1. middbrew's Avatar
    this is the second time I've had this happen. The first time I did a hard reset. This time it's not letting me do that. Hopefully AT&T will just replace the device this time.

    System UI has stopped-screenshot_2017-02-12-08-18-12-1-.jpg
    02-12-2017 08:31 AM
  2. Golfdriver97's Avatar
    Did you get an OS update recently?
    02-12-2017 08:55 AM
  3. middbrew's Avatar
    That was the first thing I thought. But no update.
    02-12-2017 09:18 AM
  4. lsmachado's Avatar
    this is the second time I've had this happen. The first time I did a hard reset. This time it's not letting me do that. Hopefully AT&T will just replace the device this time.

    Click image for larger version. 

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    There was an issue quite recently where people with various devices were receiving that error message. Uninstalling Google updates seemed to resolve that issue; however, Google has had an update since then which seems to have taken care of it. Is Google up to date on your device?

    Here is a link to that thread: https://forums.androidcentral.com/as...ped-error.html
    02-12-2017 09:39 AM
  5. middbrew's Avatar
    There was an issue quite recently where people with various devices were receiving that error message. Uninstalling Google updates seemed to resolve that issue; however, Google has had an update since then which seems to have taken care of it. Is Google up to date on your device?

    Here is a link to that thread: https://forums.androidcentral.com/as...ped-error.html
    Yes, Google is up to date. Unfortunately I can't try the solution of uninstalling the update.
    02-12-2017 09:52 AM
  6. Mike Dee's Avatar
    Why can't you Uninstal the update?
    02-12-2017 03:04 PM
  7. middbrew's Avatar
    I couldn't uninstall it because I couldn't go anywhere with the UI stopped. I finally got it reset to the factory setting. Now I can uninstall the Google update.
    02-12-2017 07:32 PM
  8. Mike Dee's Avatar
    I was going to suggest safe mode
    02-12-2017 11:36 PM
  9. middbrew's Avatar
    I did try safe mode as well. But the System UI failing wouldn't allow anything to be done in that either.
    02-13-2017 08:05 PM

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