1. Cephus404's Avatar
    This is something that's started happening recently, but whenever I text back and forth to my wife, the phone will split our responses into different threads. I will read her texts in one thread and all of my responses will go to another. This doesn't happen on her V20. I wind up with two text threads, one all of her texts and the other all of mine. I tried deleting both threads and it deletes her information entirely out of my contact list and I have to recreate it.

    Any ideas?
    02-22-2018 02:56 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do either of you use Google Voice?
    02-22-2018 05:19 PM
  3. Cephus404's Avatar
    Welcome to Android Central! Do either of you use Google Voice?
    No. Granted, I've probably accidentally hit the little microphone before because they put it in a place that's impossible not to hit it, but I've never sent a Google Voice message.
    02-22-2018 08:18 PM
  4. B. Diddy's Avatar
    Sorry, what I meant was the actual Google Voice service, where you get a new number that you can link multiple numbers to. But either way, it sounds like that's not the issue.

    Were either of the threads part of a group text?
    02-22-2018 09:25 PM
  5. GSDer's Avatar
    This is something that's started happening recently, but whenever I text back and forth to my wife, the phone will split our responses into different threads.
    What else also happened recently? Any new OS or application updates/installs?
    What messaging application are you using, and is she using the same one?
    Does this also happen in Safe mode?
    02-23-2018 12:04 PM
  6. Cephus404's Avatar
    No, nothing new, unless T-Mobile forced a software update that I didn't see.
    02-23-2018 02:09 PM
  7. Cephus404's Avatar
    Nope, nothing like that.
    02-23-2018 02:10 PM
  8. Cephus404's Avatar
    What else also happened recently? Any new OS or application updates/installs?
    What messaging application are you using, and is she using the same one?
    Does this also happen in Safe mode?
    We're both using the standard app that comes with the phone. Nothing has been installed, I pretty much only use the phone for calls and texts.
    02-23-2018 10:34 PM
  9. B. Diddy's Avatar
    I tried deleting both threads and it deletes her information entirely out of my contact list and I have to recreate it.
    This part of it puzzles me as well. Is she saved to your Google Contacts, or only locally to the Phone account's contacts?
    02-23-2018 11:57 PM
  10. flyingkytez's Avatar
    Disable Google Hangouts (I think it's still called that, could be something else). It gives you option to use that instead of SMS. Check any carrier apps like Verizon Messages.. they sometimes have their own SMS app too.

    Also, go to settings > networks > mobile data > and scroll down till you see the messaging app (SMS) and then make sure both background data and unrestricted use is turn on. Make sure data saver is turned off. MMS sometimes uses data and it needs permission before you accept the message, especially long messages, photos, or group messages.
    02-24-2018 12:59 AM
  11. Cephus404's Avatar
    This part of it puzzles me as well. Is she saved to your Google Contacts, or only locally to the Phone account's contacts?
    Only locally to the phone but that's how it's been for several phones now, all of my contact data just got copied over from the last phone and the one before that.
    02-24-2018 03:39 AM
  12. Cephus404's Avatar
    Disable Google Hangouts (I think it's still called that, could be something else). It gives you option to use that instead of SMS. Check any carrier apps like Verizon Messages.. they sometimes have their own SMS app too.

    Also, go to settings > networks > mobile data > and scroll down till you see the messaging app (SMS) and then make sure both background data and unrestricted use is turn on. Make sure data saver is turned off. MMS sometimes uses data and it needs permission before you accept the message, especially long messages, photos, or group messages.
    There is no separate SMS app on the phone, it's all through whatever internal app T-Mobile has set up.
    02-24-2018 03:40 AM
  13. TNCattleDog's Avatar
    It happens to me every once in a while. Look at your wifes contact info. You probably have two similar phone numbers for her in your contact.

    For instance, if I open up my wifes contact panel, it shows two mobile numbers for her

    (865) 123-4567 - Mobile
    123-4567 - Mobile

    Notice the area code is missing from one of them. I deleted one of the phone numbers and it seems to have fixed the problem.

    David
    02-24-2018 09:03 AM
  14. Cephus404's Avatar
    It happens to me every once in a while. Look at your wifes contact info. You probably have two similar phone numbers for her in your contact.

    For instance, if I open up my wifes contact panel, it shows two mobile numbers for her

    (865) 123-4567 - Mobile
    123-4567 - Mobile

    Notice the area code is missing from one of them. I deleted one of the phone numbers and it seems to have fixed the problem.

    David
    Nope, she has one phone number. Good idea though.
    02-24-2018 01:49 PM
  15. dlcpa's Avatar
    I bet the time on your phone is off maybe minutes behind. Check it.
    04-18-2018 01:50 AM
  16. LuvMusic's Avatar
    I'm not a big fan of "Messages", the stock messaging app that LG includes on its phone. It seems to me it is not reliable. When I first got my V20 it worked fine. Then I couldn't "reply to all" in group text messages, then I couldn't see GIF's that I attached to texts. And then, I had enough......switched to Textra, all is well and I haven't looked back.
    04-19-2018 07:05 PM

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