1. dlcpa's Avatar
    Can we v20 users use Smart Switch by Samsung for Backup and Restore with a microSD card. Can we rely everything will go back after a factory reset?


    I was able to download it. I could not download it on the v10 rhat I had a few years ago.
    04-26-2018 11:17 AM
  2. flyingkytez's Avatar
    Can we v20 users use Smart Switch by Samsung for Backup and Restore with a microSD card. Can we rely everything will go back after a factory reset?


    I was able to download it. I could not download it on the v10 rhat I had a few years ago.
    From what I remember, download the Smart Switch on your new phone. It will prompt you to login to your Samsung account. You should also go to your old phone, then go to settings > Backup and reset > then enable Back up my data. Then go to your new phone, then log into your Google account, then it will ask you if you would like to restore everything, press yes.. it will automatically download and install all the apps you previously installed plus WiFi passwords. But the sure way to back up everything is the old school way: plug it in to your computer and copy and paste everything onto your desktop. Then copy the things you want onto your new phone through drag-and-drop... that's my best recommendation.
    04-26-2018 11:27 AM
  3. chanchan05's Avatar
    Can we v20 users use Smart Switch by Samsung for Backup and Restore with a microSD card. Can we rely everything will go back after a factory reset?


    I was able to download it. I could not download it on the v10 rhat I had a few years ago.
    Smart Switch will only restore to a Samsung device as far as I know. So yes you can backup your device to a limited manner, but you won't be able to restore from that backup without buying a Samsung phone.
    04-26-2018 11:32 AM
  4. dlcpa's Avatar
    From what I remember, download the Smart Switch on your new phone. It will prompt you to login to your Samsung account. You should also go to your old phone, then go to settings > Backup and reset > then enable Back up my data. Then go to your new phone, then log into your Google account, then it will ask you if you would like to restore everything, press yes.. it will automatically download and install all the apps you previously installed plus WiFi passwords. But the sure way to back up everything is the old school way: plug it in to your computer and copy and paste everything onto your desktop. Then copy the things you want onto your new phone through drag-and-drop... that's my best recommendation.
    I'm lost, Samsung never asked me to log into my Samsung account but I was able to download those things I wanted on to my microSD in the v20. I just don't think there's anything I can do with it. But how do you copy everything onto your computer? For example I have three different email accounts; Google, Hotmail and a GoDaddy account. How do I get those axcounts and all the settings on to the computer to come back into the phone. Same is true for text messages, apps and Wi-Fi information. What are the files to be copied and it's copying enough?
    04-26-2018 12:27 PM
  5. dlcpa's Avatar
    Smart Switch will only restore to a Samsung device as far as I know. So yes you can backup your device to a limited manner, but you won't be able to restore from that backup without buying a Samsung phone.
    Right, I was able to copy the far as I wanted. Then I logged out and logged back into Smart Switch and no way I doesn't have anything about restoring because there's no Samsung phone involved. But how does it know that? Maybe if it doesn't see a Samsung phone restore is never an option.

    I guess the only thing I can do is update the Note 4 with the current stuff on the v20 and then with AT&T Mobile Transfer bring back the text messages I don't remember what else it brings over of the call logs and I'm not sure if there's anything with the apps where Wi-Fi passwords or even email accounts. And I do have that backup that smart switch made of the v20 information so I can either do it that way or do it AT&T Mobile Transfer from the v20 to the Note 4 and then once the phone is factory reset bring it back with AT&T Mobile Transfer. I think this is where Apple makes it easier on its users.
    04-26-2018 12:31 PM
  6. chanchan05's Avatar
    I'm lost, Samsung never asked me to log into my Samsung account but I was able to download those things I wanted on to my microSD in the v20. I just don't think there's anything I can do with it. But how do you copy everything onto your computer? For example I have three different email accounts; Google, Hotmail and a GoDaddy account. How do I get those axcounts and all the settings on to the computer to come back into the phone. Same is true for text messages, apps and Wi-Fi information. What are the files to be copied and it's copying enough?
    I'm kinda lost here. Email accounts? Is there some special setting on your email apps that deletes something from server and stores it only on the phone? Unless there's something like that you can ignore those. The email data was never on your phone. It's on the internet on the servers. You can go right now to Gmail.com and whatever website GoDaddy uses and you'll find emails there. On a factory reset, emails are thing you shouldn't even bother worrying about.

    Anyway, you should be using LG Bridge. Haven't used it myself though.
    https://www.androidcentral.com/how-u...-your-lg-phone
    04-26-2018 12:37 PM
  7. dlcpa's Avatar

    Anyway, you should be using LG Bridge. Haven't used it myself though.
    https://www.androidcentral.com/how-u...-your-lg-phone
    Wow, that looks easy. Why don't we all use it? I wonder if it sets up everything for the apps including homescreen icons, email logins and passwords and data files.

    In Windows, you can't change OS so easily because there are files for the apps all over and drivers etc.
    04-26-2018 02:05 PM

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