would think is more likely is either faulty fps or kinda like you said, slightly different hardware. Kinda like how how some of the galaxy s6's had a Samsung isocell camera sensor and others had a Sony made sensor. And apologies for the last little comment. It was a bit snarky. Really hope you Christmas went well.

 

[X1tymez]

Anyone successfully update through LG Bridge? I tried for last couple days and it not letting me.

*"Cannot check the software version.*Try again.".

 

[Brent Michael]

Anyone successfully update through LG Bridge? I tried for last couple days and it not letting me.

*"Cannot check the software version.*Try again.".

I did. Had no issues. Did you change the phone action to file transfer when plugged into the computer?

 

[X1tymez]

I did. Had no issues. Did you change the phone action to file transfer when plugged into the computer?

Yup and using PC