01-19-2018 11:38 AM
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  1. recDNA's Avatar
    I've never had the problem but that's why I have insurance. Covers crap like this an extra year. VZW would just give me a refurb.
    06-17-2017 02:56 PM
  2. Mike Dee's Avatar
    I've never had the problem but that's why I have insurance. Covers crap like this an extra year. VZW would just give me a refurb.
    Insurance may also give you a refurb
    06-17-2017 02:57 PM
  3. recDNA's Avatar
    Insurance may also give you a refurb
    You're funny. Look at the last line you quoted.... oh I get it. When I said VZW would give me a refurb I meant through Asurion. When it's a warranty thing Asurion sends you to VZW to get your refurb. If you drop it in the toilet Asurion sends you the refurb. Eirher way it's a refurb

    I have a Note 3 refurb which has worked better than my new one for years now. I have no bias against refurbs
    06-17-2017 02:59 PM
  4. Mike Dee's Avatar
    You're funny. Look at the last line you quoted.... oh I get it. When I said VZW would give me a refurb I meant through Asurion. When it's a warranty thing Asurion sends you to VZW to get your refurb. If you drop it in the toilet Asurion sends you the refurb. Eirher way it's a refurb

    I have a Note 3 refurb which has worked better than my new one for years now. I have no bias against refurbs
    I thought you meant refurb as opposed to new. Sometimes Asurion will give you new. If they don't have refurbs in stock, or if the refurbs they send aren't ok after the third. I got a brand new upgrade that way once.
    06-17-2017 03:17 PM
  5. recDNA's Avatar
    I thought you meant refurb as opposed to new. Sometimes Asurion will give you new. If they don't have refurbs in stock, or if the refurbs they send aren't ok after the third. I got a brand new upgrade that way once.
    I got that one line into my reply and added the... As I said though I have no preference for new over refurb. I've only used insurance once and got a refurb and it was better than my old new one.

    Sometimes you really luck out and get the next model up. I remember some people got a brand new Note 4 when they ran out of note 3 refurbs. Didn't last long.
    06-17-2017 03:22 PM
  6. mission_mode's Avatar
    Hmm... trying to figure out whether this is what I've been going through. For me it's only on the second screen, and only when it's showing that a bluetooth connection has completed. It's not faded like a burn in. It's full on showing the notification that it was displaying. I think I've even seen it show me another notification and then go back to the really huge lettering on the bluetooth notification.

    Sometimes it goes away, sometimes only if I restart the phone.
    06-22-2017 07:42 PM
  7. Mike Dee's Avatar
    I got that one line into my reply and added the... As I said though I have no preference for new over refurb. I've only used insurance once and got a refurb and it was better than my old new one.

    Sometimes you really luck out and get the next model up. I remember some people got a brand new Note 4 when they ran out of note 3 refurbs. Didn't last long.
    I had some refurbs on Droid Razr Maxx insurance claim and on the third swap they told me out of stock.... So I had to wait for backorder....called back a couple of weeks and got a brand new upgrade to Droid Maxx
    06-22-2017 08:00 PM
  8. recDNA's Avatar
    Good deal!
    06-22-2017 08:02 PM
  9. Niv77's Avatar
    Good deal!
    Just last month ago I had my screen replaced because of screen retention. And now just after a month, I got screen retention again!! Argh!!
    I think I'll never buy an LG again not until this get resolves. V20 hss a lot of advantages to other phones but I dont think I can handle this screen retention. For the second time?! I don't even play heavy games anymore to lessen heat and I've never put the brightness over 70 percent since it was replaced! Frustrating!!!!!!!!
    06-25-2017 04:28 PM
  10. recDNA's Avatar
    Just last month ago I had my screen replaced because of screen retention. And now just after a month, I got screen retention again!! Argh!!
    I think I'll never buy an LG again not until this get resolves. V20 hss a lot of advantages to other phones but I dont think I can handle this screen retention. For the second time?! I don't even play heavy games anymore to lessen heat and I've never put the brightness over 70 percent since it was replaced! Frustrating!!!!!!!!
    Never happened to me and I hardly ever put the phone down.
    06-25-2017 04:31 PM
  11. Niv77's Avatar
    Never happened to me and I hardly ever put the phone down.
    The first time, maybe I was a bit unlucky. But second time? Errr

    What am I doing wrong with my V20? Never had this with my previous phones
    06-25-2017 04:33 PM
  12. ffejjj's Avatar
    My daughter's G5 had a bad issue with retention
    06-25-2017 06:31 PM
  13. Jesus Is God Almighty's Avatar
    So got got it too. And it seems to get worse. All around the main screen and also the second screen.
    3 month warranty left but it is in Hongkong and I live in Denmark - not sure how that is going to work out.
    So... not sure what I'm going to do. I can live with it but it is annoying - and actually it also effects your screenshots of the mainscreen which I find a little odd... So you actually get your screenshots taken by the phone on your phone WITH the ghosting. Hopefully it will only be screenshots that is effected and not camera pictures!
    If the letter is valid reply from LG - wow... Not seen as a problem... Seems like no one really cares about anything these days - paying a huge amount for a phone that ends up getting ghost or retention and saying it is no issue but normal... That's just sad.
    01-06-2018 09:43 PM
  14. Mooncatt's Avatar
    ...and actually it also effects your screenshots of the mainscreen which I find a little odd... So you actually get your screenshots taken by the phone on your phone WITH the ghosting. Hopefully it will only be screenshots that is effected and not camera pictures!
    It should not show up on screenshots or in camera shots (that is, in the file itself), as the retention happens at the screen. It is not something that is happening via the software.

    Are you sure when you look at a screenshot, you're not seeing the retention from the screen itself? Have you zoomed in on it and moved the image around to see if the ghosted image zooms and moves around with the main image? Also, can you post one of those suspect screenshots here for us to double check?
    01-07-2018 12:43 AM
  15. flyingkytez's Avatar
    So got got it too. And it seems to get worse. All around the main screen and also the second screen.
    3 month warranty left but it is in Hongkong and I live in Denmark - not sure how that is going to work out.
    So... not sure what I'm going to do. I can live with it but it is annoying - and actually it also effects your screenshots of the mainscreen which I find a little odd... So you actually get your screenshots taken by the phone on your phone WITH the ghosting. Hopefully it will only be screenshots that is effected and not camera pictures!
    If the letter is valid reply from LG - wow... Not seen as a problem... Seems like no one really cares about anything these days - paying a huge amount for a phone that ends up getting ghost or retention and saying it is no issue but normal... That's just sad.
    Try watching the YouTube video "stuck pixel fixer" and leave it on full screen with max brightness. LCD screens have screen retention.. especially certain panels. My laptop gets it all the time.. but easily fixable. Get rid of your purple and blue wallpaper background and lower the brightness.
    01-19-2018 11:38 AM
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