1. donebrasko's Avatar
    Has anyone had that problem. When I'm on the phone it randomly drops calls and sometimes the whole network had gone out. Today it would immediately hang up when I call or receive a call.

    My data has been sporadic on WiFi and off.

    I have hard reset already.
    06-08-2017 08:15 PM
  2. muckrakerX's Avatar
    With all the issues you seem to be having with your phone, I think it is time to do a warranty claim.
    06-08-2017 10:19 PM
  3. flyingkytez's Avatar
    Has anyone had that problem. When I'm on the phone it randomly drops calls and sometimes the whole network had gone out. Today it would immediately hang up when I call or receive a call.

    My data has been sporadic on WiFi and off.

    I have hard reset already.
    Who is your carrier?

    If you have

    US GSM, set Network Mode to LTE/GSM/UMTS
    US CDMA: LTE/CDMA
    International: GLOBAL
    06-08-2017 10:32 PM
  4. donebrasko's Avatar
    Who is your carrier?

    If you have

    US GSM, set Network Mode to LTE/GSM/UMTS
    US CDMA: LTE/CDMA
    International: GLOBAL
    Verizon...
    06-08-2017 11:57 PM
  5. donebrasko's Avatar
    With all the issues you seem to be having with your phone, I think it is time to do a warranty claim.
    I bet this had something to do with the screen retention also.... Everything is happening all at once
    06-08-2017 11:59 PM
  6. Binxiboobear's Avatar
    I have had connection issues with 3 phones now. I'm on AT&T. I was told it was not their network or my Sim card. I get more dropped calls than I've ever had. Any advice?
    06-10-2017 11:37 PM
  7. donebrasko's Avatar
    I have had connection issues with 3 phones now. I'm on AT&T. I was told it was not their network or my Sim card. I get more dropped calls than I've ever had. Any advice?
    Random dropped calls right? Had your signal just dropped off completely? Sometimes when I restart my phone, I have to wait another minutes after the phone turns on for signal to pop up
    Binxiboobear likes this.
    06-13-2017 02:04 PM
  8. flyingkytez's Avatar
    Random dropped calls right? Had your signal just dropped off completely? Sometimes when I restart my phone, I have to wait another minutes after the phone turns on for signal to pop up
    Do you have coverage where you live? Do you have an extra backup phone you can pop your sim card in to test? Take it to a Verizon store to get them to check it out. I haven't had any issues whatsoever. The only thing is when I'm in a crowded place, the reception (I'm on prepaid T-Mobile) causes me to miss/drop calls and no access to data.
    06-14-2017 10:24 AM
  9. Binxiboobear's Avatar
    I have dropped calls and at times I lose complete service, where there should not be any issues, or never had before. It's not just one location. Home, work, travel, great service ares.. Etc.
    06-16-2017 01:55 AM
  10. Almeuit's Avatar
    My buddy on Verizon is still enjoying his. Phone works well for voice/video calls and he is having no issues with data (averaging 25-30 GB a month).
    06-16-2017 10:59 AM
  11. donebrasko's Avatar
    I have dropped calls and at times I lose complete service, where there should not be any issues, or never had before. It's not just one location. Home, work, travel, great service ares.. Etc.
    That's what happens to me. One minute you are talking then they can't hear you anymore then the call drops.
    06-16-2017 12:06 PM
  12. donebrasko's Avatar
    Do you have coverage where you live? Do you have an extra backup phone you can pop your sim card in to test? Take it to a Verizon store to get them to check it out. I haven't had any issues whatsoever. The only thing is when I'm in a crowded place, the reception (I'm on prepaid T-Mobile) causes me to miss/drop calls and no access to data.
    It's not the location. I've never had these problems in the past. I'm hoping that it's just the device. Verizon sent me another one, so I have to set it up and see if anything changes.
    06-16-2017 12:07 PM
  13. donebrasko's Avatar
    My buddy on Verizon is still enjoying his. Phone works well for voice/video calls and he is having no issues with data (averaging 25-30 GB a month).
    It's still the best phone or in my opinion, and I love it. If the second one has the same issues, I'm going to have to jump on the next Note until the V30 arrives
    06-16-2017 12:08 PM
  14. donebrasko's Avatar
    With all the issues you seem to be having with your phone, I think it is time to do a warranty claim.
    I did. It got here last night.
    06-16-2017 12:09 PM
  15. Almeuit's Avatar
    It's still the best phone or in my opinion, and I love it. If the second one has the same issues, I'm going to have to jump on the next Note until the V30 arrives
    Nice . Knowing my buddy he will stay on the V20 for awhile. He is one of those people who buys a phone and will use it for a good long while before making his next jump... Especially since this V20 is free (Verizon is paying for it via bill credits) so that makes it even better for him haha .
    donebrasko likes this.
    06-16-2017 12:10 PM
  16. Binxiboobear's Avatar
    That's what happens to me. One minute you are talking then they can't hear you anymore then the call drops.
    Same here. I hate to do a warranty exchange, but it looks like I may.
    06-17-2017 01:27 AM
  17. TNCattleDog's Avatar
    I've been having similar problems with my V20 and according to Verizon, the cause is poor data connectivity affecting HD Voice. Their "fix" for me was to have me turn off HD Voice which seems to have fixed the problem for the most part.

    David
    06-17-2017 08:48 AM
  18. lateck2's Avatar
    Sorry to read about the issues. My V20 on Verizon has (and is) been fine. Great reception and no
    dropped calls. I even live in fly over country, southwest desert.

    Lateck,
    06-17-2017 09:09 AM

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